Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANDRE MEDEIROS

London

Summary

Dedicated professional with a strong foundation in customer service excellence and collaborative team dynamics. Demonstrates exceptional attention to detail and resilience in problem-solving, with proficiency in EPOS systems and KPI management. Skilled in spreadsheet utilisation, event planning and management, recording, and pedagogical adaptability. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.

Overview

20
20
years of professional experience
6
6
years of post-secondary education

Work History

Guitar teacher & Consultant

Guitar Tools Music Services
03.2005 - 03.2025
  • Focused in music education, teaching students from beginner to advanced levels, ensuring they progressed with new skills and concepts tailored to their age, experience, and ability.
  • Led a team of music teachers, overseeing various aspects of the business, including marketing, sales processes, client follow-ups, and payments.
  • In 2022, transitioned to exclusively online guitar lessons and audio services such as sound design, composition, and audio editing, leading to opportunities in composing and editing audio for games and animation projects.


Key Achievements

  • Increased client retention by 30% by offering tailored in-store experiences to test equipment and new technologies, fostering strong partnerships with local music stores.
  • Maintained long-term relationships with students, with some having studied for over 10 years.
  • Helped a music school remain operational during the pandemic by training teachers and managers on how to offer online lessons and events, keeping students engaged and motivated.

Head Teacher

School of Rock
06.2022 - 12.2022
  • Set up the stage and checked equipment for live events, engaging with prospects and customers, handling objections, closing sales, and coordinating with the front-desk team to ensure schedules met school deadlines and goals.
  • Supported the team in organising materials, instruments, amps, and leads for each classroom and studio.
  • Provided customer service, made sales, and addressed questions from students and parents.
  • Recorded demo videos and assisted the social media team with content creation.


Key Achievements

  • Trained the front desk team and a select group of teachers, increasing the number of first-free lesson appointments and improving the conversion rate by 3% in the first month.
  • Assisted the social media team in creating and optimising editorial content, boosting social media output from one random post per week to four consistent posts.

Guitar & Band Teacher

School of Rock
03.2020 - 12.2022
  • Invited for my deep expertise in guitar pedagogy and invited to join the expansion of this global franchise.
  • Delivered one-on-one and band practice tuition for students of all levels using the School of Rock method.
  • Assisted the school director in improving the weekly reporting system, while ensuring the team adhered to best practices and effective strategies for music instruction.
  • Led rehearsals and arranged scores, ensuring all students practiced new skills and musical concepts tailored to their age, experience, and ability, preparing them for live performances at local music venues.
  • Wrote weekly reports on lessons and student progress.
  • Managed sales processes by receiving prospects, preparing presentations, addressing client questions, closing sales, and following up with the team.
  • Developed and conducted a summer course focused on Eddie Van Halen's songs, equipment, and techniques.


Key Achievements

  • Achieved the highest sales conversion rate among all teachers.
  • All guitarists approved for the School of Rock House Band in 2022 were my students, and most of them were selected to perform on the School of Rock stage at Rock in Rio Lisboa 2022.

Guitar Teacher

GTR Music Institute
02.2012 - 03.2018
  • Selected to join the esteemed teaching team at this institution, contributing as both a guitar instructor and an educational content writer/reviewer.
  • Collaborated with Marcelo Barbosa (Angra) to develop the school's guitar book and methodology, ensuring a balance between technical rigor and accessibility for students of all levels.
  • Delivered personalised, engaging guitar lessons, adjusting my teaching approach to suit individual learning styles, resulting in significant improvements in student performance and satisfaction.
  • Contributed to teacher training and professional development programs, sharing best practices and strategies for effective music instruction.
  • Recorded and produced institutional videos in collaboration with the marketing team.


Key Achievements

  • Consistently maintained the highest student retention rate among the teaching staff.
  • Played a key role in refining the school's comprehensive curriculum, which spans guitar, bass, drums, vocals, keys, and music theory, working closely with senior educators to keep the material up-to-date.

Volunteer Guitar Teacher

Council Music School
03.2010 - 12.2010
  • Designed and delivered a free guitar course for the community
  • Created a detailed curriculum tailored to the needs of different age groups and skill levels, ensuring that students progressed through structured, engaging lessons
  • Developed teaching materials, assessments, and course structures that fostered student growth at every stage
  • One of my proudest achievements was training other teachers to continue the project beyond my time there
  • I compiled a comprehensive teacher's guidebook, which served as a valuable resource for maintaining the quality and continuity of the programme
  • It was incredibly rewarding to see how this project had a lasting impact on the community, and I was fully committed to ensuring its success and sustainability

Education

Bachelor of Arts - Music Education

Universidade do Estado de Santa Catarina
Brazil
02.2004 - 12.2009

Customer services and sales techniques -

SEBRAE
Brazil
2017 - 2017

Music Business - Business

Kiko Loureiro Academy
2017 - 2018

Skills

  • Customer Service Excellence
  • Collaborative Team Player
  • Attentive to details
  • Resilient Problem Solver
  • EPOS System Proficient
  • KPI Management
  • Spreadsheet Skills
  • Event planning and management
  • Recording experience
  • Pedagogical adaptability

Languages

English
Fluent
Portuguese
Native
Italian
Intermediate

Timeline

Head Teacher

School of Rock
06.2022 - 12.2022

Guitar & Band Teacher

School of Rock
03.2020 - 12.2022

Guitar Teacher

GTR Music Institute
02.2012 - 03.2018

Volunteer Guitar Teacher

Council Music School
03.2010 - 12.2010

Guitar teacher & Consultant

Guitar Tools Music Services
03.2005 - 03.2025

Bachelor of Arts - Music Education

Universidade do Estado de Santa Catarina
02.2004 - 12.2009

Customer services and sales techniques -

SEBRAE
2017 - 2017

Music Business - Business

Kiko Loureiro Academy
2017 - 2018
ANDRE MEDEIROS