Anca-Diana Burchel

• Maintained a high-accuracy inventory system with over 25,000 SKU lines and 300,000+ units
• Supported inventory control processes that consistently achieved a 99.1% stock accuracy rate, verified through cycle counts and reconciliation
• Contributed to improved stock visibility and efficiency across the reverse logistics operation

Key Responsibilities:

• Processed engineer returns and managed reverse logistics activities with speed and accuracy
• Conducted and reconciled engineer van stock counts, ensuring stock levels were correctly recorded and maintained
• Investigated and resolved failed deliveries, customer returns, and product discrepancies
• Entered and maintained high volumes of order and return data in internal systems with strong attention to detail
• Coordinated with engineers, couriers, and internal departments to ensure the timely flow of spare parts and returns
• Assisted in stock investigations and reporting, contributing to process improvement initiatives
• Performed a variety of administrative tasks including filing, scheduling, communication handling, and document management
• Supported the logistics and customer service teams to maintain operational efficiency

Key Skills:
Inventory Control | ERP Systems SAP | Microsoft Excel | Reverse Logistics | Data Accuracy | Stock Auditing | Process Coordination | Administrative Support |Outlook Microsoft

• Streamlined daily operations with the correct bundling and packaging of parcels.
• Identified incorrect postage rates on envelopes to ensure proper charges applied.

• Handled fragile items delicately whilst packing, preventing breakages in transit.
• Labelled packages accurately to avoid confusion or mix-ups during delivery.
• Met tight deadlines by prioritising urgent orders effectively.
• Optimised workflow with systematic approaches to picking and packing tasks.

• Completed work orders and packing slips with accuracy.
• Accurately packed and picked high-volume orders in fast-paced environments.
• Filed purchase orders, pick lists and daily logs according to established procedures for proper reporting.
• Adhered to strict deadlines, managing competing tasks using time management abilities.

Managed executive calendars, client appointments, and international travel arrangements with precision.

Handled confidential correspondence and secured documentation for luxury inventory, valuations, and certifications.

Oversaw inventory control, including stock tracking, goods receiving, and coordinating logistics for incoming and outgoing items.

Processed purchase orders and supplier/customer invoices, ensuring accuracy and timely reconciliation.

Coordinated showroom appointments, private client viewings, and high-profile event logistics.

Liaised with clients, suppliers, and service providers, ensuring smooth day-to-day operations and premium service standards.

Maintained a highly organised office environment, supporting operational efficiency, accuracy, and brand excellence.