Andrea D'Aloè
Sevenoaks,Kent
Summary
Customer-oriented General Manager with 5 years of progressive leadership experience. Adaptive and deadline-oriented with capacity to execute multiple projects in high-stress environments. Meticulous leader with strong strategic-planning and people-management skills.
Holds extensive knowledge of supply chain industry operations and office management.
Skilled trainer and budget manager, shares Microsoft Office knowledge.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
General Manager
Chipotle Mexican Grill
London, City of London
03.2021 - Current
- Recruited top-performing candidates to build staff retention and team performance.
- Recognize and develop future leaders;
- Train every employee effectively by creating a sustainable training system;
- Schedule the team appropriately by creating thoughtful and accurate sales projections and providing enough people to deliver an outstanding service;
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Created and led successful business culture focused on performance.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Achieve annual sales & cash flow plan by communicating restaurant KPIs with managers and crew and attain food and labour targets while controlling expenses.
Apprentice General Manager
Chipotle Mexican Grill
London, City of London
05.2019 - 03.2021
- Organising recruitment, training and supervising development of team members and managers
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Responsible for maintaining all restaurant policies, food quality procedures and high levels of customer service at all times;
- Analysing business performance and peak periods in order to maintain adequate staffing levels and budget;
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Inventory and stock control. Constant relation with suppliers;
- Daily food and labour management consistent with the business need;
- Monitored operations to assess and highlight results.
- Prepared and reviewed procedural documents for daily operations.
Service Manager
Chipotle Mexican Grill
London, City of London
02.2018 - 05.2019
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Delivering great customer service and an enjoyable experience for both customers and team members;
- Accountability for opening and closing the restaurant safely and timely;
- Devised and implemented improvements to service procedures, improving customer satisfaction scores.
- Prepared rotas and assigned workloads to achieve service targets.
- Analysed customer feedback and trends to drive process improvements.
- Displayed ethical behaviour in line with code of conduct to set positive example for employees.
- Oversaw online marketing campaigns and evaluations.
- Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve goals.
Kitchen Manager
Chipotle Mexican Grill
London, City of London
10.2016 - 02.2018
- Responsible for ensuring the confident preparation and serving of safe, delicious food;
- Coached and mentored new team members to build high-performing team for optimum productivity.
- Effective management of food, drink, paper, janitorial and other controllable costs;
- Inventory counts, stock control and supply chain flow control;
- Weekly projected goods supply budget;
- Controlling and monitoring purchasing and supplier contracts;
- Procured equipment and consumables to deliver on team goals.
- Optimised processes by reviewing systems and exploring automated solutions.
- Monitored operational progress against budgets for cost-effective service provision and achieve monthly COS % goal;
- Maintain high hygiene standards for food preparation and follow Health and Safety requirements for employee and customer safety.
Crew member
Chipotle Mexican Grill
London, City of London
04.2015 - 10.2016
- Prepare and serve safe and delicious food by following brand recipes;
- Maintained clean and sanitary food preparation areas and equipment.
- Keep our food and guests safe by following procedures;
- Keep the restaurant clean and organised maximising its cleanliness and accessibility.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Acted as team player by helping colleagues finish their tasks.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Operated cash register to take payments and process orders.
- Provide an excellent guest experience by following the rules of Hospitality fundamentals.
Sales representative
Cesaro MAC Import
Venice, Italy
02.2014 - 01.2015
- Maintaining and negotiating foreign contracts by sourcing supplies and services;
- Increasing client portfolio;
- Maintaining relationships with clients and suppliers;
- Analysing and compiling data from various sources used for financial and compliance management reports;
- Preparing proposals, submitting tenders, creating presentations working on layouts and graphics;
- Organising and running promotional events;
- Working alongside the marketing team, implementing the business plan and finding new markets worldwide.
Visual merchandiser
Target Italia Srl
Milan, Italy
01.2013 - 02.2014
- Creating eye-catching layouts for software products and ink cartridges in over 20 PC megastores in the North-East Italy, deciding how to use space and lighting creatively;
- Preparing design plans together with the visual merchandising manager and the client;
- Checking stock and planning orders with store manager;
- Replenished display inventory, restructuring based on available stock and layouts plan.
- Maintaining constant relationship with store managers to ensure stock up-to-date and to keep high visual standards.
- Presented solutions for inefficiencies in store layout and range presentation.
- Optimised product and display locations to generate maximum visual impact.
- Reviewed product performance on periodic basis to refine marketing and merchandising strategies.
Map Designer
2GIS Italia Spa
Padova, Italy
06.2011 - 01.2013
- Helping developing the Italian branch start-up, creating and drawing maps, using GIS software and raster images;
- Improving database of potential clients;
- Developing procedures and guidelines for the business to operate effectively in the Italian market;
- Managing a team of 12 people, instructing them on their daily work-loads and goals;
- Weekly meetings with the Senior Designer to set deadlines and discuss reports from my team.
Graphic & Product manager
Koolto.com
03.2010 - 05.2011
- Working alongside the CEO/Art Director developing new designs;
- Overseeing production by managing incoming orders, checking stocks, preparing graphics and following the process until shipping, always ensuring high standards are maintained;
- Improving the e-commerce website, constantly updating with news and all new features;
- Part of the team working on marketing and communication strategies;
- Working on local advertising;
- Implementing a change of t-shirt supplier, reducing costs by 15% and improving quality;
- International customer service;
- Typing all necessary documents and correspondence as required;
- Gained experience using Adobe Photoshop, Illustrator and InDesign.
Education
Economic and Business Plan
University of Economics and Business Plan
ItalyA-Levels - Math, English, Science, Computing
High School "A. Cornaro"
Italy 09.1994 - 06.2000
Skills
- Consistently meet goals
- Relationship building
- Customer service-oriented
- Inventory control
- Operations management
- Organised and efficient
- Leadership and team building
- Microsoft Office
Languages
Italian
Native
English
Fluent
Spanish
Intermediate
Timeline
General Manager
Chipotle Mexican Grill
03.2021 - Current
Apprentice General Manager
Chipotle Mexican Grill
05.2019 - 03.2021
Service Manager
Chipotle Mexican Grill
02.2018 - 05.2019
Kitchen Manager
Chipotle Mexican Grill
10.2016 - 02.2018
Crew member
Chipotle Mexican Grill
04.2015 - 10.2016
Sales representative
Cesaro MAC Import
02.2014 - 01.2015
Visual merchandiser
Target Italia Srl
01.2013 - 02.2014
Map Designer
2GIS Italia Spa
06.2011 - 01.2013
Graphic & Product manager
Koolto.com
03.2010 - 05.2011
A-Levels - Math, English, Science, Computing
High School "A. Cornaro"
09.1994 - 06.2000
Economic and Business Plan
University of Economics and Business Plan
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