I enjoy gardening, playing snooker and following my football team
Anderson Crick
Customer Service Advisor
London
Summary
I am a motivated collaborator who excels in both team and individual work. IT literate with an eye for detail and works well under pressure. I also pride myself on helping others and providing excellent customer service. My approach to life is always positive and encourage others to be the same.
Offering collaborative mindset and dedication to learning and development in customer service environment. Contributes understanding of customer service principles and strong communication skills. Ready to use and develop problem-solving and leadership skills in a customer service role.
Overview
40
40
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service
EDF ENERGY PLC
01.2005 - 01.2022
- Managing caller data to meet our service level agreements
- Schedule training and meetings for agents
- Daily reporting to higher management
- Train and quality check new starters
- Creating customer contracts
- Managed a portfolio of customers
Owner / Proprietor
GAP BAR AND RESTAURANT BARBADOS
01.2001 - 01.2004
- Financial budgeting and reports
- Marketing and sales
- All staff training
- Managing all staff
- Daily operation of the business
- Featured on YouTube Andy Crick - Gap Bar
- Established a rewarding and profitable business
Train Signaller
RAILTRACK
01.1999 - 01.2001
- Enhanced train movement safety by conducting thorough inspections of signal systems and components while safely signalling trains through my area.
- Supported emergency response efforts as needed, ensuring rapid resolution of critical situations affecting train operations or personnel safety.
Engineering Production Assistant
BRITISH AIRWAYS
01.1984 - 01.1998
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
Transport Clerk
VINE PRODUCTS GROUP
01.1982 - 01.1984
- Utilized tracking numbers and bills of lading to determine delivery status.
- Enhanced transportation efficiency by streamlining shipment scheduling and coordination processes.
- Implemented inventory control measures, reducing losses due to misplacement or damage during transportation.
Education
GCSE Certificates - Mathematics, English Language, Biology, History, Art and Design
Hammersmith West London College
Hammersmith, United Kingdom 01.1978 - 01.1981
Skills
Strong Numerical Proficiency
Adaptable Mindset
Effective Leadership Skills
Constructive Life Perspective
Experienced in reporting
Coaching and motivational skills
Excellent customer service skills
Customer Support Experience
Customer service training
Providing customer service
Current Situation
Unemployed
Skills And Qualities
- Excellent numeric skills
- Flexible attitude
- Strong leader and managerial skills
- Positive approach to life
- Experienced in reporting
- Coaching and motivational skills
- Excellent customer service skills
Interests
Timeline
Customer Service
EDF ENERGY PLC
01.2005 - 01.2022
Owner / Proprietor
GAP BAR AND RESTAURANT BARBADOS
01.2001 - 01.2004
Train Signaller
RAILTRACK
01.1999 - 01.2001
Engineering Production Assistant
BRITISH AIRWAYS
01.1984 - 01.1998
Transport Clerk
VINE PRODUCTS GROUP
01.1982 - 01.1984
GCSE Certificates - Mathematics, English Language, Biology, History, Art and Design
Hammersmith West London College
01.1978 - 01.1981