Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

ANDREA ANDRUCHOVA

Kingston upon Hull,East Riding of Yorkshire

Summary

Competent professional with expertise in Customs Brokerage, Import/Export & Supply Chain. Analytical problem-solver with skills in communication and critical thinking. Partners professionally with customers, vendors and government regulators to deliver shipments to destinations.

Overview

19
19
years of professional experience
1
1
Certification

Work history

SENIOR CUSTOMS BROKER

DB Schenker Ltd (DSV Ltd)
Remote
01.2022 - 06.2025
  • Completing import & export customs declarations for key account customers / direct freight (Customaite, CDS, GVMS, Destin8)
  • Resolving shipment delays swiftly by liaising effectively with various stakeholders including HMRC, Border Force, carriers and freight forwarders.
  • Standing in for TL - Planning workloads and delegating tasks; Monitor team KPI and report on metrics. Internal projects.

CUSTOMS BROKER

DB Schenker Ltd
Remote
03.2021 - 01.2022
  • Completing import customs declarations in a timely manner; using HMRC using in-house system (ASM Sequoia, CDS). Follow up declarations until customs clearance is obtained.
  • Ensure full compliance with HMRC requirements and other relevant bodies. Act as a point of contact for customs clearance issues.
  • Assist Accounts Department with duty and VAT payment queries; post clearance amendments.

RENEWALS SPECIALIST

ScanSource UK Ltd
04.2011 - 03.2021
  • Responsible for managing designated country/territory support contract renewals. (DACH, Benelux, Eastern Europe)
  • Ensuring that renewal notification is sent, and an accurately priced quote prepared for every customer.
  • Negotiating and managing customer objections and expectations and confidently articulating and selling the value of support contracts to customers.
  • Daily processing of customer purchase orders, working with SAP ERP system.

QUALITY / H&S ADMINISTRATOR

P&O Ferrymasters Ltd
Hull
03.2008 - 03.2011
  • Managing and updating Approved Suppliers database and files. Ensuring that all relevant details are accurate and up to date.
  • Purchasing Personal Protective Equipment and load securing material for staff based on customer sites. Dealing with related invoice queries.
  • Assisting the HS & Quality Manager - preparing reports, presentations, arranging web conferences. Translations of internal documents

FLOW MANAGEMENT ADVISOR

Npower Direct Ltd
Hull
02.2007 - 03.2008
  • Analyzing daily reports of Data Flows. Updating customer accounts accordingly. Identifying and resolving problems with customer accounts.
  • Dealing with queries. Liaising with other departments and third-party organizations in order to resolve queries in a timely manner.
  • Booking meter reading visits and meter inspections. Providing customer service back office

BRANCH ADMINISTRATOR

Staffline Recruitment Plc
Hull
11.2006 - 02.2007
  • First point of contact for all temporary staff, dealing with any queries. Processing documents for work permits, dealing with holiday requests, pay related queries.
  • Processing weekly payroll for temporary staff accurately. Resolving customer invoice queries.
  • Reception duties - answering calls, dealing with post.

Education

Master's Degree - International Business

University of Economics
Bratislava

Skills

  • Import / Export
  • Advanced Customs Compliance
  • Incoterms
  • Project Management
  • SAP (ERP)
  • Contract Negotiation
  • Attention to Detail
  • Excel Advanced

Languages

Slovak
Native
German
Proficient (C2)

Certification

Level 4 Certificate in Advanced Customs Compliance (UK)

Timeline

SENIOR CUSTOMS BROKER

DB Schenker Ltd (DSV Ltd)
01.2022 - 06.2025

CUSTOMS BROKER

DB Schenker Ltd
03.2021 - 01.2022

RENEWALS SPECIALIST

ScanSource UK Ltd
04.2011 - 03.2021

QUALITY / H&S ADMINISTRATOR

P&O Ferrymasters Ltd
03.2008 - 03.2011

FLOW MANAGEMENT ADVISOR

Npower Direct Ltd
02.2007 - 03.2008

BRANCH ADMINISTRATOR

Staffline Recruitment Plc
11.2006 - 02.2007

Master's Degree - International Business

University of Economics

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ANDREA ANDRUCHOVA