Andrea Balsamo

Dedicated and experienced professional with a strong passion for the luxury industry. Ambitious and focused, with a commitment to continuous growth and learning. Demonstrated ability to thoroughly assess team performance, setting realistic goals and expectations to effectively guide the team to success. Passionate about creating unforgettable experiences with a keen eye for detail. I prioritize my team's happiness and success every day.

• As Marriott Bonvoy Lead Connector, guided W London to rank among the EMEA top 10 performers in Q4 2023 and Q2 2024. Directed hotel-wide projects in collaboration with the Executive Committee, achieving a total hotel approach that earned recognition as one of the most active and successful Bonvoy Committees in the UK. Led my team and the property to achieve the hotel's highest enrolment performance to date.
• Implemented effective strategies that resulted in the best DGE performance to date, with 96.1% of chats responded to within goal time and an average response time of 1.4 minutes.
• Guided the team to generate £328K in upselling in 2023 and £151K in 2024 to date.
• Recognized as Talent of the Year in 2023 for exceptional teamwork, building strong relationships, and fostering cross-departmental collaboration towards shared goals.