Andrea Wiseman
LINCOLN,Lincolnshire
Summary
Highly organised and composed professional with excellent interpersonal skills, patience, and diplomacy. Demonstrates brilliant organisational abilities and a strong willingness to learn, thriving under pressure while maintaining exceptional attention to detail. Adept at fostering positive relationships and ensuring seamless collaboration in dynamic environments.
Overview
26
26
years of professional experience
2010
2010
years of post-secondary education
Work History
Admin Assistant
United Lincolnshire Hospitals NHS Trust
Lincoln, Lincolnshire
11.2014 - 03.2025
- Managed front desk duties to ensure smooth operation of reception area.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages, booked patient appointments.
- Supported accurate record-keeping with proficient data entry skills.
- Liaised with patients or their representatives, clinicians, other relevant health care staff inside and external to the Trust, management, clerical and secretarial staff either in a face to face capacity, or via telephone, e mail or Teams system.
- Ensured confidentiality in line with Data Protection Act 1984/98 and the Trusts IM&T security policy on information obtained on all matters relating to patients, staff & Trusts business.
- Pulled, printed and registered patient referrals from various sites
- Opened and routed business parcels and letters.
Sales Assistant
Pompadour
Lincoln, Lincolnshire
03.2013 - 11.2014
- Served customers, taking cash and card payment.
- Assisted customers with product selection for optimal satisfaction.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Improved customer service by efficiently handling queries and complaints.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Built strong relationships with regular customers for repeat business.
Retail Assistant
Stylish Homes
Lincoln, Lincolnshire
01.2010 - 03.2013
- Worked within a concession selling furniture and giftware
- Assisted in stock replenishment to maintain store appearance.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Handled transactions, maintaining accurate till records.
- Delivered excellent customer service by answering queries and providing product information.
Counter Clerk
The Forum Post Office
Lincoln, Lincolnshire
11.2008 - 01.2010
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Handled high volume of customers during peak hours without compromising on quality of service.
- Updated product knowledge through regular trainings to offer accurate information to customers.
- Developed friendly rapport with regular customers, contributing to a positive store atmosphere.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Nursery Nurse
Glebe Farm Nursery School Ltd
Lincoln, Lincolnshire
09.2006 - 11.2009
- Key worker responsible for the day to day welfare of pre-school children
- Guided positive behaviour amongst children through role-modelling appropriate actions and manners.
- Liaised with parents, colleagues and external agencies
- Maintained comprehensive records of each child's progress; noted developments at regular intervals.
- Delivered high-quality childcare by maintaining a safe, clean and nurturing environment.
Homemaker/ Part time evening work
Various
Lincoln, Lincolnshire
01.1999 - 09.2006
- With newborn child
Education
City & Guilds Level 2 Award - Computerized Book-Keeping and Accounts
City & Guilds
Lincoln 03.2014 - 06.2014
City & Guilds Level 2 Award - Book Keeping And Accounts
City & Guilds
Lincoln 12.2013 - 03.2014
City & Guilds Level 1 Award - Book Keeping And Accounts
City & Guilds
Lincoln 10.2013 - 12.2013
NVQ 3 - Children's Care, Learning & Development
CACHE
Lincoln3 GSE O’levels - Including English Language
Lincoln Christ's Hospital School
Lincoln07.1982
4 CSE - Including Mathematics
Lincoln07.1982
City & Guilds - in Hairdressing
City & Guilds
Lincoln06.1984
Skills
- Excellent interpersonal skills
- Composed under pressure
- Brilliant organizational skills
- Willingness to learn
- Patience and diplomacy
Timeline
Admin Assistant
United Lincolnshire Hospitals NHS Trust
11.2014 - 03.2025
City & Guilds Level 2 Award - Computerized Book-Keeping and Accounts
City & Guilds
03.2014 - 06.2014
City & Guilds Level 2 Award - Book Keeping And Accounts
City & Guilds
12.2013 - 03.2014
City & Guilds Level 1 Award - Book Keeping And Accounts
City & Guilds
10.2013 - 12.2013
Sales Assistant
Pompadour
03.2013 - 11.2014
Retail Assistant
Stylish Homes
01.2010 - 03.2013
Counter Clerk
The Forum Post Office
11.2008 - 01.2010
Nursery Nurse
Glebe Farm Nursery School Ltd
09.2006 - 11.2009
Homemaker/ Part time evening work
Various
01.1999 - 09.2006
NVQ 3 - Children's Care, Learning & Development
CACHE
3 GSE O’levels - Including English Language
Lincoln Christ's Hospital School
4 CSE - Including Mathematics
City & Guilds - in Hairdressing
City & Guilds
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