Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Andrea Williams

Lower Halstow,Kent

Summary

Professional with strong expertise in order processing and technical product knowledge, skilled in relationship management and stakeholder engagement. Proficient in Microsoft Office suite, demonstrating resilience and a positive attitude. Focused on enhancing organisational efficiency and driving success through effective collaboration and team performance in customer service roles. High level of professionalism and discretion ensures sensitive customer information is managed with trust and integrity.


Overview

35
35
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Site Liaison - External Sales Representative

Gallagher Group Ltd
Maidstone, Kent
01.2025 - 05.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks.
  • Successfully delivered on tasks within deadlines.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Technical-Concrete and Aggregates

Gallagher Group ltd / Cemex EMEA
Maidstone, Kent
09.2008 - 12.2024
  • Established effective rapport with customers through professional handling of their queries and concerns.
  • Prioritised tasks effectively for efficient resolution of customer concerns.
  • Maintained strict compliance with safety regulations during all technical operations.
  • Ensured accurate record-keeping of all technical data for future reference.
  • Utilised advanced problem-solving skills for swift resolution of technical issues.
  • Conducted thorough quality checks with keen attention to detail.
  • Collaborated with clients to understand their specific technical needs.
  • Completed and maintained accurate and organised records, documents and reports.

Concrete Production Planner

CEMEX - EMEA
Aylesford, Kent
08.2006 - 08.2008
  • Coordinated the timing of concrete pours with production teams/site supervisors to ensure the meeting of client specifications and delivery deadlines.
  • Scheduled machinery maintenance, reduced equipment downtime significantly.
  • Developed supplier relationships, strengthened supply chain stability.
  • Prepared detailed production reports for management review.

Site Liaison

Brett Concrete Ltd
Northfleet, Kent
05.2002 - 07.2006
  • Carried out day-to-day duties accurately and efficiently.
  • Relayed instructions, updates and changes in project scope/schedule.
  • Helped track progress and identify potential bottlenecks/issues.
  • Followed up on delayed deliveries, documentation or decisions.
  • Helped resolve disputes or misunderstandings through clear, timely communications
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed customer orders with speed and accuracy.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Civil Servant - Medical Laboratory Assistant

Ministry of Defence
Gosport, Hampshire
05.1998 - 04.2002
  • Complied with all safety protocols during routine laboratory procedures to ensure a safe working environment.
  • Assisted medical technologists in performing complex tests.
  • Conducted urinalysis and blood counts for diagnostic purposes.
  • Managed biohazardous waste disposal according to safety guidelines, protecting staff health.
  • Labelled all samples accurately, preventing potential mix-ups or errors in results.
  • Prepared and processed laboratory specimens and samples for efficient, accurate testing.
  • Provided support in pathology department aiding efficient work flow.
  • Followed strict data entry process for patient records ensuring high level of accuracy.
  • Prepared slides of specimens using laboratory equipment, aiding precise test results.
  • Performed testing procedures according to agreed laboratory protocols.
  • Followed quality control procedures to maintain sample integrity.


Civil Servant - Administration Assistant

Ministry of Defence
Portsmouth, Hampshire
08.1995 - 04.1998
  • Ensured efficient travel arrangements for staff including booking flights and accommodations.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Supported accurate record-keeping with proficient data entry skills.
  • Facilitated internal communication.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Gathered information, created charts and produced reports for staff.

Assistant Laboratory Technician

Hayes Chemicals
Liverpool, Merseyside
10.1990 - 07.1995
  • Assisted senior scientists in complex experiments for solvent recovery and distillation.
  • Adhered to waste management protocols for toxic chemicals.
  • Assisted in maintaining lab equipment cleanliness for optimal functionality.
  • Utilised advanced laboratory software proficiently for streamlined data input and retrieval processes.
  • Assisted with inventory management, reducing unnecessary expenditure on surplus supplies.
  • Ensured effective communication amongst team members by updating lab logs regularly.
  • Retained knowledge of research procedures, documentation and safety requirements to maintain compliance.

Education

A-Levels - Biology

Plumstead Manor Girls School
London
09.1984 - 06.1986

A-Levels - Chemistry

Plumstead Manor Girls School
London
09.1984 - 06.1986

Skills

  • Order processing expertise
  • Technical product understanding
  • Relationship Management
  • Stakeholder liaising
  • Microsoft Office suite familiarity
  • Positivity and resilience

Certification

IOSH Managing Safety

Emergency First Aid

Mental Health First Aider


References

References available upon request.

Timeline

Site Liaison - External Sales Representative

Gallagher Group Ltd
01.2025 - 05.2025

Technical-Concrete and Aggregates

Gallagher Group ltd / Cemex EMEA
09.2008 - 12.2024

Concrete Production Planner

CEMEX - EMEA
08.2006 - 08.2008

Site Liaison

Brett Concrete Ltd
05.2002 - 07.2006

Civil Servant - Medical Laboratory Assistant

Ministry of Defence
05.1998 - 04.2002

Civil Servant - Administration Assistant

Ministry of Defence
08.1995 - 04.1998

Assistant Laboratory Technician

Hayes Chemicals
10.1990 - 07.1995

A-Levels - Biology

Plumstead Manor Girls School
09.1984 - 06.1986

A-Levels - Chemistry

Plumstead Manor Girls School
09.1984 - 06.1986

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Andrea Williams