Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

ANDREA UZOCHUKWU

Enfield

Summary

A committed, knowledgeable and reliable Biomedical Science graduate seeking an AML Analyst Role. Experienced banking professional with superior attention to detail and highly ethical nature. Have a strong dedication to exceeding expectations and investigation. Responsible, mature and thrive in demanding environments. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bank Teller

Santander (London)
02.2023 - Current
  • Engaged and assisted customers with banking needs via knowledge of banking products and best practices
  • Processed 60+ daily customer deposits, withdrawals and payments
  • Recommended Santander products that met customer needs to increase sales by 10%
  • Processed bank transfers and opened 30 new accounts with limited supervision and high level of accuracy
  • Balanced cash drawer and ATMs, handling £15k+ a day, with accuracy and attention to detail
  • Monitored and minimised financial risk by submitting daily Suspicious Activity Reports.

Student Finance Customer Service Representative

Remote
05.2022 - 01.2023
  • Worked efficiently to determine student needs and fast track solutions to those needs
  • Taking an average of 50 inbound calls daily to ensure students were receiving the student loan they deserve
  • Answered enquiries by effectively researching, locating and communicating correct information to students
  • Proficiently dealing with difficult customers and working well under pressure to ensure customer has a positive experience
  • Provided quality and timely service.

Sainsbury’s

London/Coventry
02.2016 - 06.2022
  • Gave exceptional customer service at checkouts and constantly received positive feedback from customers
  • Handled £10k+ daily at checkouts
  • Replenished and controlled stock in all sections of the store
  • Continually worked to maintain good store reputation as constantly passed Think 25 alcohol, tobacco and lottery checks
  • Constantly ranked in the top 5 of scanning the most items per minute
  • Worked as a café assistant, preparing beverages, acted as a kitchen porter and waitress, made sure the customer area was always clean and cooked meals for customers.

Work Related Learning Assistant

Greig City Academy
07.2015 - 01.2016
  • Data collection using Microsoft Excel
  • Supported class teacher in delivering engaging and informative classroom activities to 25+ students according to the national curriculum
  • Maintain accurate records including student achievements, progress and attendance
  • Assisted in implementing individual support plans for students who required additional academic support.

Receptionist

Queenswood Medical Practice
03.2014 - 04.2014
  • Filed paperwork and organised computer-based information
  • Maintained appropriate filing of personal and professional documentation
  • Handled all incoming information requests for several busy executives
  • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination
  • Scheduled and verified patient appointments with secondary care providers
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Managed office and medical supply inventories; received deliveries and organised supplies in stock rooms
  • Maintained a clean reception area, including lounge and associated areas.

Education

Alison (online learning platform)

BSc, First Class - Biomedical Sciences

Coventry University
10.2021

Skills

  • IT Proficiency (Excel, Word and PowerPoint)
  • Time management
  • Customer Due Diligence
  • Teamwork
  • Legal Compliance
  • Quality Assurance
  • Suspicious Activity Reporting
  • AML Regulations Knowledge
  • Transaction monitoring
  • Know Your Customer
  • Anti-Money Laundering Compliance

Certification

  • Certified First Aider, St John's Ambulance - 05/2024.

Hobbies

  • Weightlifting
  • Yoga
  • Reading
  • Daily walks

Timeline

Bank Teller

Santander (London)
02.2023 - Current

Student Finance Customer Service Representative

Remote
05.2022 - 01.2023

Sainsbury’s

London/Coventry
02.2016 - 06.2022

Work Related Learning Assistant

Greig City Academy
07.2015 - 01.2016

Receptionist

Queenswood Medical Practice
03.2014 - 04.2014

Alison (online learning platform)

BSc, First Class - Biomedical Sciences

Coventry University

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