ANDREA SMITH
London
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Organized and dependable counter manager with 5 years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals in a beauty based environment.
Overview
8
8
years of professional experience
Work history
Cosmetics, Counter Manager
Mac Cosmetics
02.2018 - Current
- 5+ years of makeup artistry and knowledge
- Working on counter and freelancing has given me transferable skills to work in independently and with others effectively
- This role has enabled me to be continuously be creative and adaptable in an ever evolving fast paced environment
- I've had the opportunity to host master classes and events
- Take part in social media advertising
- Have one to one coaching and make amazing connections
- organized and efficient
- Kept up-to-date with industry standards, trends and techniques.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Customer Consultant, Skin Care Specialist
The Body Shop, Shopping centre
Bromley
07.2017 - 01.2018
- Team leader and skin care specialist
- I'm able to quickly identify a costumers wants and needs, whilst delivering welcoming and friendly service
- Work efficiently to meet my personal targets and productivity
- Participated in staff meetings to discuss new developments.
- Registered and updated accurate customer information on database.
- Arranged product displays to maximise cross-selling opportunities and increase sales.
- Trained store staff on product knowledge to enhance customer service.
Cashier and Customer Consultant
Primark
Tottenham Court Road
11.2015 - 07.2017
- Flexible role either being on tills or helping out on the shop floor and stock room
- Advising and assisting customers around the store
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
Education
Elmgreen school
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BRIT School for performing Arts & technology
Skills
- Certified makeup artist
- Good communication skills
- Creative and optimistic
- Patient
- Team player
- Good initiative
- Organized and confident with computer software
- Trend and social media savvy
- Staff training and mentorship
- Brand awareness and representation
- Customer experience
Interests
Hobbies and interest - , Beauty content creation - Health care, beauty & fashion
Timeline
Cosmetics, Counter Manager
Mac Cosmetics
02.2018 - Current
Customer Consultant, Skin Care Specialist
The Body Shop, Shopping centre
07.2017 - 01.2018
Cashier and Customer Consultant
Primark
11.2015 - 07.2017
Elmgreen school
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BRIT School for performing Arts & technology