ANDREA NOBLE

Senior transformation leader reporting to CDDO, responsible for shaping and delivering £20m, 3-year digital, data, and service transformation strategy in regulatory environments. Led end-to-end programme delivery across multiple directorates, securing £15m strategic supplier partnership and establishing strong governance, PMO, and assurance frameworks to ensure on-time, in-budget delivery. Built and led 30-person multidisciplinary team, embedding user-centred design, AI-led innovation, and Government Digital Service methodologies to drive measurable service and operational improvements.

• Strategy Design: Designed and led transformation strategy, improving customer journey timelines by 20%, and delivering multi-million-pound savings aligned to business goals.
• PMO Set Up: Established PMO, governance, and risk frameworks; accelerated delivery by six months, and enabled on-track eighteen-month regulator launch programme.
• Service Design: Led user research and design governance, embedding user-centred design and iterative prototyping to enable successful progression through Government Digital Service Discovery, and Alpha assessments.
• Leadership: Built and led team of 30 digital, data, and transformation specialists, developing organisational capability, aligning three directorates, and delivering savings of up to £1.5m.
• Vendor Management: Procured and managed £15m strategic supplier partnership, with full commercial and delivery accountability for digital, data, and transformation.
• Budget Management: Secured and governed £20m transformation budget, working with assurance teams, trustees, and Board members to ensure control and value for money.
• Stakeholder Engagement: Drove stakeholder engagement to 87% through structured communications and change approach.
• Target Operating Model: Led design and implementation of target operating models across shared services, delivering £200k in efficiency gains.
• Monitoring and Evaluation: Delivered sustained 15% efficiency improvements through effective KPI development and performance measurement systems.

Noble Empowerment is a pro-bono initiative supporting international organisations that deliver social impact through services and job creation. I partner with CEOs and senior leaders to drive operational improvement, change management, and strategic transformation, embedding data-led decision-making, governance, and sustainable practices.

Key achievement was leading cross-country transformation work in Latin America, developing change models in El Salvador that improved efficiency and were replicated in Honduras, enabling collaboration to fund free healthcare for teachers for over 300 individuals, linking operational transformation directly to measurable social impact.

Senior member of a Business Transformation consultancy start-up, advising the CEO on digital and business change to drive operational excellence, compliance and business continuity. Led the design and implementation of a Target Operating Model for shared services, alongside establishing PMO and governance frameworks to strengthen delivery control and client assurance. Developed the organisation's internal digital and data strategy, enhancing delivery capability and client experience, and introduced a structured bid and tender process that generated £1m in new business within six months.

Senior transformation leader partnering with C-suite to deliver digital, data, and operating model change. Designed Target Operating Models aligned to growth strategy, increasing client engagement by 20%. Rebuilt digital delivery capability, improving time-to-delivery by 25% and embedding data-led decision-making. Introduced service design to improve recruitment journeys and outcomes. Advised the CEO across operations and transformation, improving engagement and strengthening governance, compliance, and delivery control.

• Strategy Design: Mentored c-suite to design and implement a modern Target Operating Model aligned to digital and data strategy, strengthening organisational resourcing in an increase of 20% of business clients
• Digital Delivery: Rebuilt the development function to increase delivery velocity and responsiveness, improving time-to-delivery by ~25% and translating data insights into structured requirements. Delivered a GDPR-compliant recruitment module with anonymised CV processing, improving data protection and process efficiency.
• Service Design: Introduced a scalable service design framework across client organisations, enabling end-to-end recruitment process optimisation and system reconfiguration. Improved candidate engagement and quality of hire through enhanced user journeys and experience led design.
• Leadership: Acted as senior operational and digital lead supporting the CEO across technology, operations, and transformation delivery, improving staff engagement by 15% and embedding organisation-wide compliance and performance frameworks.
• PMO Creation: Established operational governance and performance oversight structures, improving delivery control, decision-making transparency, and client confidence, while increasing delivery efficiency across transformation programmes.

Led a newly established digital, data, and operational function, delivering organisation-wide transformation. Built and coached high-performing teams and executive leaders on digital compliance, agile ways of working, and strategic change, creating a brand-new digital capability and delivering fast-paced, high-impact change at scale.

• Strategy Design: Created a unified TOM and CRM strategy for siloed functions, embedding ERP/HR systems to manage staff and processes efficiently. Designed the strategy, technology, and delivered functionality to recruit, train, and deploy 25,000 volunteers—a first for the organisation in pre-medical care.
• Digital Delivery: Designed, procured, and delivered complex programmes including ATS systems, mobile apps, rostering platforms, HR/ERP technology, and CRM. Managed vendors to ensure cost-effective delivery. Delivered all systems and processes at pace in a newly created digital function.
• Service Design: Applied service design to review operational processes and user journeys, improving candidate and volunteer experience, fundraising engagement, and overall service quality.
• Leadership & Executive Coaching: Built and led programme, transformation, and digital teams. Mentored senior leaders and the executive team on agile methodology, digital compliance, and new ways of working, embedding a high-performance culture.
• Third-Party Compliance: Partnered with NHS, trustees, and funders to ensure digital systems, processes, and development met regulatory, compliance, and governance standards while maintaining strategic alignment.
• Budget Management: Managed multi-million-pound digital transformation budgets, aligned to organisational priorities.
• Governance: Implemented transformation governance, risk registers, and retrospectives, mitigating operational and compliance risks while driving continuous improvement.
• AI Innovation: Introduced AI-driven rostering for 26,000+ volunteers, optimising deployment without increasing team size and improving efficiency and impact.
• Data & Insights: Established a data team to produce dashboards and reporting tools, enabling strategic decisions for customers and organisational priorities. Developed customer personas to inform CRM and operational strategy.

I Led the complex merger and integration of an external travel agency, ensuring seamless business continuity while driving operational efficiency and innovation. I designed and implemented frameworks to align a diverse team of 80 people across multiple departments, optimised processes, mitigated risk, and introduced a unified product management approach that accelerated delivery and strengthened collaboration between Product, Technology, UX, and Commercial teams.

• Strategy & Integration : Led the integration of an external travel agency into the Telegraph, redesigning operating processes and frameworks to ensure seamless transition, business continuity, and ~20% improvement in operational efficiency.
• Leadership: Led and aligned an 80-person cross-functional team, improving collaboration, resource utilisation, and delivery performance, contributing to a ~15% uplift in team productivity.
• Governance & Risk: Strengthened governance and introduced proactive risk management frameworks, reducing operational risk exposure and delivering 10—15% cost efficiencies.
• Stakeholder Management: Partnered with senior stakeholders across the business to align objectives and execution, improving delivery alignment and decision-making speed by ~25%.
• Customer & Commercial Impact: Improved cross-functional delivery effectiveness, resulting in enhanced customer experience scores and stronger commercial performance through faster product delivery and improved service consistency.