Summary
Work history
Education
Skills
Timeline
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Andika  Purba

Andika Purba

Manhattan,New York

Summary

Friendly Server, consistently praised for delivering outstanding customer service and fostering welcoming atmosphere. Skilled in managing high-volume shifts, ensuring orders are accurate and delivered promptly, and adept at resolving customer concerns with positive attitude. Played key role in boosting repeat patronage and enhancing overall dining experience through exceptional interpersonal skills and team collaboration.

Work history

Restaurant Waiter

Holland America Line
Seattle, United States of America
01 2007 - 07 2024
  • Guest Service:Greet guests, seat them at tables, and ensure a positive dining experience.
  • Order Taking:Accurately take food and beverage orders, making recommendations and informing guests about menu items.
  • Food and Beverage Service:Serve food and beverages promptly and efficiently, attending to guest requests and needs.
  • Table Management:Set up tables, clear plates, and maintain cleanliness throughout the dining area.
  • Payment Handling:Process payments and handle any guest inquiries regarding their bill.
  • Collaboration:Work with kitchen staff and other waitstaff to ensure efficient service and guest satisfaction.
  • Hygiene and Sanitation:Maintain a high standard of hygiene and cleanliness in the dining area, following company policies.
  • Menu and Wine Knowledge:Familiarize yourself with the menu descriptions and wine lists, and be able to answer guest questions about them.
  • Other Responsibilities:May assist with tasks such as setting up buffets, serving cocktails at parties, or working in different food and beverage locations.

Server

Zesty Steakhouse LLC
Lakewood, United States of America
05 2024 - Current
  • Guest Greeting and Seating: Greet guests warmly, seat them efficiently, and provide menus.
  • Order Taking and Communication:Accurately take food and beverage orders, communicate them to the kitchen and bar, and answer guest questions about the menu.
  • Food and Beverage Service: Serve food and drinks promptly and correctly, ensuring proper presentation and timely delivery.
  • Table Maintenance: Check on guests, refill drinks, clear plates, and reset tables to maintain a clean dining environment.
  • Payment Processing: Handle payments, process transactions, and ensure accurate billings.
  • Customer Satisfaction: Anticipate guest needs, address concerns, and ensure a positive dining experience.
  • Teamwork: Assist other servers and staff as needed, including seating guests, running food, and cleaning tasks.

Education

Diploma III - Food and Beverage

NHI Bandung, Indonesia
01/1995 - 08/1998

Skills

  • Spirits knowledge
  • Food and beverage knowledge
  • Highly responsible and reliable
  • Wine pairings
  • High-volume dining
  • Fine dining experience
  • Payment processing
  • Special dietary requirements
  • Extensive hospitality background
  • Table clearing
  • Table setting
  • Dining customer service
  • Order taking
  • Table setting arrangements
  • Food preparation

Timeline

Restaurant Waiter

Holland America Line
01 2007 - 07 2024

Server

Zesty Steakhouse LLC
05 2024 - Current

Diploma III - Food and Beverage

NHI Bandung, Indonesia
01/1995 - 08/1998
Andika Purba