Andrea Mangueira

• Delivered consistently excellent customer service to guarantee positive company experiences.
• Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
• Processed product orders accurately and promptly, maximising customer satisfaction.
• Average of £800- £1.5k sales per viewing day
• Offered detailed advice on product and service benefits.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Offered prompt solutions to maintain customer satisfaction.
• Shared customer feedback and suggested improvements to enhance team performance.
• Kept accurate and updated filing systems with financial data, statements and associated records.
• Maintained impeccable records of securities purchased or sold.
• Organised financial documentation and statements with detailed and accurate information about transactions.

• Analysed customer data and campaign performance to drive improvements.
• Leveraged industry trends to identify growth opportunities.
• Forged strategic partnerships to broaden customer base.
• Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
• Advised on marketing strategy with strong industry knowledge.
• Conducted market research to better understand key customer segments.
• Developed impactful brand and style guides.

• Increased sales using Facebook and Instagram Shop functions.
• £500+ Weekly Revenue made through Email Marketing.
• Facilitated social media communities by developing productive discussions.
• Forged working relationships with Instagram influencers to promote brand awareness through sponsored content.
• Drove website traffic by writing witty and creative social media content and blog posts.
• Produced photo and video content with excellent editing skills.
• Led adoption of new social media channels to expand audience reach.
• Adapted social media plan based on market research and customer data.
• Performed regular research to stay abreast of emerging social trends, retaining position as industry leaders.
• Gathered data on engagement rate, reach and impressions to enhance online campaigns.
• Collaborated with sales and finance teams to deliver on company objectives.
• Oversaw overhaul of content strategy, incorporating findings from new data.

Duties include:

• Devise and execute integrated Marketing Campaigns
• Brief and oversee work of Internal and External team members
• Budget & Report
• Talent Acquisition
• Social Media Management/PR
• Leading a team
• Content Creation (digital & non-digital)
• Creating and analysing reports
• SEO
• Website maintenance
• Menu engineering
• Stock Control
• Walking Inspector through Health and Safety Inspections
• Establishing relationships with company partners

Key achievements:

• Creative freedom over 1/5 brands resulting in being awarded 'Top Eats' by Uber Eats
• Organising and hosting a sold-out launch party (500 people)
• Influencer Collaborations with established UK artists such as Central Cee & IAMDDB
• Managing various digital campaigns across 5 brands
• Networking with inspirational UK artists
• Pitch deck presented to Manchester City Football Club
  
  

Duties include:

• Act as a bridge between staff and higher management
• Leading and managing a large team of people
• Monitoring KPI's and creating incentives for staff to reach targets
• Cash management, monitoring store performance and reporting variances
• Report to Accounting Department

Key Achievements:

• Creating visual guides to assist staff in working more efficiently – Shop break down, each department was broken down into different colours along with assigned roles.