Andrea Antonioli
Guildford,Surrey
Summary
Commercially driven hospitality leader with over 15 years' experience and more than nine years as General Manager within Five Guys. Proven track record of delivering exceptional financial performance, building high-performing teams and driving operational excellence in fast-paced, high-volume environments. Trusted by senior leadership to support district-wide operations, oversee multiple restaurants and lead strategic initiatives beyond my own business. Experienced in opening new restaurants, mentoring future leaders, driving cultural engagement and deputising for the Operations Manager.
Overview
9
9
years of professional experience
Work history
General Manager
Five Guys
Guildford, Surrey
2017.03 - 2026.07
- Delivered annual profits exceeding £1 million through commercial leadership and operational efficiencies.
- Accountable for sales, profit, labour, food cost, guest satisfaction and operational KPIs.
- Facilitated opening of 7 new Five Guys restaurants, including 2 in London and 5 across England, contributing to regional growth.
- Led a district of 6 restaurants with over 340 team members, supporting General Managers to improve engagement and results.
- Managed forecasting, budgeting, labour planning, stock control and financial reporting.
- Provided operational support across 7 restaurants within my district, ensuring consistent standards and performance.
- Recruited and coached high-performing management and restaurant teams, fostering talent development and operational excellence.
- Mentored and developed 2 General Managers, 3 Assistant Managers and 6 Shift Managers through structured coaching and succession planning.
- Developed and led District Culture Project, enhancing employee engagement and collaboration across multiple restaurants.
- Maintained exceptional standards of food quality, cleanliness, health & safety and brand compliance.
- Worked closely with Head Office and Operations Managers to implement company initiatives and drive continuous improvement.
- Acted as deputy to the Operations Manager, leading district operations during annual leave and other absences.
Sommelier
Amici del Vino Wine Bar
- Curated wine selections enhancing menu pairings for optimal dining experience
- Assisted diners in selecting menu items and accommodating special requests for personalised service
- Managed guest orders to ensure timely delivery and satisfaction
- Prepared and presented high-quality dishes in professional kitchens
Education
Graduate Sommelier -
AIS Associazione Italiana Sommelier
Operational Management Level 5 -
BIIAB Level 2 Award - Personal Licence Holders
Hospitality Management, Finance & Business
Skills
- Guest Experience
- Sales Growth
- KPI & Commercial Performance
- Budgeting & Cost Control
- Multi-site Operations
- Operational Excellence
- Health & Safety
- Food Safety
- Continuous Improvement
- Leadership & People Development
- Coaching & Mentoring
- Recruitment & Succession Planning
Timeline
General Manager
Five Guys
2017.03 - 2026.07
Hospitality Management, Finance & Business
BIIAB Level 2 Award - Personal Licence Holders
Sommelier
Amici del Vino Wine Bar
Graduate Sommelier -
AIS Associazione Italiana Sommelier