Ancia Pearson
Felixstowe ,Suffolk
Summary
A seasoned professional with 25 years of experience in the rail industry, demonstrating expertise in maximising train capacity and ensuring operational efficiency. Skilled in utilising TOPS and Freightliner FLEC systems to optimise freight operations while maintaining exceptional time management and the ability to work under pressure. Committed to delivering high-performance results through strategic planning and resource management, with a focus on enhancing productivity and reliability within rail operations.
Overview
30
30
years of professional experience
Work history
Commercial administrator
GB Railfreight
Felixstowe, Suffolk
11.2024 - Current
- Assisted in collating accurate data and recording figures for precise billing of contract customers.
- Facilitated entry of revenue into customer jobs for invoicing purposes.
- Supported updating of customer tariffs in system to enable auto rating.
- Coordinated with finance department and customers to resolve account queries or disputes.
Service delivery manager
Freightliner
Felixstowe, Suffolk
03.2004 - 11.2024
- Assist in managing daily operations of rail services within client offices.
- Collaborate with clients on train cancellations or failures, providing solutions and rebooking as needed.
- Conduct routine checks to ensure all bookings are accurately recorded and proceeding as planned.
- Coordinate with clients and Freightliner staff to optimise train capacity.
- Gather necessary paperwork and collection requirements promptly to prevent disruptions.
- Utilise Freightliner systems and Excel to prepare billing sheets for contractual and spot movements.
- Schedule road jobs with inland terminals and monitor progress to ensure timely completion.
- Ensure exports are dispatched promptly to meet vessel connections.
Cashier
Co-op Food
Felixstowe , Suffolk
07.1996 - 08.2021
- Engaged with customer during service to enhance shopping experience
- Assisted in counting newspapers at the end of each day and prepared them for collection.
- Trained new cashiers on store policies and procedures.
- Trained as cashier supervisor at 18
- Dealt with customer complaints and queries
- Handled returns and ensured details were all logged correctly
Billing clerk
Freightliner
Felixstowe, Suffolk
03.2000 - 03.2004
- Assisted team in ensuring customers received timely invoices.
- Supported management of ancillary charges by regularly reviewing and invoicing as necessary.
- Communicated with customers to address and resolve queries regarding invoices.
Education
Certificate of law - Law
The Open University
Cambridge, Cambridgeshire 09/2003 - 07/2004
A-Levels - History
Orwell High School
Felixstowe, Suffolk 09/1996 - 06/1999
GCSEs - English, Maths, Double Science, History
Orwell High School
Felixstowe, Suffolk 09/1991 - 06/1996
Skills
- 25 years in rail industry
- Ability to work under pressure
- Time management
- Maximising train capacity
- Experience with TOPS and Freightliner FLEC systems
Affiliations
- I enjoy singing and sing with a local choir, Felixstowe harmonies. I also enjoy reading, crochet and walking.
References
References available upon request.
Timeline
Commercial administrator
GB Railfreight
11.2024 - Current
Service delivery manager
Freightliner
03.2004 - 11.2024
Billing clerk
Freightliner
03.2000 - 03.2004
Cashier
Co-op Food
07.1996 - 08.2021
Certificate of law - Law
The Open University
09/2003 - 07/2004
A-Levels - History
Orwell High School
09/1996 - 06/1999
GCSEs - English, Maths, Double Science, History
Orwell High School
09/1991 - 06/1996