Andrea Pitini

As the head of a multi-site, multi-brand pizza and coffee shop business, I was responsible for overseeing day-to-day operations and developing strategic initiatives.

Main achievements:

• Successful implementation of a digitalization and automation project of the business operations, leading to a reduction in staff costs and the ability to scale operations effectively.
• Implementation of clear procedures and defined roles for both office and restaurant staff, resulting in elevated standards and company culture. This led to a reduction in manager turnover, ensuring stability and continuity within our team.
• Implementation of budgets, targets, and key performance indicators to track progress and success. I also enhanced marketing and sales strategies to drive business growth. Regular monitoring and checks were conducted to ensure performance remained on track.

Successfully achieved key project objectives within agreed timelines and standards. Identified and effectively managed critical tasks, providing recommendations and implementing improvements to ensure project goals were met.

• Recruitment and team engagement.
• Introduction of delivery platforms
• Launch of a new food menu, contributing to 6% of total sales.
• Development and standardization of operations across multiple sites.

Italian Restaurant with over 50 staff members providing services for both the Marriott Hotel Guests and external customer. I have gained Experience in Hotel environment and services, optimizing the operations in the Bar, room service and Breakfast service. Infurlough from March 2020

• Bar Operations and Cleaning Rota
• Monitored and Improved the service scores and overall performance of the evening service.
• Reorganized the labor Room labor distribution of room service.

Managed a busy Pizza Restaurant with 33 staff members. Achieving quarterly targets on Sales, Profit and Service. Promoted to Restaurant Manager

• Staff recruitment and staff development and progression;
• Service standards and organisation, customers reviews and feedback
• Sales maximization, improving booking managements, Deliveroo performance and waiters average sales
• Profit, optimized labour cost, stock control and monitoring and maintenance works management.

• Worked on service and team building,
• then moved to take charge of recruitment and maintenance works
• In the last month in charge of the restaurant overall activities together with the RM as part of my development plan.

• Run morning and busy evening shifts
• Familiar with opening - close procedures
• Cash procedure
• managing staff and complaints
• using performance tools, implement and control H&S measures and, office BOH operations

• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Teamwork
• Promoted business standard and guest journey
• Practiced healthy and safety measures to comply with regulations.

Reception in several Museums in Rome, supported visitors with tickets, directions and information.

• Handled check-in and check-out process of library books.
• Sorted and arranged books by category in shelves.

Summer Camp Instructor for Rome City Hall. Supervised children between the age of 10 and 12.