Summary
Overview
Work History
Skills
Timeline
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Andrea Gent

Hart,Cleveland

Summary

Certified Property Manager with extensive expertise in inspections scheduling, property market awareness, and advanced data analysis. Demonstrates professionalism and integrity while ensuring compliance with estate law regulations and landlord-tenant laws. Proficient in property software utilisation, energy efficiency standards, and building safety compliance. Adept at managing lease agreements, rental marketing strategies, and tenant relations with outstanding organisational skills. Committed to enhancing customer service through effective decision making and conflict resolution techniques.

Reliable and driven individual with strong organisational skills and excellent communication abilities. Proficient in client relations and administrative tasks, ensuring seamless operations and tenant satisfaction. Dedicated to enhancing property management processes and fostering positive tenant relationships.

Overview

22
22
years of professional experience

Work History

Property management administrator

Galaxy Letts
Peterlee, Durham
04.2024 - Current
  • Assured property compliance with laws by conducting regular inspections.
  • Monitored repair works on properties guaranteeing quality workmanship and adherence to timelines.
  • Ensured timely rent collection from tenants, maintaining steady cash flow.
  • Updated company database regularly, ensuring data accuracy and accessibility,.
  • Collaborated with legal teams during lease drafting protecting client's interests effectively.
  • Negotiated contract terms with service providers to ensure cost efficiency.
  • Facilitated tenant move-ins and exits, providing a seamless transition process.
  • Coordinated maintenance schedules for optimal building performance.
  • Resolved conflicts amongst tenants amicably, fostering a harmonious living environment.
  • Maintained accurate records of property-related expenses for financial accountability.
  • Handled eviction proceedings professionally whilst adhering to legal guidelines.
  • Conducted market analysis to inform rental pricing decisions.
  • Responded to tenant inquiries swiftly, achieving high customer satisfaction.
  • Streamlined administrative procedures resulting in increased productivity.
  • Organised regular meetings with property owners, enhancing transparency and trust.
  • Liaised between landlords and tenants for clear communication and issue resolution.
  • Managed day-to-day property operations, ensuring smooth functioning.
  • Prepared detailed reports for management review regularly.
  • Monitored upcoming key dates on behalf of tenants including rent reviews, lease expiries and lease renewals, providing notice to facilitate.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Carried out reference and credit checks on new clients.
  • Advised customer on contract law and property law.
  • Performed rental inspections on3 monthly basis to review state of properties.

Property consultant

Hilder Estate
Hartlepool, Cleaveland
08.2003 - 04.2024
  • Assisted clients in navigating complex mortgage application processes, ensuring a speedy approval process.
  • Organised property viewings for potential buyers leading to successful transactions.
  • Established robust relationships with clients to ensure repeat business.
  • Conducted due diligence on prospective properties, mitigating risks for investors.
  • Facilitated smooth transactions by coordinating legal procedures and paperwork efficiently.
  • Utilised expert knowledge of the local housing market to accurately value properties.
  • Managed client portfolios with diligence, resulting in high customer satisfaction.
  • Maintained up-to-date knowledge of current legislation pertaining to property transactions, protecting client interests at all times.
  • Streamlined communication processes between landlords and tenants, fostering harmonious relationships.
  • Compiled detailed reports on property conditions following inspections, ensuring transparency during negotiations.
  • Identified and addressed unique client needs seeking to buy or sell properties, delivering tailored solutions.
  • Held informative property viewings, providing potential buyers with insightful information to support decision-making.
  • Maintained deep understanding of local property market trends and stayed abreast of industry regulations.
  • Drove business growth by consistently meeting and exceeding established sales targets.
  • Took proactive approach to identify and address potential challenges in property transactions.
  • Managed customer relationships to achieve high satisfaction rate.
  • Advised customer on contract law and property law.
  • Oversaw transfer of property rights to meet strict deadlines.
  • Managed multiple rental properties with outstanding planning and organisation.
  • Drafted leasing and sale agreements for tenant signing.
  • Collaborated with clients, solicitors and surveyors to progress property sales.
  • Communicated terms and conditions to prospective buyers or tenants.
  • Carried out reference and credit checks on new clients.
  • Estimated costs using working knowledge of current market trends.
  • Gathered property information using reliable sources.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.

Skills

  • Inspections scheduling
  • Estate law regulations knowledge
  • Time management proficiency
  • Professionalism and integrity
  • Landlord-Tenant laws understanding
  • Property software proficiency
  • Building safety compliance
  • Microsoft office suite familiarity
  • Experience with lease agreements
  • Property inspections
  • Contractor coordination
  • Organisational

Timeline

Property management administrator

Galaxy Letts
04.2024 - Current

Property consultant

Hilder Estate
08.2003 - 04.2024

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Andrea Gent