Andrea Francis
Liverpool,Merseyside
Summary
Quick thinking employee, experienced in leading team members with on-time job completion. Competent in assigning tasks, training employees, providing feedback, mediating interpersonal conflicts and implementing company procedures. Excellent communication and listening skills. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organisational success.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist / Barmaid
Goals soccer centre
05.2015 - 09.2022
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Served guests spirits, lagers and stouts at bar.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Food and beverage supervisor
Fairmont Banff Springs Hotel
Banff, Canada
09.2022 - 12.2023
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained documents and records to comply with internal policies and external regulations.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Staff nurse
Liverpool Heart and Chest Hospital
10.2019 - 07.2022
- Taking vital signs and using clinical judgement to observe patients for deterioration.
- Competent in skills such as phlebotomy, cannulation and catheter insertion, administering medication via different routes (oral, IV, IM, topical).
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Oversaw, trained and mentored student and junior nursing staff.
Healthcare assistant
Liverpool Heart and Chest Hospital
11.2017 - 10.2019
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Positioned, lifted and transported patients with limited mobility.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
Barmaid
The Richmond Tavern
08.2015 - 05.2016
- Served guests spirits, lagers and stouts at bar, ensuring to verify guest ID prior to serving liquor.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Shift supervisor
Starbucks Coffee Company
11.2013 - 06.2015
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Dealt with customer complaints and rectified product and service issues.
Shift Supervisor/Barista
Starbucks Coffee - The Beatles Story
10.2011 - 11.2013
- Developing knowledge of coffee and training to fulfill the role to the standards of Starbucks
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
Education
Bachelor of Science Honors - Nursing Adult
Edge Hill University
09.2016 - 07.2019
Access To Health Professions -
Knowsley Community College
09.2014 - 07.2016
Advanced level 3 apprenticeship in management, in the business skills sector -
Remit Training
Skills
- Customer Service
- Refund and exchange processing
- POS Systems
- Leadership
- Training and Development
- Team supervision
Timeline
Food and beverage supervisor
Fairmont Banff Springs Hotel
09.2022 - 12.2023
Staff nurse
Liverpool Heart and Chest Hospital
10.2019 - 07.2022
Healthcare assistant
Liverpool Heart and Chest Hospital
11.2017 - 10.2019
Bachelor of Science Honors - Nursing Adult
Edge Hill University
09.2016 - 07.2019
Barmaid
The Richmond Tavern
08.2015 - 05.2016
Receptionist / Barmaid
Goals soccer centre
05.2015 - 09.2022
Access To Health Professions -
Knowsley Community College
09.2014 - 07.2016
Shift supervisor
Starbucks Coffee Company
11.2013 - 06.2015
Shift Supervisor/Barista
Starbucks Coffee - The Beatles Story
10.2011 - 11.2013
Advanced level 3 apprenticeship in management, in the business skills sector -
Remit Training
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