Ancy Susan Mathew
Manor Park,Newham
Summary
Passionate software engineer with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.I'm an energetic, self-driven individual, known for my reliability, responsibility, and strong work ethic. A mature team player, I thrive in challenging environments and am equally adept at collaborating with others or taking initiative independently
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Customer service associate
Span Arts Designers
Cochin, India
06.2019 - 09.2022
- Supported in sales by providing top quality face to face and telephonic customer care nearly 50 customers daily.
- Proofed and confirmed on customer sales to ensure the correct product was ordered.
- Handled the website and used photoshop to design user interface for web application.
- Remained constantly aware of customer activity to ensure a safe and secure shopping environment.
- Total daily sales transactions and balance cash, check credit card was done at the end of the day.
Handhold Support Engineer
Kerala State IT Mission
Trivandrum, India
01.2013 - 02.2019
- Researched and identified solutions to the software and hardware issues.
- Diagnosed and troubleshot technical issues, including account setup and network configuration.
- Tracked computer system issues through to resolution, within agreed time limits.
- Talked clients through a series of actions, via phone, email, until it solved.
- Properly escalated unresolved issues to appropriate internal teams.
- Provided prompt and accurate feedback to the customers.
- Ensured all issues were properly logged.
- Prioritized and managed several open issues at one time.
- Followed up with clients to ensure their systems were fully functional after troubleshooting.
- § Prepared accurate and timely reports.
Education
GCSEs - Science
Nair Samajam Higher Secondary School
Kerala 03.2006 - 03.2008
Bachelor of Science - Computer Science
Anna University Chennai
Tamil Nadu 06.2008 - 06.2012
Master of Science - Computer Science
University of East London
London 09.2022 -
Skills
Programming Languages: C, PHP, JavaScript, HTML, CSS
Platforms: WordPress, Elementor, WooCommerce
Operating Systems: Windows, Linux, MacOS
Database: SQL Server, MySQL
Tools & Technologies: Adobe Photoshop, Visual Studio Code, Sublime
Web development: Front-end and back-end development
Affiliations
- Listening Music, Reading, Cooking, Travel, Spending time with family and friends.
Languages
English
Fluent
Malayalam
Native
Tamil
Fluent
Timeline
Master of Science - Computer Science
University of East London
09.2022 -
Customer service associate
Span Arts Designers
06.2019 - 09.2022
Handhold Support Engineer
Kerala State IT Mission
01.2013 - 02.2019
Bachelor of Science - Computer Science
Anna University Chennai
06.2008 - 06.2012
GCSEs - Science
Nair Samajam Higher Secondary School
03.2006 - 03.2008
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