Andin Tita

• The project is aimed to upgrade an outdated CRM software to expand its reach and efficiently manage customer inquiries
• This involve implementing a modern CRM solution to attract a wider audience and enhance customer relationship management capabilities
• Conducting stakeholder interviews and requirements gathering sessions to understand the needs and goals of the healthcare website regarding CRM enhancements
• Analysing the current CRM system and identifying areas of improvement, such as customer data management, lead tracking, and customer support
• Collaborating with cross-functional teams, including developers, designers, and project managers, to define the scope, objectives, and deliverables of the CRM project
• Creating detailed business requirements documentation, including use cases, user stories, and process flows, to guide the development and implementation of the new CRM solution
• Facilitating communication and coordination between stakeholders and technical teams to ensure a shared understanding of project requirements and timelines
• Conducting user acceptance testing (UAT) to validate that the new CRM system meets the defined business requirements and functions as intended
• Providing post-implementation support by monitoring system performance, addressing user feedback, and facilitating training sessions to ensure effective adoption of the upgraded CRM software.
• Collaborated with stakeholders to define project objectives and criteria.
• Performed gap analysis to identify areas of improvement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Conducted interviews with key business users to collect information on business processes and user requirements.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Generated business intelligence reports to inform strategic decision-making.
• Executed analysis of risks and identified risk mitigation strategies.

• Worked to successfully implement automation solutions for several software including Log my Care, Pass Genius, and Nurse Buddy system, streamlining their processes and enhancing efficiency in providing care and managing tasks.
• Collaborated with stakeholders to understand company's automation needs and objectives, identifying pain points, and defining project goals.
• Analysed key aspects of existing processes, workflows, and systems to identify areas for automation and evaluate factors driving results and summarised into presentations.
• Researching and evaluating automation tools to determine their suitability for meeting company's requirements
• Defining detailed business requirements, use cases, and user stories to guide implementation of automation solutions
• Facilitating communication and coordination between technical teams, stakeholders, and vendors to ensure smooth implementation and integration of selected automation tools
• Conduct user acceptance testing (UAT) to validate effectiveness and efficiency of implemented solutions and ensuring they meet defined requirements
• Providing ongoing support, training, and documentation to end-users, addressing any issues or concerns, and continuously monitoring performance and impact of implemented automation tools

The business analyst successfully implemented a safety management system for a construction company, integrating essential features like risk assessment, asset management, digital inductions, audits, inspections, and incidents/accident reporting, improving safety practices and ensuring regulatory compliance.

• Collaborated with stakeholders to understand and document requirements for safety management system.
• Mapped and analysed current safety processes and workflows to identify areas for improvement and automation.
• Define and document detailed business requirements, use cases, and user stories.
• Research and evaluate suitable safety management software solutions that align with company's needs.
• Facilitate communication and coordination between technical teams, stakeholders, and vendors.
• Conduct user acceptance testing (UAT) to validate functionality and effectiveness of implemented system.
• Provide training, support, and ongoing monitoring to ensure successful adoption and utilization of safety management system.

• Engaged with various stakeholders and ensured that their concerns were addressed, and their input is considered throughout the project
• Assist in data collection efforts and making sure that data was accurately collected
• Organise and enter data collected into databases for analysis
• Assisted in data analysis using statistical software
• Collaborated with other members of the team in the coordination and management of projects.

• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Accurately tracked contracts, costs and expenses, to maintain project schedules and strengthen internal cost controls.
• Monitored project progress, identified risks and took corrective action as needed.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Obtained relevant permits and licenses from appropriate authorities to minimise delays
• Boosted on-site productivity by implementing strategic process improvements
• Planned and managed multiple large-scale projects within the organisation
• Led project scope development with estimates, budgets, and schedules to plan successful projects.
• Facilitated workshops to collect project requirements and user feedback.
• Analyzed project performance data to identify areas of improvement.
• Developed and implemented project plans and budgets to ensure successful execution.