Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

ANDREA PRICE

Summary

A highly intrinsically motivated professional with a wide range of both academic qualifications and work experience within Higher and Further Education. I possess the ability and experience to act as a flexible, positive team member, identifying opportunities to share my experience and academic knowledge. Intrinsically driven by the need to benefit others, I am passionate about providing expert advice, valuable information, and empowering individuals to make informed decisions about their future. My background includes proven success in supporting diverse learners, conducting assessments, and fostering a growth mindset. I take ownership and responsibility for my Continuous Professional Development, engaging with learning and training opportunities to enhance my skills, competencies, and qualifications to ensure the highest standard of care to students throughout their personal learning journey.

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work history

Service Advisor

Swansea University
Swansea
06.2022 - 06.2025
  • Employed as a part of the MyUni library team, at both the Bay and Singleton campus libraries.
  • Utilises professional and academic skills and qualifications to provide the highest standard of customer service both in person and via digital channels.
  • Demonstrates both curiosity and empathy around the student experience, ensuring a warm welcome where each interaction and transaction is viewed as an opportunity to demonstrate 'We care'.
  • Possesses the ability and experience to lead and mentor team members, working collaboratively as a valued member of a high-functioning team.

Library Attendant

University of South Wales
Pontypridd, RCT
10.2017 - 05.2022
  • Secured role to financially support academic studies upon returning to Higher Education as a mature student.
  • Took ownership and responsibility for the provision of an excellent student-focused learning experience 24/7.
  • Directly responsible for a 4% increase in student satisfaction.
  • Acted as a vital, flexible resource to support and motivate students in their personal learning journey.

PGCE (Pcet) Professional Placement

NPTC Group
Neath Port-Talbot
10.2016 - 03.2018
  • Awarded a Grade 1 for professional practice teaching observations, commended for ability to build rapport and engage with learners of mixed abilities.
  • Responsible for the preparation, planning, delivery, and assessment of learning and assessment material at Levels 2/3 Business Studies.
  • Undertook Action Research in the development of 'Thinking Skills', promoting self-reflection and adoption of a Growth mindset with a diverse range of learners.
  • Contributed and acted as a Professional member of the Teaching Team, undertaking administrative duties and a full teaching timetable.
  • Established excellent working relationships with both fellow PGCE students and professional colleagues at the NPTC Group.

Branch/Community Librarian

Bridgend County Borough Council
Bridgend, Bridgend
04.1999 - 08.2015
  • Responsible for the day-to-day operation and management of several branch and community libraries and Council Information Points.
  • Developed invaluable management experience at both a tactical and strategic level, voted 'Branch Library of the Year' on several occasions.
  • Responsible for the planning, organisation and delivery of a wide range of services, public events and promotional campaigns, increasing Library Membership by 200% via the Promotion of The Summer Reading Challenge.
  • Voted as 'The Face of the Community' for engagement and commitment to the provision of a modern, inclusive service for all, building positive and supportive relationships within the local community.
  • Identified the personal strengths and skillset of individual staff members, utilising strong interpersonal skills to form a strong team ethos, ensuring positive outcomes against set targets and key performance indicators.

Education

Master of Science - Public Relations

University of South Wales
09.2018 - 09.2019

Post Graduate Certificate in Higher Education - Post Compulsory Education and Training

University of South Wales
09.2016 - 03.2018

Bachelor of Arts - Business and Marketing Top up

University of South Wales
Pontypridd, RCT
09.2015 - 06.2016

Skills

  • Mentoring
  • Support
  • Academic Guidance
  • Emotional Support
  • Personal Aspiration Development
  • Growth Mindset
  • Curiosity
  • Empathy
  • Assessment
  • Curriculum Development
  • Planning
  • Delivery
  • Summative Assessment
  • Formative Assessment
  • Positive Reinforcement
  • Timely Feedback
  • Communication
  • Interpersonal Skills
  • Public Speaking
  • Engagement
  • Influencing
  • Rapport Building
  • Team Leadership
  • Motivation
  • Collaboration
  • Management
  • Operational Management
  • Strategic Management
  • Equality
  • Diversity
  • Inclusion
  • Adaptability
  • Problem-Solving
  • Critical Thinking
  • Analysis
  • IT Proficiency
  • Microsoft Office

References

References available upon request.

Timeline

Service Advisor

Swansea University
06.2022 - 06.2025

Master of Science - Public Relations

University of South Wales
09.2018 - 09.2019

Library Attendant

University of South Wales
10.2017 - 05.2022

PGCE (Pcet) Professional Placement

NPTC Group
10.2016 - 03.2018

Post Graduate Certificate in Higher Education - Post Compulsory Education and Training

University of South Wales
09.2016 - 03.2018

Bachelor of Arts - Business and Marketing Top up

University of South Wales
09.2015 - 06.2016

Branch/Community Librarian

Bridgend County Borough Council
04.1999 - 08.2015
ANDREA PRICE