Andrea Plumstead
Norwich,Norfolk
Summary
Experienced in administration as well as sales, with focus on delivering exceptional customer service with ability to work well under pressure. Willingness to undertake any further training required within the role of sales administrator.
Overview
25
25
years of professional experience
1993
1993
years of post-secondary education
Work history
Surgical Specialties Administrator
Norfolk and Norwich University Hospital
Norwich, Norfolk
2023.11 - Current
- Notetaking & Transcribing HR meetings.
- Keeping electronic diaries updated.
- Booking rooms for meetings
- Produce Agenda's and Minutes for meetings, circulate in a timely fashion.
- Liaise with Service Directors, Operational Management, Consultants and Matrons via telephone, email or face to face.
- Keep staff files updated.
- Handle sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Patient Flow Coordinator
Norfolk and Norwich University Hospital
Norwich, Norfolk
2021.03 - 2023.11
- Allocate beds day case patients.
- Established working relations with secretaries & waiting list coordinators to ensure booking details are correct.
- Check and respond to emails.
- Answer phone calls.
- Allocate staff to theatre lists.
- Data collection for audits.
Receptionist & Patient Flow Coordinator
Norfolk and Norwich University Hospital
Norwich, Norfolk
2018.01 - 2021.03
- Booking patients into the Emergency Department.
- Answering telephone enquires, transferring to correct department if required.
- Booking follow up clinic appointments.
- Photocopying, filing, printing letters and scanning paperwork.
- Established close working relations with Clinicians, Nurses and Operational Leads to support flow through ED.
- Assist Clinical staff with access to computer systems.
- Document 12hour patient breaches.
- Escalate IPS and National Standard breaches to the Lead Nurse.
NHS call handler
IC24
Norwich, Norfolk
2015.08 - 2017.12
- Utilised specialised software to input caller details for record-keeping purposes accurately.
- Aided distressed callers – provided reassurance whilst awaiting medical assistance.
- Managed high call volumes calmly during peak periods or emergencies.
- Navigated stressful and unpredictable situations with calm and collected approach.
- Signposted callers to appropriate care pathways to reduce pressures on emergency services.
Food and beverage assistant
Dunston Hall Hotel
Norwich, Norfolk
2007.12 - 2015.08
- Trained new team members, contributing to staff proficiency.
- Assisted in inventory management for efficient stock control.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
- Provided first-class customer care through helpful, friendly service.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
Senior Sales
Venturesport
Norwich, Norfolk
2000.03 - 2006.11
- Serving customers.
- Answering internet sales and queries via email or telephone.
- Stock control.
- Running store in absence of management.
- Cash handling/banking.
- Established relations with suppliers for special customer orders.
Education
GCSEs -
Long Stratton High School
Long Stratton, NorfolkSkills
- Confidentiality maintenance
- Positive attitude
- Telephone etiquette
- Effective communication
- Customer service excellence
Affiliations
- I have been riding horses since I was three, and 15 years ago became a horse owner. I have previously shown at The Royal Norfolk Show, Equifest and at the Haflinger National Breed Show. Unfortunately due to his health we are unable to compete.
References
References available upon request.
Timeline
Surgical Specialties Administrator
Norfolk and Norwich University Hospital
2023.11 - Current
Patient Flow Coordinator
Norfolk and Norwich University Hospital
2021.03 - 2023.11
Receptionist & Patient Flow Coordinator
Norfolk and Norwich University Hospital
2018.01 - 2021.03
NHS call handler
IC24
2015.08 - 2017.12
Food and beverage assistant
Dunston Hall Hotel
2007.12 - 2015.08
Senior Sales
Venturesport
2000.03 - 2006.11
GCSEs -
Long Stratton High School