Andrea Skodackova

• Monitored and evaluated teams, identifying and targeting opportunities for improvement
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Developed positive working environments, with staff going above and beyond to meet customer requirements.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Generated starter documentation after formal offer.
• Managed employee records in line with company requirements and data protection laws.
• Designed and implemented training to further develop staff based on business goals.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
• Trained and mentored staff to drive performance and target achievement.
• Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
• Acted as main point of contact for other managers within the territory, expertly addressing concerns and queries.
• Conducted risk assessments to reach regulatory compliance and promote staff health and safety.
• Provided expert clerical support to internal staff and management by handling wide range of routine and special requirements.

• Supporting Ops Manager James Phillips with managers recruitment, assessment centre
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Improved operations through consistent hard work and dedication.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Received and processed stock into inventory management system.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analysed information and provided solutions to problems.
• Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
• Supported long-term business need strategies, generating customer relations feedback for process improvements.
• Networked effectively with customers, asking open-ended questions to determine immediate needs.

• Trained and supervised Wait Staff, establishing and maintaining first-class customer service standards.
• Maintained efficient service
• Prepared for large parties and reservations, anticipating planning and staffing needs.
• Assisted co-workers with routine and challenging tasks.
• Followed checklists for shift start and end to help with smooth transitions.
• Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
• Received frequent customer compliments for going above and beyond normal duties.
• Successfully sourced, recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.

• Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
• Facilitated boarding process by greeting passengers upon arrival and providing direction to seats.
• Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
• Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.
• Explained and demonstrated safety and emergency procedures to passengers prior to take off.
• Answered passengers' questions and provided solutions to issues when they arose during flights.
• Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
• Properly communicated between flight deck and cabin crew prior to and during flights.
• Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.

Provided excellent sales services by offering bespoke product advice to meet exact customers needs.

• Performed daily store opening and closing, readying sales floor for customers and ensuring stringent security measures.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Suggesting suitable vehicles based on customers needs, arranging test-drives and accompanying customers on these tests
• Price negotiation
• Completion of paperwork for each sale
• Liaising with service team to ensure sold cars are prepared to high standard and are ready for delivery within agreed timescale