Andrea Vickers
Pocklington
Summary
Dedicated Individual with experience in varying support roles and the retail sector. Hardworking and friendly, with excellent communication and organisational skills along with experience working in team environments. Known for being patient, reliable, and trustworthy. Motivated team player, proactive and hands-on approach. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Care worker (Homecare)
Lavender Fields Care Village Limited
Barmby Moor, East Riding of Yorkshire
02.2023 - Current
- Assisted with mobility needs to prevent accidents and injuries in the home environment.
- Fostered independence amongst service users, encouraging participation in daily tasks where possible.
- Provided compassionate care to service users by administering medication and aiding with daily activities.
- Assisted in daily personal care routines for improved patient wellbeing.
- Delivered high-quality care by adhering strictly to individual care plans.
- Developed strong rapport with service users through effective listening skills and empathy.
Team leader supervisor
Cooperative
Pocklington, East Riding of Yorkshire
07.2022 - 01.2023
- Supervised staff's daily activities to ensure adherence to quality standards.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Stocked shelves, worked through deliveries, date checking, stock rotation.
- Maintained a safe and secure working environment, ensuring compliance with health and safety regulations.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Delegated tasks effectively, maximising productivity across the team.
Tenancy Support Worker
Impact Living
Malton, North Yorkshire
09.2020 - 06.2022
- Used excellent communication and interpersonal skills to engage and interact with individuals I supported.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Supported clients with rehabilitation and socialisation in community settings.
- Listened to clients' current struggles to signpost relevant support.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Established and maintained working relationships with clients based on trust and non-judgement.
Disability support worker
Sherbutt Homecare Services
Pocklington, East Riding of Yorkshire
07.2019 - 09.2020
- Improved quality of life and focused on individual needs.
- Maintained client dignity by implementing sensitive personal care strategies.
- Enhanced understanding of disability issues through regular staff training sessions.
- Developed and maintained strong relationships for improved service delivery.
- Assisted disabled clients to participate in community activities.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Adhered to all company requirements for patient interactions and care standards.
- Safely drove clients to social activities and appointments.
Store assistant
Aldi
Pocklington, East Riding of Yorkshire
10.2018 - 07.2019
- Improved product availability by effectively restocking shelves.
- Processed transactions swiftly to reduce customer waiting time.
- Enhanced customer service by responding promptly to queries.
- Assisted customers, resulting in a positive shopping experience.
- Requested and checked customer IDs at checkout for age-restricted products.
- Directed customers towards desired merchandise successfully reducing search time.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Store Assistant promoted to Team Leader
Cooperative
Pickering, North Yorkshire
09.2011 - 10.2018
- Followed standard operating procedures strictly enforcing company policies and standards.
- Managed inventory effectively to prevent stock shortages.
- Received deliveries timely, ensuring rapid shelf restocking.
- Carried out price checks accurately for correct billing at the till point.
- Coordinated with team members for smooth store operation.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Key holder, opened and closed store, cash handling, banking.
Education
O level - Maths
Berwick High School
Berwick-Upon-Tweed, NorthumberlandO level - English
Berwick High School
Berwick-Upon-Tweed, NorthumberlandFoundation Degree - Theory and Practice of Counselling
University of Hull
Kingston upon Hull 09.2009 - 07.2010
Certificate of Higher Education - Counselling Skills
University of Hull
Kingston upon Hull 10.2008 - 04.2009
Skills
- Willingness for continuous learning
- Leadership skills / staff management
- Communication Skills
- Organisational Skills
- Strong Work Ethic
- Good Time Keeping
- Computer Skills
- Health and Safety Compliance
- Customer Service
- Stock Management
- Task Delegation
Certification
FAA Level 3 Award in Emergency First Aid at Work 01/04/2025
TQUK Level 2 Certificate in Understanding Behaviour that Challenges
BCS ECDL Level 1 and 2 Certificate for IT Users
BIIAB Level 2 Award for Personal Licence Holders
Timeline
Care worker (Homecare)
Lavender Fields Care Village Limited
02.2023 - Current
Team leader supervisor
Cooperative
07.2022 - 01.2023
Tenancy Support Worker
Impact Living
09.2020 - 06.2022
Disability support worker
Sherbutt Homecare Services
07.2019 - 09.2020
Store assistant
Aldi
10.2018 - 07.2019
Store Assistant promoted to Team Leader
Cooperative
09.2011 - 10.2018
Foundation Degree - Theory and Practice of Counselling
University of Hull
09.2009 - 07.2010
Certificate of Higher Education - Counselling Skills
University of Hull
10.2008 - 04.2009
O level - Maths
Berwick High School
O level - English
Berwick High School
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