Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager
Andrea Nicholl

Andrea Nicholl

Supervisor
Ulverston,Cumbria

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Driven Supervisor effective in creating positive environments where employees can thrive and succeed. Dynamic, reliable and committed. Looking for new sales role where hard work and dedication will be highly valued.

Overview

17
17
years of professional experience

Work History

Supervisor

McColls
Ulverston, Cumbria
01.2022 - Current

Customer Sales Assistant

Co op
Ulverston, Cumbria
12.2006 - 12.2021
  • Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
  • Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
  • Implemented effective yearly sales strategies, increasing annual revenue by [Number]%.
  • Designed appealing and convincing sales presentations, receiving ongoing recognition from management.
  • Stocked, replenished and organised shelves to ensure consistent levels of product availability.
  • Continuously improved product knowledge to maintain highest levels of service quality.
  • Provided friendly, engaging and professional retail service to [Number]+ customers per shift.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Adhered to company procedures and guidelines to maintain compliance.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Assisted customers in locating specific items to boost satisfaction.
  • Processed returned or exchanged items and provided refunds to customers.
  • Informed customers regarding promos and warranty services to increase sales.

Education

GCSEs - English

Ulverston Victoria High School
Ulverston
09/1987 - 06/1992

GCSE - maths

Ulverston Victoria High School
Ulverston
09/1987 - 06/1991

Skills

I am a supervisor

I have also work in retail for over 20 years

I can open and close the store

I can run a store

I can do planograms

I can cash the tills

I can bank the days takings

I can do a safe declaration

I have also done 3 store refits

I have done a few stock takes as I work for the Co-op for 15 years

I can also do rotas

I can also do the wages

I can also work in the Postoffice

I also was a baker for 10 years at the Co-op


Languages

English
Fluent

Timeline

Supervisor

McColls
01.2022 - Current

Customer Sales Assistant

Co op
12.2006 - 12.2021

GCSEs - English

Ulverston Victoria High School
09/1987 - 06/1992

GCSE - maths

Ulverston Victoria High School
09/1987 - 06/1991

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