Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

andrea dimitriou

Birmingham,England

Summary

Hospitality Team Member delivering exceptional customer service and fostering positive guest experiences. Resolves complaints effectively, transforming challenges into opportunities for satisfaction. Maintains high cleanliness and hygiene standards, ensuring safety and comfort for all patrons. Motivated professional with a strong foundation in customer-facing roles. Demonstrates initiative and effective communication, contributing to team success and guest satisfaction. Eager to bring a positive attitude and dedication to future opportunities. Empathetic and reliable with natural ability to connect with people. Possess strong communication and problem-solving skills, ensuring guest satisfaction and smooth operations. Proven track record of working effectively in team environments, always ready to support colleagues and contribute to positive atmosphere. Adaptable and quick to learn, with commitment to providing exceptional service. Experienced in delivering exceptional customer service in fast-paced hospitality settings. Skilled at managing guest relations, handling queries, and ensuring welcoming atmosphere. Capable of working cohesively with team members to achieve seamless operations.

Overview

4
4
years of professional experience

Work History

Hospitality Team Member

swan fish bar
birmingham
01.2022 - Current
  • Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
  • Cultivated positive work environment, promoting teamwork and effective communication among staff.
  • Resolved customer complaints professionally, transforming negative experiences into positive resolutions.
  • Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
  • Provided exceptional service through adaptability, initiative, and effective communication with diverse clientele.
  • Took orders and made suggestions to guests' tastes and preferences.
  • Participated in health and safety training, applying knowledge to maintain a safe environment for guests and staff.

Education

SVQ Level 2 - business

Solihull College
Solihull
01-2025

NVQ Level 2 - science

Solihull College and University Centre
Solihull
01-2024

AUTO MOTIVE COURSE

City of Wolverhampton College
Wolverhampton

Skills

  • Customer service
  • Food hygiene
  • Payment processing
  • Team collaboration
  • Complaint resolution
  • Health and safety
  • Time management
  • Inventory control
  • Quality assurance
  • Staff training
  • Effective listening
  • Adaptable communication
  • Positive demeanor
  • Initiative taking
  • Conflict management
  • Friendly demeanour
  • Communication excellence
  • Multitasking
  • Health and Safety regulations
  • Team coordination
  • Guest services
  • Complaint handling
  • Stress resilience
  • Front-of-house operations

Languages

English
Advanced
C1
Greek
Elementary
A2

Timeline

Hospitality Team Member

swan fish bar
01.2022 - Current

SVQ Level 2 - business

Solihull College

NVQ Level 2 - science

Solihull College and University Centre

AUTO MOTIVE COURSE

City of Wolverhampton College
andrea dimitriou