Several hobbies including crafting, reading, socialising, DIY
Andrea Morris
Sheffield,South Yorkshire
Summary
Chartered Manager specialising in resource and operational management, business support accounts, and health & safety. Led training initiatives for business systems and served as a lead auditor for quality and health & safety. Managed recruitment processes to meet KPIs while enhancing stakeholder engagement, including launching a recruitment webinar for strategic workstreams.
Overview
31
31
years of professional experience
Work History
Unit BMS Manager - Transport Unit
MOTT MACDONALD GROUP
05.2024 - Current
- Reporting directly to the Unit Operations Manager, responsible for the advice, assurance, monitoring, reporting and continual improvement of the Business Management System.
- Managed BMS team of 4, providing support to divisions.
- Coordinated external audits to ensure compliance and improve processes.
- Partnering with the commercial, financial, and divisional management teams to understand challenges and requirements of their division.
- Influential member of the EUNA BMS Managers group, working to improve the tools and systems available to support Project Managers, Project Principals, and management teams.
- Leading communications initiatives to ensure all staff can access BMS information in a variety of ways.
- Leading the development, testing and implementation of a dedicated unit dashboard, being considered for enhancement at a regional level.
- Special projects have included: Leading the creation and implementation of a Project Role Deviation approval application being adopted by other units in the EUNA region.
- Led working group for aligned BPSS security clearance for staff based in Spain, facilitating streamlined security processes.
- Member of the M365 Copilot Incubate project and volunteer for the Young Women's Trust.
Divisional Resource Manager - Northern Division
MOTT MACDONALD GROUP
01.2022 - 04.2024
- Reported directly to the Divisional General Manager and recruited and utilised approx. 400 staff across 7 offices.
- Managed divisional overheads and utilisation; reviewed team data to generate innovative recruitment and retention strategies.
- Oversaw daily operations of resource group teams to enhance efficiency.
- Partnering with the Development Manager, Human Resource Business Partner and Account Leads to understand challenges and requirements of the division.
- Partnering with the Talent Acquisition and Early Careers teams for timely staff recruitment, including salary comparisons, and use of achieve or explain.
- Collaborated with BNC GDE coordinator to optimise GDE staff allocation.
- Influential member of a working group within BNC and EUNA to improve benefit realisations for existing and newly implemented systems specifically on training, skill sets and resource tools.
- Led training initiatives to implement efficient processes for training requests and budget management, while providing analytical insights.
- Established key performance indicators to monitor staff levels and overcapacity data.
- Championing job families within the division, delivering a response to the stated deadline.
- Developed gender split data and contributed to women's return-to-work initiative, while volunteering for Young Women's Trust.
- Engaged in discussions and initiatives within the Advancing Gender committee.
Resource & Operations Manager - Eastern Division
MOTT MACDONALD GROUP
01.2021 - 01.2022
- Reported directly to the Divisional General Manager, overseeing the recruitment and utilisation of 220 staff across four offices.
- Managed business support team of eight, providing finance, facilities, and operational support across three office locations.
- Reported on divisional overheads and utilisation, analysed data from team to develop innovative ideas for recruitment and staff retention.
- Partnering with the Talent Acquisition and Early Careers teams for timely staff recruitment, including salary comparisons, and use of achieve or explain.
- Initiation of recruitment webinars for the division, successfully achieving two offers of employment.
- Partnering with the Training Manager and Operations team to ensure efficient coordination of training requests, budget management and provision of analytical data.
- Developing own key performance indicators for net levels of staff and over capacity staff data.
- Partnering with the Development Manager, Human Resource Manager and Sector Leads to understand challenges and requirements of the division.
- Influential member of a working group within BNI and EUNA to improve benefit realisations for existing and newly implemented systems specifically on training, skill sets and resource tools.
- Championing the global job architecture within the division, delivering a response to the stated deadline.
- Liaising with the BNI GDE coordinator for the use of GDE staff.
- Developed gender split data, contributed to women's return-to-work initiative, and promoted diverse contract terms as part of BNI EDI interview panel.
Operations Manager - Eastern Division
MOTT MACDONALD GROUP
01.2020 - 01.2021
- Developed and maintained EST performance dashboard, providing data and reports to support Sector Leaders in achieving financial and non-financial targets, managing overhead spend, coordinating DROM meetings, ensuring division's compliance with BMS and Group Directives, identifying and implementing business improvement opportunities, and monitoring timesheets and expenses for reasonableness while assisting Project Managers and Project Principals in recovering debt and aged WIP.
- Direct management of 9 team members providing administration, finance and operations support functions.
- Partnering with the Commercial Manager and Unit Accountant to maintain capital employed within the division.
- Partnering with the BMS Manager to continue to drive Project Managers and Project Principals to improve and maintain BMS compliance.
- Managed office facilities and ensured health and safety compliance as a key member of the leadership team.
- Supported General Manager, Commercial Manager and Resource Manager in enhancing performance against budget and KPIs by managing a business support team across the division.
- Undertaking divisional and office auditor role for the EUNA region.
Senior Office Administration Manager
MOTT MACDONALD GROUP
01.2016 - 01.2020
- Management of a team of 10 members, providing finance and administration support.
- Managed three offices to ensure compliance with Group Directives, BMS, and Health and Safety legislation.
- Led Office Manager network across the UK, enhancing consistency and improvement initiatives across all offices.
- Coordinated three office relocations to refurbished premises, liaising with key stakeholders throughout the process.
- Trained staff on CRM and project management systems to enhance efficiency.
- Undertaking divisional, office and project site auditing and fire risk assessments throughout the Group.
- Providing a diverse range of facilities and support to ensure all needs were catered for, being a safe ear to share issues and concerns with, promoting CiC, HR and occupational assessment resources to staff via different mediums.
- Member of the Eastern management team providing business process support to the professional and technical staff in the Sheffield, Leeds, and Newcastle offices.
Office Administration Manager
MOTT MACDONALD GROUP
01.2004 - 01.2016
- Management of a team of 12 members, providing finance, administration, and secretarial support.
- Managed two offices, ensuring adherence to Group Directives, QES, and Health and Safety legislation to maintain regulatory compliance.
- Key member of the team attaining certification to OHSAS 18001 for the UK offices.
- Supported business processes for professional and technical staff in Sheffield and Leeds offices, enhancing operational efficiency.
- Conducted audits of offices and project sites across the UK to ensure compliance with standards.
- Audited internal teams at Mansfield office and selected sites within North-East, Derbyshire, and South Yorkshire for the Coal Authority, identifying areas for improvement.
- Rochester Bridge Trust - Carried out fire risk assessment for the offices and workshops.
Operations and Office Manager
SYNECTIC SYSTEMS LTD
01.1998 - 01.2004
- Reporting to the company Directors, directly managed a team of 10 production staff, developing appraisal system, researching, procuring, and implementing operations software programme, monitoring health and safety performance.
- Managed operations, overseeing purchasing, stock control, and production planning to ensure seamless workflow.
- Coordinated human resources functions, handling recruitment, performance reviews, contractual amendments, and disciplinary procedures to maintain workforce efficiency.
Operations Coordinator
SYNECTIC SYSTEMS LTD
01.2000 - 01.2002
Production Manager
SYNECTIC SYSTEMS LTD
01.1999 - 01.2000
Production Supervisor
SYNECTIC SYSTEMS LTD
01.1998 - 01.1999
QA Coordinator
CHAS A BLATCHFORDS
01.1997 - 01.1998
Productions and Stores Supervisor
CHAS A BLATCHFORDS
01.1995 - 01.1996
Education
Chartered Manager - London, ENG
Chartered Management Institute
London, ENG01-2023
Connect Business Trainer - Sheffield, SHF
Mott MacDonald
Sheffield, SHF01-2019
Train the Trainer - Glasgow
Mott MacDonald
Glasgow01-2019
Fire Safety and Risk Management - Worksop, NTT
National Examination Board in Occupational Safety and Health
Worksop, NTT01-2009
BA (Hons) - Business Management
University of Sunderland
Sunderland01-2008
QMS Auditor/Lead Auditor course - Wakefield, WKF
IRCA
Wakefield, WKF01-2008
General certificate - Occupational Safety and Health
National Examination Board in Occupational Safety and Health
01-2007
Skills
- Resource allocation
- Data analysis
- System implementation
- Audit coordination
- Risk management
- Compliance assurance
- Process improvement
- Stakeholder management
- Team leadership
- Communication strategy
- Business management
Key Qualifications
- Chartered Manager experienced in resource and operational management including business support, accounts, and health & safety.
- Successful and competent trainer for Connect Business and safety courses.
- Trained Lead Auditor for quality and health and safety.
- Resourceful and innovative Resource Manager; effective communicator with an ability to understand divisional requirements providing proportionate responses.
- Creates open communications and opportunities within teams which work together to develop practical and pragmatic solutions.
- Driven whilst remaining supportive, approachable, and caring towards individuals; a patient listener with focussed dedication to solve root issues not just symptoms.
- Embraces digital platforms, to champion a one source of truth within the UK based units of Mott MacDonald and delivering extremely knowledgeable and well-presented resource manager training sessions to the ISMA region.
- A specialist within the management of resource within the business - both internal/external recruitment, meeting deadlines in line with the business' KPI's whilst ensuring a positive stakeholder experience.
- Initiated and managed the first Buildings and Infrastructure (BNI) recruitment webinar, with successful recruitment for strategical workstreams.
- Demonstrable ability to build a large internal network to exchange ideas, and to build positive working relationships to promote the diversity of team.
- Passionate about health, safety, and wellbeing, sharing knowledge to inspire and empower others to progress achievement of their development potential, overcoming barriers within the workplace.
Personal Information
Profession: Chartered Manager
Interests
Additional Information
- Hold full driving licence
- Hold current clean basic DBS clearance
Timeline
Unit BMS Manager - Transport Unit
MOTT MACDONALD GROUP
05.2024 - Current
Divisional Resource Manager - Northern Division
MOTT MACDONALD GROUP
01.2022 - 04.2024
Resource & Operations Manager - Eastern Division
MOTT MACDONALD GROUP
01.2021 - 01.2022
Operations Manager - Eastern Division
MOTT MACDONALD GROUP
01.2020 - 01.2021
Senior Office Administration Manager
MOTT MACDONALD GROUP
01.2016 - 01.2020
Office Administration Manager
MOTT MACDONALD GROUP
01.2004 - 01.2016
Operations Coordinator
SYNECTIC SYSTEMS LTD
01.2000 - 01.2002
Production Manager
SYNECTIC SYSTEMS LTD
01.1999 - 01.2000
Operations and Office Manager
SYNECTIC SYSTEMS LTD
01.1998 - 01.2004
Production Supervisor
SYNECTIC SYSTEMS LTD
01.1998 - 01.1999
QA Coordinator
CHAS A BLATCHFORDS
01.1997 - 01.1998
Productions and Stores Supervisor
CHAS A BLATCHFORDS
01.1995 - 01.1996
Chartered Manager - London, ENG
Chartered Management Institute
Connect Business Trainer - Sheffield, SHF
Mott MacDonald
Train the Trainer - Glasgow
Mott MacDonald
Fire Safety and Risk Management - Worksop, NTT
National Examination Board in Occupational Safety and Health
BA (Hons) - Business Management
University of Sunderland
QMS Auditor/Lead Auditor course - Wakefield, WKF
IRCA
General certificate - Occupational Safety and Health
National Examination Board in Occupational Safety and Health