Andre Taylor

• Sole UK-based IT support, managing 50+ users across two sites and remote based, plus support for Netherlands, Germany, and Romania offices.
• Responsible for hardware, network & security, printers, Office 365 administration, and business applications.
• Provide 1st and 2nd line support via ServiceNow, phone, and email.
• Manage user accounts, access policies, and hardware/software procurement.
• Use system monitoring tools collaboratively with the EU IT team.
• Managed projects such as:

- hardware refresh: Planned and delivered the replacement of 40+ end-user devices, ensuring minimal business disruption;

- Mobile Provider Switch: Managed the migration to a new mobile phone provider, including SIM/device rollout and user support

- Printer Replacement: Sourced and implemented a new production printer via a third-party supplier to align with operational needs

- Broadband Provider Switch: Managing the transition to a new broadband provider for a new UK site, including supplier evaluations and stakeholder communication.

- CCTV System Implementation: Managing procurement and planning of a new CCTV system with local suppliers, ensuring compliance with company security standards.

• Site Consolidation Support: Supporting the consolidation of four UK sites into one, providing IT infrastructure planning and on-site support.

• Provided 1st/2nd line support to PIB Group across 40+ UK locations.
• Resolved password resets, printing issues, hardware/software updates, and O365 issues.
• Maintained high SLA and customer satisfaction while updating knowledge bases.

• Supported multiple schools with on-prem and Office 365 environments.
• Delivered remote support using SCCM and executed Win10 upgrades to mitigate security vulnerabilities.
• Assisted with hardware procurement and infrastructure monitoring using WhatsUp Gold.
• Exposure to PowerShell for executing scripts.

• Provided IT support to staff across Nottingham, York, and remote users.
• Managed Azure cloud infrastructure and RDP environments, monitoring VMs and performing proactive maintenance.
• Conducted laptop builds, user setups, AD/Azure AD administration, and participated in CRM migration projects.
• Generated Power BI reports for senior management on service desk performance.

• Delivered first-line support for vehicle tracking systems and data investigations.
• Supported enterprise clients (JCB, MAN, Asda, Kellogg's) within ITIL frameworks.