Andrea Hughes
Belfast
Summary
Experienced administrator focused on business efficiency and operational improvements. I significantly enhanced document management and payroll accuracy within the Belfast Health & Social Care Trust. Dedicated and decisive leader with a strategic and forward-thinking mindset. Brings progressive industry experience, a willingness to learn, and adaptability to changing circumstances.
Overview
22
22
years of professional experience
Work History
Nursing Administrator
Belfast Health & Social Care Trust
Belfast
09.2020 - Current
- Maintained records management system to process personnel information and produce reports.
- Ensured precision in recording and updating absences of nursing staff.
- Collaborated with other departments, managers, and units within the organization to coordinate services across multiple facilities.
- Supported departmental activities by providing clerical assistance.
- Implemented filing systems to improve document organization and retrieval.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Performed data entry tasks into computer databases from paper documents.
- Maintained a filing system for important documents, such as personnel information, e.g., self/GP certificates, contractual changes, maternity/paternity leave, NMC registrations/revalidations, and training for all theatre nursing staff across the Belfast Trust.
- Ensured compliance with health and safety regulations within the office environment.
- Monitored payroll sickness episodes to prevent financial errors.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Personal Assistant
Belfast Health & Social Care Trust
Belfast
06.2011 - 08.2020
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Prepared documents such as reports, presentations, agendas, minute-taking, and correspondence.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Maintained confidential files related to personnel records or other sensitive information.
- Provided assistance communicating, typing correspondence or obtaining information.
- Performed various clerical tasks and organized office areas to promote productivity.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Sorted mail received daily for distribution throughout the office.
Clinic Administrator
Belfast Health & Social Care Trust - Cataract Surgical Unit
Belfast
05.2003 - 05.2011
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of medical records.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted in scheduling, rescheduling, and cancelling appointments for patients.
- Maintained accurate records of patient appointments in computer system.
- Conducted outbound calls to remind patients of upcoming appointments.
- Generated daily reports on the number of booked, cancelled, and rescheduled appointments.
- Worked collaboratively with other team members to meet departmental goals.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Some College (No Degree) - GNVQ Leisure & Tourism
St Louise's Comprehensive College
468 Falls Road, Belfast BT12 6EN06-1997
Some College (No Degree) - GCSE
St Louises Comprehensive College
468 Falls Road, Belfast BT12 6EN06-1995
Skills
- Team building and leadership
- Time management
- Personable and approachable
- Documentation and reporting
- Payroll administration
- Client communication
- Data entry, database management
- Filing system organization
Affiliations
I have had a love for running since secondary school. I participate in local couch to 5k and other competitions and I also volunteer for my children’s Gaelic football/camogie team Padraig Sarsfields.
Personal Details
- I hold a full UK driving licence
- UK Passport
Timeline
Nursing Administrator
Belfast Health & Social Care Trust
09.2020 - Current
Personal Assistant
Belfast Health & Social Care Trust
06.2011 - 08.2020
Clinic Administrator
Belfast Health & Social Care Trust - Cataract Surgical Unit
05.2003 - 05.2011
Some College (No Degree) - GNVQ Leisure & Tourism
St Louise's Comprehensive College
Some College (No Degree) - GCSE
St Louises Comprehensive College
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