Andréa Clarke

• Take ownership of administrating our benefits - e.g. BUPA, gym memberships
• Onboarding employees for UK international roles.
• Offboarding employees at our site
• Pull reports for other departments
• Assist with Payroll by adding benefit values onto the system and sense checking.
• Project Work - Notice Periods, Creating HR Probation Notification, Creating Presentations for HRBP's etc.
• Assisting with auditing - e.g. visas, missing data from employees etc.
• Manage the reference letters - e.g. tenancy, employment, visas
• Amending policies
• Co-Chair of Black ERG Committee

● Scheduling and coordinating interviews for both fee-earners and business support staff.

● Processing invoices.

● Raising contracts.

● Conducting weekly team meetings.

● Diary management.

● Uploading job of the week and new joiners announcements.

● Uploading jobs on LinkedIn and Harbour.

● Check all the details on the HR system to see candidates personal information correspondences with the onboarding system and for payroll.

● Transferring new starters onto Cascade, checking their details and activating them onto the system.

● Organising written assessments and sending out tests to candidates.

● Setting up Welcome Guides and Induction Programmes for new starters.

● Sending and checking health questionnaire forms (Valentine).

● Creating and monitoring all checks on Vero (e.g., RTW, practicing certificate etc.) ensuring it’s completed before the start date.

● Working with agency candidates throughout the recruitment process.

● Fleet Management (updating monthly mileage on company’s vehicles, checking driver’s licenses and car insurance)

● Proofreading policies to ensure there’s no errors or mistakes and checking policies are up to date

● Minute taking (Policy Steering Group, ESG, Smoking Strategy and Health & Safety)

● Data entry

● Project management of creating user friendly SharePoint intranet for all staff members

● Managing the Property & Governance inbox

● Updating cranking machine database monthly for the Finance team

● Adding and removing new starters and leavers on our system

● Help arrange team away days/night stays (putting together itineraries & researching prices etc)

● Research assistant with particular tasks/projects

● Scheduling and coordinating interviews for candidates (sending out confirmation emails, contacting candidates and booking them in for an interview)

● Booking in meeting rooms for the hiring managers

● Send out rejection feedback to candidates (verbally and written)

● Raise contracts for the Recruiter’s

● Experience with all Google Suite’s

● Upload CV’s on the system from agencies

● Sharing new job roles across all social media platforms

● Managing and answering emails on the Recruitment’s main generic inbox for all enquiries

● Managing and carrying out compliance

● Assisting with entry level schemes, including helping facilitate assessment centres in person and virtually

● Supporting the hiring managers with the administration of interview tasks such as sending the tasks and information out to candidates

● Dealing with both the candidate and hiring team queries effectively and efficiently, escalating when required

● Contributing to the talent attraction strategies and meetings led by the Senior Resourcing Managers and Recruiters

● Apart of the Social Media network, Embrace Network, Pride Network, ITV Able Network & Social Committee

● To attend and minute take meetings and ensure a timely distribution of actions and minutes to the meeting chair.

● To ensure any document signing & sealing requirements are undertaken in a timely manner.

● To ensure appropriate scheduling of meetings, providing cover where necessary and attending Board events when required.

● Monitoring the Governance & Compliance inbox and disturbing any emails to the right team members.

● To ensure good communications are maintained with Moat Board members and provide administrative assistance to the Governance & Compliance team as directed by senior staff within the team.

● Carrying out SLT sign-offs by updating and recording the information onto a spreadsheet from Directors and management.

● At Vercity, my responsibilities are checking individual client records to identify areas of missing information, contacting the company via email to request the required data and once this has been provided to check the requested documents are valid (signed & dated).

● I update the client record with an overview of the information request status & mark compliant.

● I use Microsoft Excel to put together the projects, by doing so I retrieve information from our system and put it altogether on the spreadsheet so we are able to build a board report to send it off to the facility management team.

● In my job role, it involves taking general customer enquiries for a training platform we are in charge of and the staff members use in store to learn more about Specsavers and their job roles, this is called iLearn.

● This includes taking a high volume of telephone calls and emails from staff members within the Specsavers community, in order to make their iLearn experience easy and efficient to use. I received over 100 calls and emails per day that we had to clear by the end of the working day.

● Particularly, if something goes wrong like their training hasn't been marked off correctly we look into this further for them and amend it or perhaps their email address needs to be changed on their iLearn account.

● As a Team Leader, my responsibility was to serve, help and give the best customer service to customers, doing promotional evenings of changing tickets over and re-organising the store, work stock & delivery, cash up the tills, pick & pack click & collect orders & print off labels for each of them, lock up the store and following the floor walk, making sure the fire door has no obstructions and ensuring it is locked and unlocked correctly.

● My duty was to look after and set a good example to the other members of staff as well as completing the daily floorwalk checklist and hygiene checklist.

● Originally working at the front of the store.

My responsibilities are working across the tills, self-service & the front desk undertaking returns, training the new staff on tills, click & collect and dealing with customer's enquiries and complaints. They occasionally gave me the responsibility to do promotions on clubcards or promote any promotional products.

● As a confident individual, they decided to move me to another department Decor working with various types of paints, mixing paints, managing stock and setting up displays making sure the store looks immaculate.

● This has expanded my knowledge a lot and I can share my product knowledge with customers and answer most enquiries confidently.

● I currently serve and sell shoes & trainers to customers. I am responsible for selling accessories, such as Jute Bags and Crep Protect Spray. I remarkably hit my target every shift and sold the most Jute Bags and Crep Protects. The managers voted me “employer of the month” for the whole of September. I check over the stands and fill up any shoes needed to be put on display making sure it looks presentable and any deadstock (putting shoes away).

● I am trained in kid's fittings (measuring children's feet).

● This has improved my problem solving skills under pressure and delivered excellent customer service in a busy environment.