Andrea Kvockova

· Develop and implement recruitment strategies that align with company culture.

· Streamline onboarding processes to enhance employee experience and retention.

· Manage HR systems and ensure compliance with employment regulations.

· Conduct training workshops that promote team growth and employee satisfaction.

· Handle employee relations, addressing grievances and performance issues effectively.

• Operations Assistant (Jan 2024 – Present)
• Coordinated pier operations and managed crew training matrices.
• Resolved customer complaints with professionalism, earning consistent positive feedback.
• Maintained operational documentation including qualifications and training needs.
• Manager / 3rd in Command (Aug 2020 – Present)
• Create and implement strategies to motivate team members and increase productivity.
• Monitor team performance, absenteeism, and holiday records.
• Develop communication systems to ensure staff were informed of policy changes.
• Account Assistant (Jun 2018 – Aug 2020)
• Reconciled bar revenue and pier returns accurately, ensuring compliance with financial protocols.
• Managed cash handling and banking processes via G4S.
• Built strong business partnerships and owned resolution of operational issues.

• Supported recruitment, onboarding, and HR documentation.
• Coordinated interviews and maintained HR databases.
• Contributed to employee engagement initiatives.

• Managed onboarding and induction materials.
• Delivered health & safety training.
• Ensured compliance with policies and employment legislation.

• Completed structured HR training programme with rotations in policy development, recruitment frameworks, and compliance.
• 3-month HR Work Placement at Hawkridge Hamilton:
• Managed end-to-end recruitment, reducing time-to-hire by 25%.
• Led onboarding activities and contract preparation.
• Collaborated with leadership to revamp HR policies, enhancing compliance and efficiency.
• Developed inclusive HR policies (grievance, disciplinary, parental leave).
• Designed recruitment frameworks prioritising diversity and equal opportunity.
• Verified right-to-work documentation and streamlined onboarding.

• Screened candidates, conducted interviews, and managed contracting.
• Verified right-to-work documentation and completed reference checks.