ANDREA MARKHAM
Peterborough,UK
Summary
A resourceful and autonomous leader with a strong foundation in strategic thinking and organisational skills. Demonstrates a solution-focused approach, combining commercial and organisational awareness with critical insights into leadership values and behaviours. Known for an empathetic, person-centred management style that fosters collaboration and innovation within teams. Career goals include driving organisational performance through contemporary leadership practices and strategic value creation.
Overview
24
24
years of professional experience
8
8
years of post-secondary education
Work History
Service Manager
Cambridgeshire County Council
Huntingdon, UK
07.2017 - 03.2025
- Service Manager for The Supervised Contact, Reunification, Placement Stability and Family Group Conference Service across Cambridgeshire (and Peterborough 2021-2023)
- Leading and managing a large Service of both social work qualified and alternatively qualified staff, across a large County
- Strategic planning for the service, responding to demand variations and resource challenges, whist maintaining child focused high quality service delivery
- Leading, developing, and motivating staff in both day-to-day work and training, as well as through periods of change
- Managing performance effectively and completing Our Conversations with direct report
- Collating performance data to demonstrate the outcomes of the service and to use to identify and improve areas of development
- Managing a budget of £1.6mil
- Partnership working with internal and external stakeholders
- Gathering and reviewing feedback from children, families, and professionals to improve service delivery
- Overseeing and ensuring the appropriate allocation of work
Specialist Family Support Manager
Cambridgeshire County Council
Huntingdon, UK
04.2011 - 06.2017
- Specialist Family Support Service (SFSS) supported families, where there were significant concerns regarding the wellbeing and safety of the children.
- The focus of the work was with parents to reduce the risks and prevent children from being accommodated, to keep children within their family
- SFSS was a large and layered Service, consisting of over 80 members, some social work qualified, others were alternatively qualified.
- Close working relationship with safeguarding social care teams - collaboration and good communication skills were essential
- Introducing and implementing strategic changes within the Service in line with the priorities at that time
- Worked alongside the clinical team
- Developed and mentored staff
Assistant Team Manager / Team Manager
Cambridgeshire County Council
Huntingdon, UK
10.2006 - 03.2011
- Completing and overseeing Core Assessments and Parenting Assessments
- Supervising alternatively qualified staff
- Managing performance and developing staff
- Direct work with children and families
- Acting up as team manager (2009-2011) allocating court work and completing court reports
Assistant Team Manager
Cambridgeshire County Council
Huntingdon, UK
07.2004 - 09.2006
- Direct working with teenagers and their families, during times of crisis
- Facilitating group supervision with alternatively qualified staff
- Facilitating training
- Allocating and supervising workers
Senior Child & Family Worker
Cambridgeshire County Council
Huntingdon, UK
07.2001 - 06.2004
- Direct work with children and families in CIN & CP
- Completing parenting assessment for court
- Facilitating groups for children and parents
Education
Bachelor of Arts - Chartered Management
Anglia Ruskin University
Cambridge, CAM 09.2022 - 09.2024
Master of Arts - Social Work
University of Leicester
Leicester, LCE 09.1999 - 06.2001
Bachelor of Science - Psychology
Loughborough University
Loughborough, LEC 09.1994 - 06.1997
A Levels - English Literature, History & Communication Studies
Stamford College
Stamford, LIN 09.1992 - 06.1994
GCSEs -
Bourne Grammar School
Bourne, LincolnshireSkills
- Strategic thinking
- Organisational Skills
- Solution-focused
- Resourceful
- Autonomous
- Collaborative
- Curious
- Calm
- Considered
- Empathetic approach
- Person centred
- Emotionally intelligent leader
- Manager
- Commercial & Organisational Awareness & Analysis
- Entrepreneurship & Enterprise Realities
- Career Management & Development
- Organisational Contexts & Performance
- Contemporary Issues for Leadership & Innovation
- Leadership Values & Behaviours
- Strategy Value & Change
- Critical Organisational & Leadership Insights
Affiliations
- Chartered Management Institute - Chartered Manager
- Social Work England - Social Worker
Hobbies
Swimming
Walking with my dog
Painting
References
References available upon request.
Timeline
Bachelor of Arts - Chartered Management
Anglia Ruskin University
09.2022 - 09.2024
Service Manager
Cambridgeshire County Council
07.2017 - 03.2025
Specialist Family Support Manager
Cambridgeshire County Council
04.2011 - 06.2017
Assistant Team Manager / Team Manager
Cambridgeshire County Council
10.2006 - 03.2011
Assistant Team Manager
Cambridgeshire County Council
07.2004 - 09.2006
Senior Child & Family Worker
Cambridgeshire County Council
07.2001 - 06.2004
Master of Arts - Social Work
University of Leicester
09.1999 - 06.2001
Bachelor of Science - Psychology
Loughborough University
09.1994 - 06.1997
A Levels - English Literature, History & Communication Studies
Stamford College
09.1992 - 06.1994
GCSEs -
Bourne Grammar School
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