ANDAC AKCA
Dublin,Ireland
Summary
Accomplished professional with extensive expertise in problem-solving, Google Workspace, and troubleshooting. Demonstrates strong management and communication skills, with a proven track record in marketing, training and development, and analytical problem solving. Adept at compliance understanding, vendor sourcing, recruitment, and employee relations. Committed to leveraging skills to drive organisational success and foster a collaborative work environment.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Customer Relations & Omni-Channel Leader
Decathlon
Dublin
2023.05 - 2025.03
- Developed and managed Country Membership Project, increasing membership by 96% and scan rate by 23%.
Created and executed comprehensive marketing strategies, including digital engagement and offline customer interactions.
Led omnichannel e-commerce initiatives, optimizing online sales funnels and enhancing digital customer experience.
Collaborated with themarketing team to optimize communication strategies, enhance customer experience, and increase brand loyalty.
Integrated online and offline customer touchpoints to improve engagement and conversion rates.
Analyzed customer data to provide insights for improving retention and engagement strategies.
Led cross-functional teams in implementing customer-focused projects and improving service quality.
Country Customer Relations Manager, responsible for coaching and training other customer relations teams.
Actively involved in national decision-making processes for customer relations strategies.
Conducted recruitment and provided training programs for new hires, ensuring alignment with company objectives.
Instructor & Warehouse Trainer
Keelings Logistic Solutions
Dublin, Ireland
2020.02 - 2023.04
- Training the newly recruited employees and ensuring that new joiners are ready for the job
- Creating and coordinating training plans, making end-of-training reports, and determining whether new joiners are suitable for the job by giving feedback to new participants following HR policies
Territory Sales Representative
Hilti
İzmir
2018.04 - 2019.09
- Providing technical support by following the customer projects and introducing the products and problem solutions to the customer by determining the customer needs in this process
- Expanding the customer portfolio and directly responding to all customer problems
- Making regional sales analysis, competitor analysis, pricing policy and field analysis.
- Manage over 50 customer calls per day
- Manage sales team.
Store Manager
Mavi Jeans
Izmir
2016.11 - 2018.04
- To manage the sales performance and profitability of the store in order to achieve commercial success, to follow up the KPI regularly
- By leading all team members, managing store operational affairs and in-store visual layout and organizing weekly and monthly meetings in line with company plans
- To manage the training process of the recruited personnel by managing the recruitment process according to the position and company needs
Sales Development Manager
Coca-Cola
Izmir
2016.01 - 2016.11
- Approving dealer sales teams and direct sales regions, CCI sales team, ensuring effective stock control and management at sales points, and tracking shipments in order to ensure company service quality and customer visit standards
- To create action plans, Monitor the KPI, ensure customer satisfaction, competitor analysis, business management and warehouse coordination
Costumer Relationship Manager
Decathlon
Ankara
2014.06 - 2016.01
- Managing the budget, customer services, sale analysis, dealing with sponsorship & partnership agreements and organizing sports festivals
- Managing all in-store individual and collective job interview processes and recruiting for required positions and the training that follows recruitment
- Managing the in-store Click and Collect and Cashier teams, holding monthly employee meetings and setting targets for the company
Department Manager
Decathlon
Samsun
2013.01 - 2014.01
- Distributing responsibilities, stock checking and follow up, managing stock orders, creating action plans
- Regular turnover and profit follow-up
- Assess and provide adequate training programs
- Taking an active role in team management issues, holding regular individual and team meetings, managing the recruitment process
Education
MBA - Marketing
Dublin Business School
Dublin, Ireland 2021.09 - 2022.09
English Language Course - English
Atlas English School
Dublin, Ireland 2020.01 - 2021.01
Bachelor of Science - Computer Information System
European of Lefke University
Cyprus 2005.01 - 2010.01
Skills
- Problem-solving
- Troubleshooting
- Communication skills
- Marketing
- Training and development
- Compliance understanding
- Training development
- Recruitment
- E-Commerce
- Customer relationship management software
- Team performance evaluation
- Customer Service
- Leadership
Languages
Turkish
Native
English
Fluent
Personal Information
Visa status: Stamp 4 holder
Custom
References available upon request.
Affiliations
- Volleyball
- Basketball
- Bass Guitar
- Camping
- Hiking
Timeline
Customer Relations & Omni-Channel Leader
Decathlon
2023.05 - 2025.03
MBA - Marketing
Dublin Business School
2021.09 - 2022.09
Instructor & Warehouse Trainer
Keelings Logistic Solutions
2020.02 - 2023.04
English Language Course - English
Atlas English School
2020.01 - 2021.01
Territory Sales Representative
Hilti
2018.04 - 2019.09
Store Manager
Mavi Jeans
2016.11 - 2018.04
Sales Development Manager
Coca-Cola
2016.01 - 2016.11
Costumer Relationship Manager
Decathlon
2014.06 - 2016.01
Department Manager
Decathlon
2013.01 - 2014.01
Bachelor of Science - Computer Information System
European of Lefke University
2005.01 - 2010.01