Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Andrea Plumstead

Norwich,Norfolk

Summary

Experienced in administration as well as sales, with focus on delivering exceptional customer service with ability to work well under pressure. Willingness to undertake any further training required within the role of sales administrator.

Overview

25
25
years of professional experience
1993
1993
years of post-secondary education

Work History

Surgical Specialties Administrator

Norfolk and Norwich University Hospital
Norwich, Norfolk
11.2023 - Current
  • Notetaking & Transcribing HR meetings.
  • Keeping electronic diaries updated.
  • Booking rooms for meetings
  • Produce Agenda's and Minutes for meetings, circulate in a timely fashion.
  • Liaise with Service Directors, Operational Management, Consultants and Matrons via telephone, email or face to face.
  • Keep staff files updated.
  • Handle sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Patient Flow Coordinator

Norfolk and Norwich University Hospital
Norwich, Norfolk
03.2021 - 11.2023
  • Allocate beds day case patients.
  • Established working relations with secretaries & waiting list coordinators to ensure booking details are correct.
  • Check and respond to emails.
  • Answer phone calls.
  • Allocate staff to theatre lists.
  • Data collection for audits.

Receptionist & Patient Flow Coordinator

Norfolk and Norwich University Hospital
Norwich, Norfolk
01.2018 - 03.2021
  • Booking patients into the Emergency Department.
  • Answering telephone enquires, transferring to correct department if required.
  • Booking follow up clinic appointments.
  • Photocopying, filing, printing letters and scanning paperwork.
  • Established close working relations with Clinicians, Nurses and Operational Leads to support flow through ED.
  • Assist Clinical staff with access to computer systems.
  • Document 12hour patient breaches.
  • Escalate IPS and National Standard breaches to the Lead Nurse.


NHS call handler

IC24
Norwich, Norfolk
08.2015 - 12.2017
  • Utilised specialised software to input caller details for record-keeping purposes accurately.
  • Aided distressed callers – provided reassurance whilst awaiting medical assistance.
  • Managed high call volumes calmly during peak periods or emergencies.
  • Navigated stressful and unpredictable situations with calm and collected approach.
  • Signposted callers to appropriate care pathways to reduce pressures on emergency services.

Food and beverage assistant

Dunston Hall Hotel
Norwich, Norfolk
12.2007 - 08.2015
  • Trained new team members, contributing to staff proficiency.
  • Assisted in inventory management for efficient stock control.
  • Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
  • Provided first-class customer care through helpful, friendly service.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Completed daily set up and pack down duties, cash counting and stock replenishing.

Senior Sales

Venturesport
Norwich, Norfolk
03.2000 - 11.2006
  • Serving customers.
  • Answering internet sales and queries via email or telephone.
  • Stock control.
  • Running store in absence of management.
  • Cash handling/banking.
  • Established relations with suppliers for special customer orders.

Education

GCSEs -

Long Stratton High School
Long Stratton, Norfolk

Skills

  • Confidentiality maintenance
  • Positive attitude
  • Telephone etiquette
  • Effective communication
  • Customer service excellence

Affiliations

  • I have been riding horses since I was three, and 15 years ago became a horse owner. I have previously shown at The Royal Norfolk Show, Equifest and at the Haflinger National Breed Show. Unfortunately due to his health we are unable to compete.

References

References available upon request.

Timeline

Surgical Specialties Administrator

Norfolk and Norwich University Hospital
11.2023 - Current

Patient Flow Coordinator

Norfolk and Norwich University Hospital
03.2021 - 11.2023

Receptionist & Patient Flow Coordinator

Norfolk and Norwich University Hospital
01.2018 - 03.2021

NHS call handler

IC24
08.2015 - 12.2017

Food and beverage assistant

Dunston Hall Hotel
12.2007 - 08.2015

Senior Sales

Venturesport
03.2000 - 11.2006

GCSEs -

Long Stratton High School

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Andrea Plumstead