Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Andrea McCormack

Hyde ,Manchester

Summary

Dynamic professional with expertise in relationship management and decision-making precision, demonstrating a resilient mentality and mentoring expertise.

Committed to enhancing customer service through strategic planning and effective communication, aiming to leverage skills in a challenging role that fosters professional growth.

Successful at managing and planning multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Focused Team Leader with impressive track record in collaborative, cross-functional teamwork within high-pressure environments.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence.

Highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work History

Neighbourhood Team Leader

MSV Housing
Manchester
10.2024 - Current
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Increased team cohesion by implementing regular feedback sessions.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Introduced innovative solutions which maximised output without compromising quality.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Led project coordination, resulting in timely delivery.
  • Conducted regular performance reviews to identify areas of improvement for each team member.

Senior Neighbourhood Officer

MSV Housing
Manchester
08.2020 - 10.2024
  • Managed a patch of 450 properties
  • Managed a small team in addition to working as a Neighbourhood Officer
  • Handled sensitive information with discretion and professionalism.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
  • Actively participated in community engagement initiatives fostering good relations between the association and local residents.
  • Provided customer service to improve overall satisfaction.
  • Increased operational efficiency by streamlining administrative processes.
  • Facilitated improved communications between departments for better coordination.
  • Fostered strong team dynamics to ensure seamless service delivery.

Neighbourhood Housing Officer

MSV Housing
Manchester
01.2013 - 08.2020
  • Managed a patch of 600 properties
  • Facilitated conflict resolution between neighbours to maintain harmony.
  • Reviewed and updated housing policies regularly, maintained up-to-date knowledge of regulatory changes.
  • Handled sensitive information discreetly whilst maintaining confidentiality at all times.
  • Managed property inspections, ensured compliance with housing regulations.
  • Coordinated repair works quickly, reduced disruption to residents' lives.
  • Conducted regular estate walkabouts, ensuring cleanliness and safety standards were met.
  • Delivered high-quality customer service, resolved issues swiftly.
  • Collaborated with social services agencies to support vulnerable tenants effectively.
  • Liaised with contractors for maintenance work completion within expected timeframes.
  • Ensured rent collection in a timely manner for smooth operations.

Neighbourhood Assistant

MSV Housing
Manchester
09.2011 - 01.2013
  • Handled confidential information, maintaining discretion and integrity.
  • Increased efficiency by handling correspondence and organising files.
  • Support staff members with administrative tasks, reducing workload stress.
  • Recorded meeting minutes accurately, aiding in accountability and record keeping.
  • Maintained digital database, enhancing ease of access to information.
  • Answered phone calls promptly, providing excellent customer service.
  • Sustained high levels of organisation with attention to detail.
  • Took on additional tasks on manager's request.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Assisted managers in compiling and organising materials for meetings.
  • Demonstrated adaptability by taking on ad-hoc tasks.

Investigation Officer

GMC
Manchester
10.2006 - 09.2011
  • Upheld ethical standards throughout all investigations, promoting trust and respect from colleagues and public alike.
  • Managed caseloads efficiently, meeting all deadlines without compromising quality of work.
  • Participated in conduct proceedings when required, providing reliable testimony based on factual evidence collected during investigations.
  • Worked diligently under pressure whilst preserving high-quality output.

Education

GCSEs -

St Thomas More, Denton
Manchester
09.1987 - 08.1992

Skills

  • Relationship Management
  • Decision making precision
  • Resilient mentality
  • Mentoring expertise
  • Technical reporting
  • Scheduling expertise
  • Quality assurance controls
  • Budget planning
  • KPI tracking
  • Customer Service

Affiliations

  • Watching rugby league
  • love a good box set
  • enjoys travelling and meeting people

References

References available upon request.

Timeline

Neighbourhood Team Leader

MSV Housing
10.2024 - Current

Senior Neighbourhood Officer

MSV Housing
08.2020 - 10.2024

Neighbourhood Housing Officer

MSV Housing
01.2013 - 08.2020

Neighbourhood Assistant

MSV Housing
09.2011 - 01.2013

Investigation Officer

GMC
10.2006 - 09.2011

GCSEs -

St Thomas More, Denton
09.1987 - 08.1992

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Andrea McCormack