Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Andrea Hillis

Andrea Hillis

Wallasey,United Kingdom

Summary

Mental health and addictions specialist with a robust foundation in mental health theory, public health strategies, and addiction recovery models. Demonstrates expertise in safeguarding, risk assessment, and person-centred support, complemented by advanced skills in research, data analysis, and policy development. Proficient in therapeutic communication, crisis intervention, and multi-agency collaboration to enhance community health outcomes. Committed to ethical practice and advocacy for client rights while navigating complex healthcare systems. Career goal: To drive service improvement initiatives within the mental health and addiction fields.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work history

HCA

WCHC NHS
Wirral, Merseyside
12.2023 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

HCA

Premier Care
Wirral, Wirral
02.2013 - 07.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Education

Foundation Degree in Arts - Mental Health and Wellbeing

University of Central Lancashire
Preston
09.2020 - 07.2023

Bachelor of Arts - Health and Social

University of Central Lancashire
Preston
09.2023 - 08.2024

Master of Arts - Public Health and Addictions

Liverpool John Moores University
Liverpool
09.2024 - 08.2025

Skills

Mental Health Expertise: Solid grounding in mental health theory and practice, including risk assessment, safeguarding, care planning, and person-centred support

Addictions Knowledge: Advanced understanding of substance misuse, recovery models, harm reduction, relapse prevention, and community-based interventions (developed through Master’s in Public Health & Addictions)

Public Health Approach: Ability to apply health promotion strategies, epidemiological knowledge, and evidence-based interventions to improve community health outcomes

Health & Social Care Practice: Strong foundation in safeguarding, equality & diversity, multi-agency working, and supporting vulnerable individuals across diverse populations

Research & Analytical Skills: Skilled in conducting literature reviews, data analysis, and applying research evidence to inform practice and policy

Communication & Interpersonal Skills: Experienced in building therapeutic relationships, delivering psychoeducation, and collaborating effectively with clients, families, and professionals

Policy & Service Development: Knowledge of health and social care policies, public health frameworks, and service improvement initiatives within addiction and mental health fields

Problem-Solving & Critical Thinking: Ability to assess complex cases, identify risks, and implement tailored interventions to support recovery and wellbeing

Organisational Skills: Competent in caseload management, accurate record-keeping, report writing, and meeting compliance standards

Affiliations

  • Health and Fitness

Timeline

Master of Arts - Public Health and Addictions

Liverpool John Moores University
09.2024 - 08.2025

HCA

WCHC NHS
12.2023 - Current

Bachelor of Arts - Health and Social

University of Central Lancashire
09.2023 - 08.2024

Foundation Degree in Arts - Mental Health and Wellbeing

University of Central Lancashire
09.2020 - 07.2023

HCA

Premier Care
02.2013 - 07.2019

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