Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
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Andrea Goncalves

Senior Operations Specialist & Coordinator
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Summary

A dynamic operations coordinator and specialist with 4+ years in supply chain management and a track record of fostering collaborative work cultures, implementing innovative initiatives, and ensuring seamless operational efficiency through exceptional process management, communication and problem solving skills. Bringing a unique blend of analytical thinking, leadership and organization with a commitment to continuous improvement and contribution to team success.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Operations Coordinator

Zalando SE
6 2023 - 5 2024
  • Oversaw daily operations of premium fashion team, ensuring seamless communication, cross-collaboration, and coordination among team members and stakeholders to achieve departmental objectives.
  • Organized cross-functional workshops with key brands, enhancing collaboration, fostering better ways of working, and driving process improvement initiatives resulting in 70% increase in operational efficiency and reduction in lead time by 30%.
  • Proactively initiated and cultivated team synergy, addressing challenges in a collaborative manner, fostering a culture of daily support for team members.
  • Established and maintained strong relationships with multiple stakeholders, negotiating favorable terms, resolving issues effectively and efficiently.
  • Conducted initiatives to enhance team dynamics and workflow efficiency such as wellness and team building activities and remote work optimization through digital task/workload trackers.
  • Led training and onboarding initiatives for new hires, facilitating integration and ensuring high level of performance and productivity.
  • Led KPI related team meetings, ensuring Key Performance Indicators (KPI) targets were met.
  • Collaborated with area managers to evaluate needs and optimize operational plans

Category Operations Specialist

Zalando SE
07.2021 - 06.2023
  • Executed day-to-day operations, strategically, ensuring a seamless and efficient approach
  • Orchestrated meticulous management of brand portfolios, involving purchase orders, and resolution of clarification cases related to invoicing, missing article information, and sizing with precision and efficiency
  • Oversaw comprehensive article master data management, implementing initiatives for sample management, delivery tracking, and sustainability.
  • Led as process captain for offline stock, credit notes, returns, and article lifecycle management, guaranteeing a well-coordinated workflow, taking corrective action when needed to maintain high standards of performance and reaching team KPI targets effectively.
  • Conducted comprehensive data analysis and quarterly reviews, enhancing team performance by 20%.
  • Improved operational efficiency by implementing standard operating procedures (SOP), streamlining the process and boosting efficiency by 35%
  • Provided training for new hires and upskilling for teams, fostering a supportive learning environment conducive to success in their roles
  • Cultivated effective collaborations with diverse brands, including Lacoste, Karl Lagerfeld, New Balance, Converse, Liu Jo, Coach and DKNY, fostering successful and productive partnerships.

Project Expeditor

Saipem
10.2019 - 07.2021
  • Achieved seamless project execution by ensuring timely approval and provision of all necessary documents indicated in purchase orders
  • Proactively monitored status of supplies, maintaining focus on both time and quality in delivery of goods, mitigating potential issues by 20%
  • Demonstrated cost-consciousness by ensuring suitability of goods, effectively preventing additional costs, delays, or disruptions in project execution
  • Managed requests for early/postponed delivery, aligning with project requirements and optimizing timelines, while implementing streamlined communication channels with stakeholders to foster efficient collaboration.

Data Analyst - Intern

Stop the Traffik
06.2018 - 11.2018
  • Conducted comprehensive data collection initiative on human trafficking in South Africa, employing a multi-source approach to compile a diverse dataset
  • Applied analytical techniques to discern patterns, identifying trafficking hotspots, prevalent routes, and common locations, contributing to targeted intervention strategies
  • Showed a nuanced understanding of trafficking trends, offering valuable insights into the dynamics and modus operandi employed in trafficking activities.

Sales Promotor

Toast Media & Marketing 2 the Max
03.2016 - 09.2018
  • Drove brand awareness and customer engagement by promoting Suganon and Bioplus at sponsored events and provided comprehensive brand information
  • Recommended specific product options to meet customer needs.
  • Led impactful sales promotions for renowned South African companies like Pick 'n Pay and Hi-Fi Corporation, surpassing targets through effective communication and a customer-centric approach.

Education

Bachelor of Science - International Relations & Political Science

Monash University
Johannesburg, South Africa

Skills

Leadership

Analytical Thinking

Solution Orientated

Communication

Training/Onboarding

Data Analysis

Public Speaking & Presenting

Adaptability

Websites

Software

Microsoft Office

Google Workspace

Microstrategy

Jira

SAP

Timeline

Category Operations Specialist

Zalando SE
07.2021 - 06.2023

Project Expeditor

Saipem
10.2019 - 07.2021

Data Analyst - Intern

Stop the Traffik
06.2018 - 11.2018

Sales Promotor

Toast Media & Marketing 2 the Max
03.2016 - 09.2018

Operations Coordinator

Zalando SE
6 2023 - 5 2024

Bachelor of Science - International Relations & Political Science

Monash University

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Andrea GoncalvesSenior Operations Specialist & Coordinator