Andie Appleyard

Founded and manage a successful private wellness practice specialising in luxury massage therapy and Japanese head spa treatments. Deliver bespoke, high-end guest experiences by combining advanced therapeutic techniques with an attentive, people-first approach to customer service.

• Conduct in-depth client consultations to create personalised luxury massage and head spa plans.
• Deliver five-star service throughout the client journey, from booking to post-treatment follow-up.
• Manage daily operations, overseeing scheduling, marketing initiatives, and hygiene standards.

• Managed global recruitment and technical mobilisation for regulated offshore operations, ensuring compliance with industry standards.
• Managed international contracts and offshore certifications through end-to-end placement life cycle, ensuring timely and compliant fulfillment.
• Coordinated QA/QC compliance desk and trained internal staff, enhancing consistency in operational processes.

• Managed bar and club operations, overseeing supplier management, staff rota allocation, stock control, and compliance with licensing and health & safety regulations to ensure smooth operations.
• Supervised and trained staff to enhance customer service in a high-traffic venue, fostering a positive experience for customers.
• Handled cash management and resolved customer queries while upholding high operational standards to maintain service quality.

• Increased sales by implementing an online ordering platform for customer orders.
• Enhanced customer relationships by optimising online ordering and account management.
• Boosted team confidence through structured training initiatives across the business sector.

Installed smart lighting and conducted site surveys across England and Scotland to support project success.

• Cultivated strong customer relationships to drive sales and consistently meet targets.
• Delivered customer service that enhanced satisfaction and generated sales for new and existing customers.

• Conducted training sessions on new products and treatments for staff, improving product knowledge and service delivery.
• Developed business through face-to-face sales, establishing strong client relationships and expanding customer base.
• Performed massage treatments in high-end department stores, enhancing customer experience and satisfaction.