ANDREA JULIET

I became a leading staff member within the first year by showing great work ethic and constantly asking my manager for feedback to improve my performance at the company. Taken on responsibilities such as training staff, inventory control and handling customer complaints.

• Customer Service: Delivered high quality support by resolving inquiries efficiently in a fast paced environment. Learned to deliver first-rate customer service, achieving a score of 100% in more than 10 mystery shopper assessments by providing attentive and personalised service.

• Team Collaboration: Onboarded and trained incoming team members to ensure exceptional customer service and adherence to company policies. Conducted performance evaluations and provided constructive feedback to team members.

• Problem Solving: Received Customer complaints in a calm and polite manner, providing effective solutions to resolve issues and maintaining excellent customer satisfaction.

• Assisted in daily operations management and administrative duties.

• Monitored inventory levels, placed orders and managed stock to minimise waste and control costs.

• Customer Service: delivered high-quality, friendly service by assisting customers with product queries, purchases, and after-sales support in a busy retail environment.

• Team Collaboration: Collaborated effectively with colleagues to meet store goals and maintain a positive environment.

• Organisation: Excellent time management and multitasking abilities in fast-paced retail settings.