ANDREA CIFUENTES QUINTANILLA
Senior Solution Engineer
Dublin
Summary
Offering strong analytical and problem-solving abilities, combined with solid foundation in coding and systems integration. Brings quick learning aptitude and adaptability to pick up new technologies and methodologies in solutions engineering field. Ready to use and develop these skills in my future role.
Experienced with developing and deploying customized technological solutions. Utilizes innovative problem-solving techniques to address client challenges. Track record of strong collaboration and effective communication skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Senior Solution Engineer Iberia
Salesforce
01.2023 - Current
- As a Senior Solution Engineer at Salesforce, I work closely with the sales team to provide technical expertise and demonstrate the value of Salesforce solutions to potential clients
- Leading technical presentations and product demonstrations to showcase the capabilities of Salesforce products
- Building and delivering tailored product demonstrations to address specific customer needs
- Developing and maintaining strong relationships with customers and partners to ensure successful solution implementation
- Continuously improving my technical and product knowledge to effectively support the sales process
- Achievements: Finalist TOP SE South FY25 Q1
- Optimized existing software solutions through regular updates, bug fixes, and feature enhancements for better overall functionality.
- Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
- Collaborated with key stakeholders across various departments to promote a culture of innovation within the organization, leading to the successful adoption of new tools and technologies.
Solution Engineer Iberia
Salesforce
01.2023 - 01.2024
- Achievements: TOP SE FY24 Q3 ESMB South, TOP SE FY 24 Q3 South, TOP Extra Mille FY 24 Q2 EMEA
Solution Engineer Italy
Salesforce
01.2022 - 01.2023
Salesforce Functional Consultant
Deloitte
11.2018 - 11.2021
- Company Overview: A multinational professional services network
- Collaborated with stakeholders of B2B/B2C businesses, to enhance and achieve their business objectives using KPI to evaluate success at reaching targets, guiding them to more adjustable Salesforce Solution decisions, together with a deep focus on the UI design
- Being a functional and technical team member, running Implementations of the more effective Salesforce Cloud solution defined according to the business requirements identified with the used critical thinking to break down problems, evaluate solutions, and make decisions during brainstorming and workshops following an Agile methodology
- Ending with 'End-User' and 'System Administrator' training, divided into various sessions getting users oriented on how to make their days more successful and productive while they are getting familiar with the platform
- A multinational professional services network
Business Operations & Salesforce Business Analyst EMEA
Norwegian Cruise Line
09.2016 - 11.2018
- Company Overview: A global cruise line company
- Integral role within the business, liaising with departments across the global network, supporting a number of departments, in order to secure business processes requirements, systems analysis, and Sales process to reach quality assurance
- Supporting a 'case management' integration and the migration to Salesforce for the following EMEA teams; Customer Service - Call Center/Help Desk/Guest Relations/Land & Air teams End-User Salesforce trainer EMEA
- A global cruise line company
CX Specialist
Norwegian Cruise Line
02.2016 - 08.2016
- Company Overview: A global cruise line company
- A global cruise line company
Front Desk Manager
Blue Sea Hotels
06.2013 - 01.2016
MICE & Marketing Executive
Foxa
01.2011 - 06.2013
Education
Advanced Professional Diploma - Computing
NCC Education
09.2019 - 10.2021
Tourism and Travel Services Management - undefined
Universidad Europea Miguel de Cervantes
09.2008 - 09.2011
Tourism and Travel Services Management - undefined
Università di Pisa
09.2009 - 09.2010
Bachelor of Business Administration - Tourism and Travel Services Management
Skills
Cross-Functional Project Coordination
Certification
Design Thinking Facilitator, Design Thinkers Academy, 05/01/24, 05/01/24
Philanthropy
- Salesforce NPSP Project Implementation Driver, Fútbol Más, 02/01/22, 08/01/22, Pro-Bono project where I got the opportunity to implement NPSP for 'Fútbol Más' a non profit organization dedicated to the support of children around South America & Africa.
- Community Projects, Uganda Lodge, 02/01/23, 02/01/24
Timeline
Senior Solution Engineer Iberia
Salesforce
01.2023 - Current
Solution Engineer Iberia
Salesforce
01.2023 - 01.2024
Solution Engineer Italy
Salesforce
01.2022 - 01.2023
Advanced Professional Diploma - Computing
NCC Education
09.2019 - 10.2021
Salesforce Functional Consultant
Deloitte
11.2018 - 11.2021
Business Operations & Salesforce Business Analyst EMEA
Norwegian Cruise Line
09.2016 - 11.2018
CX Specialist
Norwegian Cruise Line
02.2016 - 08.2016
Front Desk Manager
Blue Sea Hotels
06.2013 - 01.2016
MICE & Marketing Executive
Foxa
01.2011 - 06.2013
Tourism and Travel Services Management - undefined
Università di Pisa
09.2009 - 09.2010
Tourism and Travel Services Management - undefined
Universidad Europea Miguel de Cervantes
09.2008 - 09.2011
Bachelor of Business Administration - Tourism and Travel Services Management
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