Ancuta Cristina Damienescu
Birmingham,United Kingdom
Summary
Highly organized and detail-oriented professional with strong marketing expertise. Demonstrates exceptional multi-tasking, prioritization, and communication skills, both oral and written. Proficient in computer applications including Word, Excel, and Outlook. Adept at team collaboration and thriving under pressure.
Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
Work history
Operations Department
Euro Guard Security Solutions
Birmingham, United Kingdom
09.2022 - 03.2025
- Monitored staff performance and developed improvement plans
- Managed customer service operations, resolving issues promptly to maintain high satisfaction levels
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions
- Collaborated with other managers to plan and direct organisational tasks
- Organised staff rosters, ensuring adequate coverage during peak times without overstaffing
- Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates
- Liaised with other department managers to streamline processes and enhance overall operational efficiency
Helpdesk clerk - Inventory clerk
DHL - Selfridges Birmingham
11.2016 - 09.2022
- Receive and log all incoming helpdesk tickets via phone, email, or online system, accurately categorising issues, and assigning appropriate priority levels
- Recording customer issues on the helpdesk system, assigning tickets to relevant teams, and monitoring progress to ensure timely resolution
- Coordinate with external vendors or service providers to resolve complex technical issues when necessary
- Collaborating with other departments, like sales, marketing, and engineering, to address customer concerns and provide seamless support
QA/QC Executive Assistant
Kremsmuller Romania S.R.L.
11.2010 - 10.2016
- Review project specifications and technical drawings to identify quality requirements
- Develop and implement quality control plans, including inspection procedures and sampling methods
- Create and maintain quality documentation such as inspection reports, non-conformance reports (NCRs), and test records
- Conduct regular inspections of materials, components and finished products to verify compliance with quality standards
- Perform in-process testing using pressure tests, appropriate measurement tools, and techniques
- Identify and document quality issues, including non-conformances and potential defects, and initiate corrective actions
- Managed project documentation, ensuring accurate records were kept for all aspects of the project lifecycle
- Familiar with quality management systems, including reference standards EN ISO 9001:2015, EN ISO 14001, and several other quality certifications
Assistant Project Manager
Christof Consulting Romania S.R.L.
03.2008 - 11.2010
- Managed a team of 150 employees, overseeing hiring, training, and professional growth of employees
- Monitoring and documenting project progress
- Drafting correspondence on behalf of the project team
- Liaising with clients, contractors, and engineers
- Carrying out general office duties such as maintaining accurate electronic and paper filing, archiving, and document scanning
- Conducting site visits to monitor construction
- Submitting project data in line with client requirements
- Handling the logistics for our ongoing projects
Education
BSC MARKETING Extended Degree - Marketing
University of Roehampton
Birmingham 10.2018 - 04.2022
Agroindustry College - undefined
Agroindustry College Barcanesti
01.1996 - 01.2000
Professional school specialized in carpentry - undefined
Toma N Socolesu Professional school
01.1994 - 01.1996
Skills
- Strong organizational skills
- Attention to detail
- Marketing
- Multi-tasking
- Prioritization
- Oral communication
- Written communication
- Computer skills
- Word
- Excel
- Outlook
- Team collaboration
- Ability to work under pressure
Websites
Custom
- Acrobatic Pilot (PPL Private Pilot Licence) - 1998
- Skydiving AFF ACCELERATED FREE FALL Certificate – 1999
Affiliations
- • Acrobatic Pilot (PPL Private Pilot Licence )- 1998 • Skydiving AFF ACCELERATED FREE FALL Certificate – 1999
Languages
English
Advanced
Romanian
Native
French
Intermediate
Timeline
Operations Department
Euro Guard Security Solutions
09.2022 - 03.2025
BSC MARKETING Extended Degree - Marketing
University of Roehampton
10.2018 - 04.2022
Helpdesk clerk - Inventory clerk
DHL - Selfridges Birmingham
11.2016 - 09.2022
QA/QC Executive Assistant
Kremsmuller Romania S.R.L.
11.2010 - 10.2016
Assistant Project Manager
Christof Consulting Romania S.R.L.
03.2008 - 11.2010
Agroindustry College - undefined
Agroindustry College Barcanesti
01.1996 - 01.2000
Professional school specialized in carpentry - undefined
Toma N Socolesu Professional school
01.1994 - 01.1996
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