- Cycling
- Yoga
- Hill Walking
- Swimming
- Reading
Andrea Murray
Clydebank
Summary
Detail-oriented administrator with over 25 years of experience in providing administrative and financial support across charitable, public sector and healthcare environments. Manages referrals, bookings, invoicing and records while ensuring accuracy and confidentiality. Coordinates priorities among multiple stakeholders and delivers quality service in fast-paced settings, fostering effective relationships and resolving issues. Highly organised professional with a strong focus on task prioritisation and administrative leadership. Drives successful communication across teams, fostering positive relationships and enhancing service delivery. Commits to maintaining confidentiality and compliance while providing compassionate care and support.
Overview
14
14
years of professional experience
Work History
Referrals Coordinator / Finance Assistant
Carers of West Dunbartonshire
12.2022 - Current
- Coordinated referrals and registrations for unpaid carers across West Dunbartonshire, ensuring effective support for vulnerable individuals.
- Liaised with external agencies and partners to obtain referral information, facilitating timely engagement with carers and improving service delivery.
- Prioritise multiple tasks while ensuring excellent service delivery and compliance with organisational procedures.
- Provide comprehensive administrative support across the organisation.
- Prepare documentation and maintain accurate records and databases.
- Assisted Strategic Manager with financial administration and business accounts, contributing to accurate financial reporting and resource management.
- Attend quarterly Board meetings and produce detailed and accurate minutes.
- Manage mail distribution, stationery ordering and general office administration.
Bank Band 2 and 3 Mental Health Support Worker
NHS Greater Glasgow & Clyde
Greater Glasgow & Clyde
02.2022 - Current
- Provided patient-centred support, enhancing care experience within mental health services.
- Managed competing priorities effectively in fast-paced environments, ensuring timely support and care delivery.
- Adapted swiftly to various hospital settings and collaborated effectively with multidisciplinary teams.
- Maintained professionalism and confidentiality in all interactions with patients.
- Helped patients live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.
- De-escalated violent, aggressive and threatening behaviour.
- Promoted safe, happy and relaxed environments, encouraging patients to feel comfortable.
- Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff.
- Encouraged positive lifestyle changes to support mental health recovery, including physical activity and healthy eating habits.
- Assessed patients for risks of harm or injury to self or others and recommended solitary confinements to minimise conflicts.
- Provided empathetic support and care to individuals experiencing mental health issues, promoting well-being and recovery.
Business Support Officer
Action for Children
10.2018 - 11.2022
- Oversaw Housing Benefit processes, ensuring accuracy of financial records and compliance with regulations.
- Coordinated referrals and maintained detailed service user records.
- Produced monthly reports and statistical returns for local authority monitoring.
- Worked closely with local authorities, housing teams and partner agencies.
- Supported operational planning and service delivery within a high-demand environment.
- Supported homelessness prevention project by coordinating administrative tasks to enhance project efficiency.
- Provided customer service and resolved enquiries from staff and stakeholders, enhancing communication and satisfaction.
- Processed invoices, credit notes and payment information.
- Reconciled petty cash and maintained expenditure records through Barclays Spend Management.
- Managed staff additional hours and sleepover payments using I-Trent.
Clerical Assistant / Classroom Assistant / SEN Support Assistant
Argyll & Bute Council
05.2012 - 10.2017
- Delivered comprehensive clerical and administrative support within a busy school environment.
- Delivered reception services, serving as primary contact for parents and visitors, fostering positive relationships.
- Maintained accurate records and ensured compliance with council policies and procedures.
- Maintained accurate records and databases to support administrative functions.
- Produced correspondence and managed electronic communications.
- Processed requisitions, orders and supplier purchases through Pecos.
- Managed school fund accounts and financial records, ensuring transparency and compliance.
- Organised school excursions, events and transport arrangements.
- Supported teaching staff and coordinated resources for school activities.
- Demonstrated a caring and empathetic approach to supporting emotional and physical needs of students.
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Monitored and recorded progress of SEN students, providing feedback to teachers and parents.
- Provided 1:1 and group support for class activities and outdoor recreation.
- Kept students safe in classroom and outside environments.
- Moved with children between classes, keeping students in line and minimising disruptions.
- Monitored progress and maintained detailed records of students' achievements and areas for improvement.
- Enhanced student wellbeing by encouraging health, safety and good behaviour.
Education
National Certificate - Business Administration
West College Scotland
Counselling Skills Level 2 -
West College Scotland
Business Management - Accounting
International Training Accreditation
Skills
- Referral coordination
- Document preparation
- Administrative support
- Team communication
- Task prioritisation
- Administrative leadership
- General office administration
- Administrative procedures
- Bookkeeping
- Patient support
- Effective communication
- Attentive listening
- Caring and compassionate
- Patient confidentiality
- Safeguarding vulnerable adults
- Mental health treatment planning
- Elderly care knowledge
- Aggressive behaviour management
- Behavioural observation
- Personal care
- Mental health support techniques
- Physical restraint training
- Patient relations
Custom
- Minute Taking Training
- First Aid Training
- Seasons for Growth Coordinator Training
Interests
Timeline
Referrals Coordinator / Finance Assistant
Carers of West Dunbartonshire
12.2022 - Current
Bank Band 2 and 3 Mental Health Support Worker
NHS Greater Glasgow & Clyde
02.2022 - Current
Business Support Officer
Action for Children
10.2018 - 11.2022
Clerical Assistant / Classroom Assistant / SEN Support Assistant
Argyll & Bute Council
05.2012 - 10.2017
National Certificate - Business Administration
West College Scotland
Counselling Skills Level 2 -
West College Scotland
Business Management - Accounting
International Training Accreditation