Andrea McCann
ROTHERHAM,South Yorkshire
Summary
I am a dedicated and reliable professional with a strong work ethic, consistently maintaining high standards and a calm, professional approach in all circumstances. I can demonstrate excellent timekeeping, flexibility and the ability to work both independently and as part of a team while adhering closely to policies and procedures. I have gained experience and have developed strong communication skills, building effective relationships through clear liaison and support, with a genuine commitment to problem solving and caring for others in both professional and personal contexts. I strive to contribute these strengths within roles that value teamwork, integrity and high-quality service.
Overview
29
29
years of professional experience
12
12
years of post-secondary education
Work history
Education, Health and Care Plan Coordinator
RMBC
Rotherham, South Yorkshire
2025.10 - Current
- Case Management: Overseeing a caseload of children and young people (aged 0–25), ensuring all statutory assessments and plan developments are completed within the mandatory 20-week timeframe.
- Plan Development & Drafting: Writing and amending EHCPs based on professional advice from education, health, and social care services. This includes setting SMART outcomes that reflect the aspirations of the young person.
- Multi-Agency Coordination: Acting as a bridge between various professionals—such as Educational Psychologists, therapists, and social workers—to ensure a holistic approach to support.
- Annual Review Oversight: Managing the annual review cycle to monitor progress. This involves chairing complex meetings, gathering feedback, and updating plans to reflect changing needs or phase transfers (e.g., moving from primary to secondary school).
- Placement and Provision: Consulting with schools and colleges to secure appropriate educational placements and negotiating resourcing to meet the needs identified in the plan.
- Family Liaison and Advocacy: Providing a single point of contact for families, offering guidance through the complex legal process, and facilitating disagreement resolution or mediation where necessary.
Community Engagement and Project Officer
Citizens Advice and Healthwatch
Rotherham, Yorkshire
2023.05 - 2025.10
- Public Outreach and Feedback: Time in the community—at centres, events, and outreach activities—to listen to lived experiences and capture feedback on local health and social care services.
- Relationship Building: Establishing and maintaining networks with community groups, voluntary sector organisations, and statutory bodies (like local councils) to facilitate information sharing.
- Targeted Engagement: Proactively reaching out to seldom-heard communities, isolated groups, and those suffering from health inequalities to ensure their specific needs are represented.
- Data Analysis and Reporting: Accurately logging feedback into secure databases and working with research teams to produce evidence-based reports and recommendations for service providers.
- Volunteer Coordination: Involvement in recruiting, training, and managing volunteers who assist with gathering feedback and supporting outreach events.
- Information and Signposting: Helping residents navigate the complex care system by providing advice and signposting to appropriate services via phone, email, or in person.
- "Enter and View" Activities: Participating as an authorised representative in statutory visits to health and social care settings (like care homes or hospitals) to observe service quality first-hand.
- Communications Support: Developing digital content, newsletters, and social media posts to raise awareness of Healthwatch projects and promote ways for the public to get involved.
Family Support Worker
Trinity Croft Primary School
ROTHERHAM, South Yorkshire
2022.05 - 2023.04
- Direct Family Support: Providing one-to-one advice on parenting skills, such as managing challenging behaviour, setting routines, and establishing boundaries at home.
- Pastoral Care for Pupils: Working individually with children to support their emotional well-being, focusing on issues like self-esteem, anger management, and bereavement.
- Attendance Monitoring: Identifying and supporting families whose children have persistently low attendance or punctuality issues.
- Signposting and Referrals: Connecting families to external services for specialized help with finances, housing, health, or debt.
- Safeguarding: Acting as a Deputy Safeguarding Lead in many schools, identifying children at risk and working closely with social care and other agencies.
- Transition Support: Helping vulnerable children and families navigate key school transitions, such as moving from primary to secondary school or joining as a newcomer.
- Multi-Agency Liaison: Attending and contributing to professional meetings, including Early Help, Child in Need (CiN), and Child Protection conferences.
- Practical Assistance: Helping parents complete complex forms for benefits, housing, or school places.
Non-Teaching Special Educational Needs Coordinator
Wickersley School and Sports College
ROTHERHAM, South Yorkshire
2017.04 - 2022.04
- Data Analysis: Tracking the progress of pupils with SEND across the school, identifying gaps in attainment, and adjusting interventions to ensure every child makes expected progress.
- The Graduated Approach: Leading the Assess, Plan, Do, Review (APDR) cycle across the school, ensuring class teachers are supported in delivering High-Quality Teaching (HQT).
- Staff Training (CPD): Identifying training needs and delivering or commissioning professional development for teachers and Teaching Assistants (TAs) on specific needs like ADHD, ASD, or dyslexia.
- Managing Support Staff: Line-managing the team of TAs and Learning Support Assistants (LSAs), ensuring their deployment is efficient and based on pupil need rather than just "velcro" support.
- EHCP Management: Leading the process for Education, Health and Care Needs Assessments (EHCNA) and chairing Annual Reviews for pupils with existing plans.
- Provision Mapping: Maintaining an accurate SEND Register and detailed provision maps that document every intervention and its cost/impact.
- Exam Access Arrangements: Coordinating with the Exams Officer to ensure pupils receive the necessary adjustments (e.g., extra time, scribes) for assessments.
- Multi-Agency Coordination: Acting as the primary point of contact for external professionals, including Educational Psychologists, Speech and Language Therapists (SALT), and Occupational Therapists.
- Parental Partnership: Building strong, transparent relationships with parents, acting as a trusted advisor during what can be a stressful diagnostic or statutory process.
- Transition Planning: Liaising with other schools to ensure the smooth transfer of SEND records and support strategies when a pupil moves setting.
EAL Lead and Learning Mentor
Broom Valley Community School
ROTHERHAM, South Yorkshire
2007.05 - 2014.02
- 1-to-1 and Small Group Mentoring: Working with students who have low self-esteem, poor motivation, or behavioural difficulties. Using coaching techniques to help them set goals and stay on track.
- Addressing Barriers to Learning: Identifying why a student is struggling—whether it’s due to bullying, problems at home, or social anxiety—and developing strategies to overcome these issues.
- Behaviour Management: Supporting students who are at risk of exclusion. This involved de-escalating conflicts, implementing "re-track" plans, and teaching pupils how to manage their emotions.
- Attendance and Punctuality: Monitoring students with high absence rates and working with families to encourage regular school attendance.
- Transition Support: Helping students manage big changes, such as moving from primary to secondary school or returning to school after a long absence.
- Liaison and Advocacy: Acting as a bridge between the student, their teachers, and their parents. Ensuring the student’s voice is heard in staff meetings and reviews.
- Lunchtime and Extra-Curricular Activities: Running "Nurture Groups", lunchtime clubs, and homework sessions to provide a safe, structured space for vulnerable students.
- Safeguarding: Observing changes in student behaviour and reporting any well-being or safety concerns to the school’s Designated Safeguarding Lead (DSL).
Inclusion officer
Hinde House School
Sheffield, South Yorkshire
2005.06 - 2007.05
- Removing Barriers to Learning: Identifying and supporting students who struggle due to social, emotional, or mental health (SEMH) issues. Developing individualised strategies to help these pupils thrive in the classroom and creating support plans.
- Attendance Improvement: Monitoring persistent absence and working directly with families to understand and resolve the root causes of why their child is missing school.
- Family & Agency Liaison: Acting as the primary link between the school, parents, and external agencies such as Social Services, the School Nurse, or Educational Psychologists.
- Early Help & Assessment: Leading on Early Help Assessments (EHA) and coordinating multi-agency support meetings to provide holistic care for the entire family.
Hotel Front Office Manager
The Grand Hotel
Dublin, Co Dublin
2000.09 - 2003.04
- Team Leadership & Management: Recruiting, training, and mentoring reception staff. This included creating work rotas, conducting performance appraisals, and fostering a motivated team environment.
- Guest Relations: Handling guest queries and resolving issues personally when they are escalated from the front desk. Ensuring all guests receive a professional and warm welcome.
- Operational Oversight: Supervising daily check-in and check-out procedures ensuring they were seamless and efficient. Managing room assignments, room keys, and guest records using Property Management Systems like Fidelio.
- Financial & Revenue Management: Overseeing billing accuracy, handling cash and credit card transactions, and manage late cancellation or no-show charges.
- Interdepartmental Coordination: Liaising closely with Housekeeping and Maintenance to ensure rooms were ready for arrivals and any reported faults are fixed promptly. Coordinating with the Sales and Events teams for VIP arrivals or group bookings.
Front office supervisor
The Chamberlain Hotel
Birmingham, West Midlands
1997.09 - 2000.09
- Supporting the Reception Manager: Recruiting, training, and mentoring reception staff. This would include creating work rotas, conducting performance appraisals, and fostering a motivated team environment.
- Guest Relations: Handling of guest queries and resolving issues personally when they are escalated from the front desk. Ensuring all guests received a professional and warm welcome.
- Operational Oversight: Supervising daily check-in and check-out procedures to ensure they were seamless and efficient. Also managing room assignments, room keys, and guest records using Property Management Systems such as Fidelio.
- Interdepartmental Coordination: Liaising closely with Housekeeping and Maintenance to ensure rooms were ready for arrivals and any reported faults were fixed promptly. Also coordinating with the Sales and Events teams for VIP arrivals or group bookings.
Education
Higher National Diploma - Hotel, Catering and Institutional Management
Birmingham College of Food, Tourism and Creative Studies
Birmingham 1994.09 - 1997.08
Diploma - Health and Social Care
The Open University
Home study 2004.09 - 2005.08
GCSEs - Core and Option choices
Aston Comprehensive
1985.09 - 1993.08
Affiliations
- I have a love of music and theatre.
- I also enjoy countryside walking and have challenged myself recently and walked the Yorkshire three Peaks.
- I have a keen interest in other cultures and enjoy travel.
Timeline
Education, Health and Care Plan Coordinator
RMBC
2025.10 - Current
Community Engagement and Project Officer
Citizens Advice and Healthwatch
2023.05 - 2025.10
Family Support Worker
Trinity Croft Primary School
2022.05 - 2023.04
Non-Teaching Special Educational Needs Coordinator
Wickersley School and Sports College
2017.04 - 2022.04
EAL Lead and Learning Mentor
Broom Valley Community School
2007.05 - 2014.02
Inclusion officer
Hinde House School
2005.06 - 2007.05
Diploma - Health and Social Care
The Open University
2004.09 - 2005.08
Hotel Front Office Manager
The Grand Hotel
2000.09 - 2003.04
Front office supervisor
The Chamberlain Hotel
1997.09 - 2000.09
Higher National Diploma - Hotel, Catering and Institutional Management
Birmingham College of Food, Tourism and Creative Studies
1994.09 - 1997.08
GCSEs - Core and Option choices
Aston Comprehensive
1985.09 - 1993.08