Andrea Vymazal Manak
South Ockendon
Summary
Experienced customer service expert with a decade in the hospitality sector, adept at improving customer satisfaction and operational efficiency. Proven ability to manage data, coordinate information, and process transactions effectively. Strong team player with training capabilities, committed to implementing best practices. Skill set highly adaptable to diverse environments requiring effective communication and organization.
Overview
9
9
years of professional experience
4008
4008
years of post-secondary education
Work history
Primary caretaker
Caregiver
2024.01 - 2026.01
- Delivered personalised support for daily tasks and medical assistance at home.
- Managed household chores while providing companionship to an elderly parent.
- Ensured comfort and safety through attentive live-in care.
VIP Executive Club Lounge Ambassador
St. Pancras Renaissance Hotel
London
2023.01 - 2024.01
- Delivered first-class hospitality experiences to members and guests.
- Led a team of waiters and porters to maintain service excellence.
- Managed staffing levels to align with Club requirements.
- Addressed special requests and requirements promptly.
- Assisted F&B Managers in coordinating food safety and allergen training for all staff.
In Room Dining & VIP Lounge Assistant
JW Marriott Grosvenor House
London
2021.01 - 2022.01
- Delivered exceptional experiences for all customers, exceeding expectations consistently.
- Responded to guest inquiries, providing thorough guidance and support.
- Proactively recommended and sold food and beverages in VIP lounge and in-room dining.
- Assigned high-level coordinator duties in in-room dining based on skills and aptitude.
Warehouse assistant
GiG Recruitment Team Leader/ Warehouse Associate/AGENCY
2020.01 - 2022.01
- Site Locations:
- GiG – Office Administration for Greenford
- Harlow – Ikea Furniture
- Wincanton Greenford – Waitrose & Partners quality groceries and wine
- IForce Rugby – The Works Discount retail chain offering products including books, art supplies, games
- IForce Cambridge – Fortnum & Mason – Luxury Hampers extraordinary food, joy-giving things and unforgettable experiences
- IForce Stoke-on-Trent – Dunelm quality homewares, furniture & bedding
In-Room Dining Supervisor
Shangri-La Hotel At The Shard
London
2018.01 - 2019.01
- Performed administrative duties in support of managers and facility operation
- Collaborated with team members, assisted in the execution of their duties
- Answered in-room dining phone lines, documented orders and confirmed arrival time, polite and efficient in customer interactions
- Key Accomplishments:
- Enquired with guests to ensure their satisfaction and welcomed any additional requests
- Managed food pick up charts and menu development.
VIP Executive Club Lounge Supervisor
St. Pancras Renaissance Hotel
London
2017.01 - 2018.11
- Delivered Front Office and Concierge services for VIP members.
- Collaborated with Guest Experience Manager to optimise Chambers Club Lounge operations.
- Coordinated with hotel management team to ensure exceptional service for Chamber Club guests.
- Assigned high-level administrative duties, including cash management, based on skill and aptitude.
Education
Diploma - Hospitality Management
Niagara & George Brown College
OntarioTraining - Excellence in Supervision
Harrah’s Entertainment Regional Training Centre
Missouri, USADiploma - Hotel Trade
Gastronomy and Hotel Industry Ltd.
Czech RepublicCertificate - Business and Economics
Business Academy
Czech RepublicSkills
- Client/Customer Relationships
- Greeting/Welcoming Guests
- Hospitality Operations and Administration
- Scheduling and Arranging Events/Meetings
- Phone, In-Person and Online Communications
- Cash/Transaction Management
- Team Collaboration and Training
- IT Proficiency: Microsoft Word, PowerPoint and Excel; Clearview and MICROS
- Opera bookings management
Timeline
Primary caretaker
Caregiver
2024.01 - 2026.01
VIP Executive Club Lounge Ambassador
St. Pancras Renaissance Hotel
2023.01 - 2024.01
In Room Dining & VIP Lounge Assistant
JW Marriott Grosvenor House
2021.01 - 2022.01
Warehouse assistant
GiG Recruitment Team Leader/ Warehouse Associate/AGENCY
2020.01 - 2022.01
In-Room Dining Supervisor
Shangri-La Hotel At The Shard
2018.01 - 2019.01
VIP Executive Club Lounge Supervisor
St. Pancras Renaissance Hotel
2017.01 - 2018.11
Training - Excellence in Supervision
Harrah’s Entertainment Regional Training Centre
Diploma - Hotel Trade
Gastronomy and Hotel Industry Ltd.
Diploma - Hospitality Management
Niagara & George Brown College
Certificate - Business and Economics
Business Academy