Andrea Litchfield
Albury,Ware
Summary
Articulate secretary and administrator, skilled typist, proficient in document production, correspondence and client liaison. Knowledge of digital filing databases and diary management. Highly skilled in customer service and passionate about providing excellent client care.
Overview
27
27
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Assistant Property Manager
HSCPM Ltd
Hertford, Hertfordshire
2022.08 - 2026.03
- Supported Property Managers in managing daily operations of portfolio buildings.
- Organised diary schedules and appointments.
- Instructed contractors to ensure timely completion of projects and callouts.
- Liaised with landlords and leaseholders to answer concerns and queries.
- Handled daily high volume of email enquiries in a timely and professional manner.
- Maintained digital filing systems (SharePoint).
- Answered telephone calls promptly and professionally.
Curtain and blind maker
Self-employment
2020.06 - 2022.08
- Curtain and blind maker, created soft furnishings for the home.
- Worked as a sole trader during 2020 until 2022.
Legal Administrator
HSCPM Ltd
2015.11 - 2020.06
- Assisted with general administration tasks including typing correspondence and document production.
- Handled telephone enquiries and provided necessary information in a professional manner.
- Supported debt recovery actions and prepared relevant documents.
Receptionist
Wilton Electrics Hertford
Hertford
2011.11 - 2015.10
- Supported general administration tasks within the business centre.
- Addressed client enquiries effectively and professionally.
- Managed incoming telephone enquiries and directed calls accordingly.
- Welcomed and guided clients and visitors to appointments, ensuring positive first impressions.
Legal Secretary
Stanley Tee Solicitors
Bishop's Stortford
2003.08 - 2006.08
- Supported Partner in matrimonial and litigation cases, managing personal injury and insurance claims.
- Document production to include Instructions to Counsel and Bundles to a very high standard using digital dictation, audio typing (73wpm).
- Coordinated diary management.
- Liaised with clients by telephone, email and letter correspondence.
- Efficient document filing.
Secretary and Receptionist
James Stewart Printers
Hertford
2001.11 - 2003.07
- Secretary and Receptionist, prepared correspondence and document production including invoicing.
- Operated switchboard and directed calls, assisted accounts department.
- Covered other departments for holiday or sick cover when required.
Sales Assistant
John Lewis
Welwyn Garden City
2001.04 - 2001.11
- Assisted customers with enquiries and orders, handled telephone communications, prepared orders for dispatch.
Legal Secretary
Longmores Solicitors
Hertford
2000.11 - 2001.04
- Supported Solicitor in civil litigation and matrimonial disputes.
- Document production to include Instructions to Counsel and Bundles to a very high standard using audio dictation.
- Coordinated diary management.
- Liaised with clients by telephone, in person and letter correspondence.
- Efficient document filing.
Legal Secretary
Stanley Tee Solicitors
Bishop's Stortford
1999.04 - 2000.11
- Supported Solicitor in civil litigation cases and dispute resolution claims.
- Document production to include Instructions to Counsel and Bundles to a very high standard using audio dictation.
- Coordinated diary management.
- Liaised with clients by telephone, in person and letter correspondence.
- Efficient document filing.
Education
GCSEs -
The Sele School
Hertford 1987.01 - 1992.01
A-Levels - Art
North Herts College
Stevenage 1992.01 - 1994.01
A-Levels - English Language
Oaklands College
Welwyn Garden City 1993.01 - 1995.01
Diploma of Higher Education - Interior Design
Oaklands College
St Albans 2001.01 - 2002.01
Diploma of Higher Education - Advanced Interior Design
Oaklands College
Borehamwood 2003.01 - 2004.01
RSA Levels 1 and 2 - Word Processing
East Herts College
Broxbourne, HertfordshireSkills
- Accurate typing (73wpm)
- Audio copy typing
- Document production
- Digital dictation
- Administrative support
- Experience with online databases
- Diary and calendar management
- Attention to detail
- Excellent written communication
- Able to work under pressure and prioritise workload
- Excellent work ethic
- Resourceful in difficult situations
- Excellent customer service
- Professional at all times
Certification
- English Lit GCSE A
- English Lang GCSE A
- Mathematics GCSE B
- Science (1) GCSE C
- Science (2) GCSE C
- GPD GCSE C
- History GCSE D
- Technology GCSE D
- French GCSE E
- English Lang A Level C
- Art A Level E
- WP typing RSA 1 Distinction
- WP typing RSA2 Distinction
- Intro to Interior Design City & Guilds Distinction
- Advanced Interior Design City & Guilds Distinction
Affiliations
- I am a keen baker and love to experiment with new recipes. I enjoy interior design and making soft furnishings for the home. I have a dog and love to go for long walks in the countryside at the weekends.
References
References available upon request.
Timeline
Assistant Property Manager
HSCPM Ltd
2022.08 - 2026.03
Curtain and blind maker
Self-employment
2020.06 - 2022.08
Legal Administrator
HSCPM Ltd
2015.11 - 2020.06
Receptionist
Wilton Electrics Hertford
2011.11 - 2015.10
Legal Secretary
Stanley Tee Solicitors
2003.08 - 2006.08
Diploma of Higher Education - Advanced Interior Design
Oaklands College
2003.01 - 2004.01
Secretary and Receptionist
James Stewart Printers
2001.11 - 2003.07
Sales Assistant
John Lewis
2001.04 - 2001.11
Diploma of Higher Education - Interior Design
Oaklands College
2001.01 - 2002.01
Legal Secretary
Longmores Solicitors
2000.11 - 2001.04
Legal Secretary
Stanley Tee Solicitors
1999.04 - 2000.11
A-Levels - English Language
Oaklands College
1993.01 - 1995.01
A-Levels - Art
North Herts College
1992.01 - 1994.01
GCSEs -
The Sele School
1987.01 - 1992.01
RSA Levels 1 and 2 - Word Processing
East Herts College