Andrea Grindrod
Sheffield,South Yorkshire
Summary
Dedicated professional with expertise in problem-solving and risk assessment, warehouse safety compliance, and team leadership. Proven track record in customer service and inventory management, ensuring efficient operations and high standards of safety.
Overview
10
10
years of post-secondary education
25
25
years of professional experience
Work history
Warehouse team leader
B&Q
Sheffield
2020.03 - 2026.01
- Operated forklift trucks to ensure the safe loading/unloading of vehicles and handling of goods in a constantly active warehouse environment..
- Ensured safety regulations compliance by conducting regular inspections and daily maintenance checks on equipment.
- Maintained warehouse layout and organisation for maximum efficiency and cleanliness.
- Coordinated incoming goods, ensuring accuracy in inventory management, with an eye on quality control.
- Assisting in annual stocktake.
- Key holder responsible for opening the store adhering to company policies and procedures.
Front End Team Leader
B&Q
Sheffield
2015.12 - 2020.03
- Supervised cashiers to streamline daily operations and improve customer satisfaction, including rota coordination for up to 45 people.
- Assisted security personnel in developing strategies to deter theft and fraud at point of sale.
- Observed till team performance to deliver constructive feedback, worked with team members to embed positive working methods and an effective routine.
Showroom Sales Assistant
B&Q
Sheffield
2003.05 - 2015.12
- Processed customer orders, returns, refunds and exchanges efficiently.
- Resolved enquiries promptly and professionally, ensuring smooth and efficient service.
- Worked alongside customers to help them to plan and realise their home improvements.
- Involved in presenting visual merchandising in store according to company plans.
Job Trainer
Express Gifts LTD
Accrington, Lancashire
2001.03 - 2002.11
- Coordinated production line quality checks by spotting and rectifying product defects.
- Operated embroidery machines to match customer specifications.
- Picked, packed, and dispatched customer orders to scheduled delivery times.
Education
Bachelor of Arts - Textile Design and Surface Decoration
Buckinghamshire Chilterns University College
High Wycombe, Buckinghamshire 1998.09 - 2000.05
Higher National Diploma - Textile Design
Blackburn College
Lancashire 1996.09 - 1998.06
A-Levels - Art and Design
St Marys Sixth Form College
Blackburn 1994.09 - 1996.06
GCSEs -
Mount Carmel RC High School
Accrington, Lancashire 1989.09 - 1994.06
Skills
- Problem-solving and risk assessment
- Warehouse safety compliance
- Team leadership and training
- Customer service
- Inventory management
Jobs while in education
Cleaner in schools , offices, domestic home and university halls of residence.
factory operative at a pizza manufacturing plant.
Youth club volunteer.
Timeline
Warehouse team leader
B&Q
2020.03 - 2026.01
Front End Team Leader
B&Q
2015.12 - 2020.03
Showroom Sales Assistant
B&Q
2003.05 - 2015.12
Job Trainer
Express Gifts LTD
2001.03 - 2002.11
Bachelor of Arts - Textile Design and Surface Decoration
Buckinghamshire Chilterns University College
1998.09 - 2000.05
Higher National Diploma - Textile Design
Blackburn College
1996.09 - 1998.06
A-Levels - Art and Design
St Marys Sixth Form College
1994.09 - 1996.06
GCSEs -
Mount Carmel RC High School
1989.09 - 1994.06