ANCHAL KOHLI

Outline

Replenishment of stocks

Till operations

Solve customer queries

Key Responsibilities

• Completed administrative tasks promptly contributing to efficient store operations.
• Scheduled regular staff meetings, fostering open communication within the team.
• Boosted sales performance through effective upselling strategies on shop floor.
• Assisted in inventory management to maintain sufficient stock levels.

Key Achievements

• Doing different stuffs simultaneously which increased productivity by 66%

• Developed a script to be used with potential customers which increased new customer by 41%

Outline

Managing the retail customer care team, ensuring all customer queries are resolved to the customer's satisfaction.

Key Responsibilities

• Provided coverage during peak times to manage customer flow effectively.
• Supported team members for improved operational efficiency.
• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Delivered excellent customer service by answering queries and providing product information.
• Meeting and greeting customers ensuring they feel welcome and comfortable.

Key Achievements

• Developed a script to be used with potential customers which increased new customer account sign ups by 77%
• Received 93% good feedback in customer survey

• Resolved 69% of complaints within agreed service timeframes

• Responded to 57% of queries within agreed response times