Andrea Elderton
Northampton,UK
Summary
Detail-oriented professional with expertise in purchase ledger, invoice processing and administration, complemented by proficiency in Xero, X3. SIMS and Microsoft Office. Demonstrates strong organisational skills and administrative efficiency, ensuring data entry accuracy and effective credit control. Skilled in VAT and CIS returns, with a solid foundation in front office operations and HR transactions. Adept at providing secretarial support and delivering exceptional customer service through tactful communication and phone etiquette.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Bookkeeper
The Storybook Play Café
Daventry, Northamptonshire
2026.02 - 2026.04
- Updated records in Xero to keep account totals correct and current.
- Input sales, purchase and cash transactions.
- Support financial record-keeping for efficient operations.
- Maintained accurate books for clear financial visibility.
- Handled bank and balance sheet reconciliations to maintain accurate, up-to-date accounts.
- Resolved discrepancies to balance books and maintain correct accounting records.
- Collected and processed payments.
- Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
Small Business Owner
Care by Andrea
Northampton, Northamptonshire
2020.01 - 2026.04
- Established and operated personalised care service for senior clients, prioritising their comfort and well-being.
- Oversaw range of services from personal care to administrative support, adapting to clients' evolving needs.
- Supported medication management, meal preparation, and transportation arrangements for appointments to encourage independence and well-being.
- Cultivated enduring relationships with clients and their families, fostering trust and collaboration throughout care journeys.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted with mobility issues enabling easier movement around the home.
- Assured safety measures were met to prevent falls or accidents.
- Actively listened to client concerns thus creating a comforting environment.
Company Secretary
Ascott Builders Ltd
Northampton, Northamptonshire
2002.12 - 2026.04
- Executed administrative and financial tasks with attention to detail.
- Filed tax returns accurately and on time for avoidance of penalties.
- Filed CIS returns on a monthly basis and on time for avoidance of penalties.
- Ensured compliance with regulatory requirements through timely statutory filings.
- Prepared financial records for accountant reviews in a timely manner.
- Ordered office supplies from reliable and cost-effective vendors to meet needs.
- Maintained accurate filing systems for effective information preservation.
- Located records efficiently to support ad-hoc queries.
- Formatted correspondence and documents to office standards while correcting errors in colleagues' work.
- Managed basic clerical duties to allow staff to concentrate on critical tasks.
Support Worker
Home Instead
Northampton, Northamptonshire
2019.08 - 2020.01
- Assisted in delivering personalised care to seniors within homes while ensuring adherence to individual care plans.
- Fostered relationships with clients through companionship and support to improve overall quality of life.
- Supported medication management, meal preparation, and transportation arrangements for appointments to encourage independence and wellbeing.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted with mobility issues enabling easier movement around the home.
- Assured safety measures were met to prevent falls or accidents.
- Actively listened to client concerns thus creating a comforting environment.
- Participated in regular team meetings, enhancing quality of care provided.
Accounts Assistant
Specialist Fleet Services, Paragon Bank
Northampton, Northamptonshire
2019.03 - 2019.08
- Assisted in managing full accounts cycle at Specialist Fleet Services.
- Served as first point of contact for customers and suppliers.
- Handled purchase and sales ledger entries.
- Supported credit control processes.
- Conducted statement reconciliations.
- Resolved customer and supplier invoice queries.
- Coordinated with various departments regarding invoicing matters, resolved queries efficiently.
- Monitored account activity, detected discrepancies promptly.
- Followed documentation procedures to maintain robust recordkeeping system.
- Used correct classifications and coding for accounting transactions.
Business Support Officer
Action for Children
Northampton, Northamptonshire
2018.04 - 2019.02
- Facilitated weekend and school holiday clubs for disabled children in Northamptonshire.
- Processed purchase orders, goods receipt notes, and purchase invoices.
- Communicated with parents regarding various topics.
- Drafted rotas for staff to ensure adequate cover.
- Inputted staff's additional hours for payroll.
- Managed income and expenditure from groups and handled banking.
- Recorded minutes and distributed them.
- Entered data for contract monitoring.
- Organised venues for group activities.
- Coordinated day trips and transport for groups.
- Scheduled outside entertainment companies for groups.
Balloon Decorator
Bubblicious Balloons & Party
Northampton, Northamptonshire
2015.05 - 2018.08
- Operated balloon decorating company, Bubblicious Balloons and Party.
- Created balloon decorations for events such as weddings, birthdays, and christenings.
- Designed and installed corporate balloon décor for businesses.
- Managed initial customer contacts and handled purchasing, marketing, sales, logistics, and administration.
- Attended networking events to build professional relationships.
- Kept up-to-date knowledge of latest trends in interior design making recommendations that suited each individual project.
- Offered advice on colour schemes and styles to enhance overall design vision of clients.
- Collaborated with other tradespeople on larger projects, contributing to successful completions.
- Adhered to project timelines, ensuring efficient completion of tasks without compromising quality.
- Managed stock levels of materials ensuring availability when needed for projects.
- Provided excellent customer service, addressing any concerns or queries promptly and professionally.
- Achieved client satisfaction with meticulous attention to detail.
Receptionist
AB Mauri
Northampton, Northamptonshire
2017.01 - 2018.02
- Welcomed visitors to site and ensured proper sign-in procedures were followed.
- Maintained accurate logs of visitor entries for security purposes.
- Conducted site inductions for all incoming visitors.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Managed incoming switchboard calls as first point of contact.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Assisted in booking accommodation and flights for international and domestic staff.
- Helped source and arrange training requirements for the company.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Oversaw weekly health and safety orders and fortnightly stationery requests.
- Monitored CCTV system and issued electronic keys to staff and contractors.
- Produced monthly newsletters to keep staff informed.
- Performed general administration tasks including photocopying and managing post.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained an organised reception area for a professional business environment.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
HR Transactions Officer
LGSS
Northampton, Northamptonshire
2016.07 - 2017.01
- Assisted with general administration tasks.
- Responded to queries from staff and line managers.
- Processed HR transactions for new starters, employee changes, and leavers.
- Addressed salary queries effectively.
- Administered DBS applications in compliance with policies.
- Utilised SharePoint, Oracle, Landesk, East Recruitment, Excel, and Word for daily tasks.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
- Successfully delivered on tasks within tight deadlines.
Accounts Assistant
FFP Packaging Solutions Ltd
Northampton, Northamptonshire
2013.03 - 2016.07
- Oversaw purchase ledger management for 200 suppliers, enhancing financial accuracy.
- Streamlined invoice processing by handling approximately 80 invoices daily, contributing to timely financial closing.
- Leveraged X3, Excel, Outlook, Word, and Explorer to optimise workflows.
- Resolved queries through proactive communication via telephone and written correspondence.
- Assisted senior accountant for audit preparation.
- Facilitated strong communication with colleagues, customers, and suppliers to support operations.
- Managed competing priorities effectively during colleague absences, ensuring continuity of service.
- Demonstrated exceptional attention to detail in all financial documentation.
- Managed client accounts to ensure timely payments.
- Assisted in monthly closings, ensured timely completion of tasks.
- Uploaded invoices using X3 after verifying data.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Used correct classifications and coding for accounting transactions.
- Followed documentation procedures to maintain robust record keeping system.
- Met deadlines by managing workload independently.
Customer Service Assistant
Argos Plc
Northampton, Northamptonshire
2011.10 - 2012.01
- Assisted customers with inquiries and purchases during busy Christmas period.
- Provided support to team members to ensure smooth operations.
- Maintained accuracy in handling cash and processing customer orders.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Built positive customer rapport through friendly, professional communication.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
Administration Assistant
The Duston School
Northampton, Northamptonshire
2008.09 - 2011.07
- Served as first point of contact for visitors at school.
- Provided support to students as a student services staff member.
- Assisted in scheduling meetings with outside agencies for student reviews.
- Monitored exam procedures as an exam invigilator.
- Updated student progress and exam results in SIMS as a data assistant.
- Distributed correspondence for efficient dissemination of information across departments.
- Handled sensitive information, maintained confidentiality at all times.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Supported staff with administrative needs for photocopying, faxing and filing.
- #
Stay at Home Mum
Northampton
1998.01 - 2008.09
- I took this time out of the workplace to care for my 3 children.
Nursing/Healthcare Assistant
Princess Marina and St Crispin's Hospital
Northampton, Northamptonshire
1991.02 - 1998.01
- Supported individuals suffering from dementia with daily activities such as eating, bathing and dressing for an enhanced quality of life whilst in hospital.
- Contributed to care of patients with acute mental illness on Pendered South Ward.
- Developed skills in teamwork, communication, alertness, listening, patience, compassion, and sensitivity.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Worked closely with nurses to maintain high levels of communication.
- Safely and securely transported patients using hoists and wheelchairs.
- Actively developed professional healthcare competencies through regular training.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
Education
Bookkeeping (Diploma) - Bookkeeping
Pitman Training
Milton Keynes 2012.01 - 2012.05
GCSE's - English Literature, English Language, History, Mathematics, Business Studies
Duston Upper School
Northampton 1987.09 - 1991.02
Level II (ILEX Legal Secretaries' Certificate) - Legal Secretary
Northampton College
Northampton 1999.09 - 2000.08
Skills
- Bookkeeping
- Xero
- HR transactions
- Customer service
- Communication skills
- Data entry accuracy
- Organisational skills
- Administrative efficiency
Certification
- Care Certificate
- Bookkeeping Diploma
- ILEX Legal Secretaries' Certificate
References
- The Manager, 01604 211190, Home Instead, 4 Scirocco Close, Northampton, NN3 6AP, Moulton Park Office Village
- Sharon, Horsley, Mrs, 07872 178414, Daughter of one of my Care by Andrea clients, 4 Brown's Close, Moulton, Northampton, NN3 7AQ
- Paul, Westley, Mr, 07899 732780, Son-in-Law of one of my Care by Andrea clients, 21 Corran Close, Harlestone Road, Northampton, NN5 7AL
Affiliations
- Horse Racing
- Ghost Hunting
- Volunteering in local community
- Dog Walking
- Family
- Candle Making
- Home Renovations
References
References available upon request.
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Diploma of Higher Education
- Industry: Accounting, Administrative Assistance, Community & Social Service, Construction, Customer Service, Education & Instruction, Healthcare, Human Resources, Management, Marketing, Other, Personal Care & Home Health, Retail
- Total years of experience: 30
Timeline
Bookkeeper
The Storybook Play Café
2026.02 - 2026.04
Small Business Owner
Care by Andrea
2020.01 - 2026.04
Support Worker
Home Instead
2019.08 - 2020.01
Accounts Assistant
Specialist Fleet Services, Paragon Bank
2019.03 - 2019.08
Business Support Officer
Action for Children
2018.04 - 2019.02
Receptionist
AB Mauri
2017.01 - 2018.02
HR Transactions Officer
LGSS
2016.07 - 2017.01
Balloon Decorator
Bubblicious Balloons & Party
2015.05 - 2018.08
Accounts Assistant
FFP Packaging Solutions Ltd
2013.03 - 2016.07
Bookkeeping (Diploma) - Bookkeeping
Pitman Training
2012.01 - 2012.05
Customer Service Assistant
Argos Plc
2011.10 - 2012.01
Administration Assistant
The Duston School
2008.09 - 2011.07
Company Secretary
Ascott Builders Ltd
2002.12 - 2026.04
Level II (ILEX Legal Secretaries' Certificate) - Legal Secretary
Northampton College
1999.09 - 2000.08
Stay at Home Mum
Northampton
1998.01 - 2008.09
Nursing/Healthcare Assistant
Princess Marina and St Crispin's Hospital
1991.02 - 1998.01
GCSE's - English Literature, English Language, History, Mathematics, Business Studies
Duston Upper School
1987.09 - 1991.02