Summary
Overview
Work history
Education
Affiliations
References
Timeline
Generic

Andrea Hill

Mansfield,Nottingham

Summary

I am Hardworking skilled in delivering accurate, reliable administrative support. Aids team performance through diligent sales planning and reporting. Thrives in fast-paced environments to achieve tasks to deadline.

Overview

32
32
years of professional experience
6
6
years of post-secondary education

Work history

Sales administrator

Pendragon PLC
Mansfield, Nottinghamshire
08.2015 - 04.2025
  • Collecting invoices sent in by customers who we were purchasing vehicles from and downloading them on to our system.
  • Processing them on the system to relevant sites who then advertised them for sale.
  • Speaking to customers regarding and discrepancies with the cost on the invoices, also Speaking with any sites who have any problems with.
  • Managed client database to ensure accurate record-keeping.
  • Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
  • Streamlined order processing systems to maximise efficiency.
  • Ensuring any invoices were sent over to the accounts department to for them to make payment to the customer were purchasing vehicles from.
  • Collecting log books that were sent to us from customers from the post room, logging them on to the system and sending out to sites by post via special recorded delivery.
  • Facilitated smooth running of sales department by tackling administrative tasks promptly.
  • Maintained effective communication between sales and other departments.
  • Ensured prompt delivery of orders, leading to increased customer loyalty.
  • Delivered outstanding administrative support for smooth sales operations.
  • Handled direct mail campaigns successfully reaching targeted audience.
  • Improved customer satisfaction by handling all sales queries swiftly and efficiently.
  • Generated regular reports for insightful business decisions.
  • Coordinated with the sales team, enhancing overall productivity.
  • Devised efficient filing system, ensuring easy access to critical documents.
  • Managed office supplies inventory ensuring always well-stocked .
  • Maintained sales documentation and customer records in company database.
  • Responded to inbound customer email, telephone and social media enquiries promptly.
  • Processed customer information safely and confidentially for continued compliance with data protection regulations.
  • Provided high-quality support across administrative tasks of end-to-end sales.

Service Plan Agent

Pendragon PLC
Annesley, Nottinghamshire
08.2011 - 08.2015
  • Increased client base with effective marketing strategies and direct outreach efforts.
  • Improved customer trust by establishing open lines of communication and effectively handling enquiries.
  • Developing relationships with new and existing customers.
  • Involved in planning ,scheduling and coordination to make the most of available resources.
  • Demonstrating strong personal initiative, energy and enthusiasm within my role.
  • Generating revenue for the company and maintaining this at a high
  • Able send emails by using the relevant word processing systems.
  • Use of pinnacle and Emac systems
  • Take deposits and set up direct debits safely and securely and enter onto contract maintenance for future reminders.

Outbound Prospecting Agent

Pendragon PLC
Annesley, Nottinghamshire
08.2007 - 03.2011
  • Delivered exceptional customer service to ensure repeat business and referrals.
  • Increased client base with effective marketing strategies and direct outreach efforts.
  • Developed relationships with new and existing customer
  • Ability to use pinnacle systems and update for future correspondence
  • Maintaining a high number of calls required to get the most from my role
  • Making bookings and amended as needed
  • Upselling to achieve a high revenue for the company.
  • Maintained detailed records of all interactions with clients, helping to personalise future communications.

Senior customer adviser

Barclays Bank, Mansfield, Kirkby, Sutton
Mansfield, Nottinghamshire
10.2003 - 08.2007
  • Developed comprehensive understanding of products to offer suitable solutions for customers.
  • Ensures stringent quality standards compliance & development
  • Meeting and greeting customers
  • general administration duties ie; faxing, photocopying
  • Maintaining accurate records of all internal and external correspondence
  • Monitored sales performance, revenues and general profitability by exceeding targets
  • Developed relationships with new and existing customers accounts
  • Setting up international payments and sending to appropriate locations
  • Endeavouring to keep all information highly confidential.

Personal Credit Collecter

Provendent Personal redit
Mansfield, Nottinghamshire
10.2001 - 10.2003
  • Re-issuing of loans and vouchers
  • Collecting monies face to face with the customer
  • filing of paperwork correctly and efficiently
  • Demonstrate exemplary communication, interpersonal and negotiation skills with my customers who had failed to make payments
  • Developed standard operating procedures for the collections department enhancing consistency in approach.
  • banking of all monies collected

General assistant

Tesco
Mansfield, Nottinghamshire
03.1993 - 03.2001


  • Maintained a clean, organised workspace to ensure smooth daily operations.
  • Supported colleagues during peak hours to prevent customer dissatisfaction.
  • Stock taking
  • Stock rotation
  • All items shown correctly for marketing as per guide lines on the merchandising plans
  • Co-ordinated high level product marketing and brand development issues by showcasing various products to customers
  • Ensured quality standards compliance and development
  • General cashiering duties at busier periods

Education

GCSEs - GCSE

Garibaldi Comprehensive School
Nottingham
09.1971 - 07.1977

Affiliations

I enjoy DIY, Gardening, Dining out and socialising and enjoy my holidays abroad, and spending time with my Family and Pets

References

References available upon request.

Timeline

Sales administrator

Pendragon PLC
08.2015 - 04.2025

Service Plan Agent

Pendragon PLC
08.2011 - 08.2015

Outbound Prospecting Agent

Pendragon PLC
08.2007 - 03.2011

Senior customer adviser

Barclays Bank, Mansfield, Kirkby, Sutton
10.2003 - 08.2007

Personal Credit Collecter

Provendent Personal redit
10.2001 - 10.2003

General assistant

Tesco
03.1993 - 03.2001

GCSEs - GCSE

Garibaldi Comprehensive School
09.1971 - 07.1977

Similar Profiles

Create profile
Andrea Hill