Anca-Alexandra Sandu

• General admin duties
• Recruiting colleagues which will include responding to candidate applications,working with local job centre,job advertising
• Screening and registering candidates
• Candidates inductions
• Coordinated interviews and assessment centres, ensuring seamless candidate experience.
• Secured numerous successful placements with rigorous candidate screening.
• Assessed new staff eligibility through rigorous reference and Right-to-Work checks.
• Carrying out DBS check
• Ensuring colleagues have the right PPE to work in line with Health&Safety standards
• Booking colleagues into work for shifts
• Daily check-ins
• Managing the weekly payroll process
• Deliver high level of service to clients to maintain and

extend the relationships for future business opportunities

• Developed bespoke recruitment strategies to match client requirements.
• Engaged in regular client meetings to understand specific staffing needs.
• Generated KPI reports to illustrate overall performance
• Handled customer concerns and complaints to resolve issues and building loyalty
• Implemented feedback mechanisms, driving continuous improvement in services provided.
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• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Oversaw account portfolio to deliver top-quality account services.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Generated KPI reports to illustrate overall performance.
• Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
• General Admin duties
• General enquiries from warehouse colleagues
• Recruitment of colleagues from the local area which will include responding to candidate applications, working with the local job centre, job advertising.
• Screening , interviewing and registering candidates
• Candidate inductions - Arranging assessment training as per clients needs
• Carrying out and keeping record of all on-site inductions
• Checking Right to Work
• Carrying out DBS checks
• Ensuring colleagues have correct PPE to work
• Booking colleagues into work for shifts
• Daily check ins
• Timesheet entry - Managing the weekly payroll process
• Delivering to set KPI's as agreed with site management
• Updated databases while complying with GDPR regulations.
• Advertised job vacancies through online platforms.
• Interviewed, assessed and matched prospective applicants with vacancies at client companies.
• Attracted top candidates using social media networking.
• Scheduled and conducted interviews, evaluating candidate pool to select top talent.
• Registered new candidates, developing wide-ranging database to meet client recruitment needs.
• Recruited, hired and trained new employees to optimise profitability.
• Briefed candidates about responsibilities, salary and job benefits.
• Conducted workforce planning and benchmarking to meet company needs.

• Communicated with customers to immediately determine and resolve problems, avoiding escalation.
• Frequently visited customers to maintain positive and productive relationships.
• General Admin duties
• General enquiries from warehouse colleagues
• Recruitment of colleagues from the local area which will include responding to candidate applications, working with the local job centre, job advertising.
• Screening , interviewing and registering candidates
• Candidate inductions - Arranging assessment training as per clients needs
• Carrying out and keeping record of all on-site inductions
• Checking Right to Work
• Carrying out DBS checks
• Ensuring colleagues have correct PPE to work
• Booking colleagues into work for shifts
• Daily check ins
• Timesheet entry - Managing the weekly payroll process
• Delivering to set KPI's as agreed with site management
• Updated databases while complying with GDPR regulations.
• Manual Handling - Pristine Condition Principles POPS Coaches to staff
• Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.

• Daily assesment of volume requirements , forecasting , and planning upcoming recruitment campaings
• Managing driver driving hours , booking into shifts and ensuring legal compliance hours are met
• Arranging assessment training as per clients needs
• Managing the weekly payroll process
• Dealing with telephone enqueries
• Daily,Weekly and Monthly Reporting
• Delivering to set KPI's as agreed with site management
• Managed complaints with calm, clear communication and problem-solving.
• Updated databases while complying with GDPR regulations.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.
• Screening , interviewing and registering candidates
• Carrying out and keeping record of all on-site inductions
• Managing 7 sites with around 200 drivers
• Organising and continually monitoring clients staffing requirements on various shift patterns

• Recruitment, liaising with candidates who are applying for work ,reviewing ID documents, payroll and admin activity.
• Booking people by making the induction of what is allowed to do or not on the site, checking them if they wear the correct PPE and making the reports about their performance.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Actively listened to customers to fully understand requests and address concerns.
• I collaborate also with HR Office when was needed to solve the issues or when the staff moved from temp to perm.
• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
• Registered new candidates, developing a detailed, wide-ranging, accurate database to meet client recruitment needs.
• Maintained high suitability standards through thorough screening, interview and assessment processes, securing optimal outcomes.
• Produced high-volume orders to effectively meet customer demand.
• Trained and mentored employees to maximise team performance.
• Supervised work of contracted employees to deliver work on schedule.

• Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
• Tracked employee productivity, performance and task completion.
• Led team of 200 people daily.I incriesed the number from 25 people daily to 200 people daily after 6 month
• Strategically planned shift schedules, processed holiday requests and granted leave to optimise labour costs and productivity.
• Booking people and sometimes making them the registration making the induction of what are allowed to do or not on the site
• Signing them when they were starting or ending the shift, making them induction how to dress or undress
• Checking them if they wear the correct PPE
• Showing them how they have to work in the factory
• Taking care of the people and making the reports about their performance
• I participate with the managers of the factory at the meetings were we discussed how to improve better the quality of the products and how to improve the quality of people's work .
• I collaborate also with HR Office when was needed to solve the issues

• Booking people, making the induction for what they are allowed to do or not on the site, making the induction for how they have to dress or undress the PPE correctly.
• Explaining them all rules regarding Health & Safety, showing them how they have to work inside the factory, taking care of them and making reports about their performance.
• Communicating with the shift managers how to improve the quality of people's work.
• Collaborating with the HR office for solving the issues.
• Checking the TMS to know who clocked in/out and adjusting the hours manually if it was needed.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Provided instruction, coaching and motivation to all employees during the shift.
• Kept work environments safe and efficient at all times.
• Developed and enforced safety standards and procedures for food quality and sanitation purposes.
• Identified problems and proposed solutions to management team.
• Monitored daily and weekly key performance indicators to maintain on-track status.

• Booking people and sometimes doing registrations.
• Making the induction of what are allowed to do or not on the site, signing them when they were starting or ending the shift.
• Making them induction how to dress or undress.
• Checking them if they wear the correct PPE.
• Showing them how they have to work in the factory,
• Taking care of the people and making the reports about their performance.
• I participate with the managers of the factory at the meetings were we discussed how to improve better the quality of the products and how to improve the quality of people's work.
• I collaborate also with HR Office when was needed to solve the issues inside the factory.
• Provided instruction, coaching and motivation to all employees during the shift.

• Preparing fruits and packing them.
• Checking the quality of the fruits and insure that the quality is good for packing them
• Weighed packages for compliance with shipping regulations.
• Followed company guidelines regarding packaging and labelling.
• Handled fragile goods with care for reduced damage risks.
• Labelled products and packages with accurate details for proper shipment.
• Checked labelled goods for correct contents and shipping information.
• Reported and removed defective items to maintain quality standards.
• Packaged fresh produce carefully to maintain quality.

• I was responsible for maintaining the certification of the integrated management system (quality, environment. occupational health and safety) certification in accordance with ISO 9001:2008 and OHSAS 18001(SR OHSAS 18001:2008 ) & ISO 14001 (SR EN ISO 14001:2005 ) .
• I had to prepare the documents for obtaining environmental certificates/ authorizations in the field of environmental protection SSM and SU.
• Maintained clean, safe working environments to eliminate accident risks.
• Inspected products and services to comply with quality standards.
• Updated databases while complying with GDPR regulations.
• Collaborated with team members to achieve target results.
• Managed payroll accuracy using specific checklists and quality review processes.
• Supervised work of contracted employees to deliver work on schedule.
• Development of procedural, working instructions, technical execution. procedures, integrated manual, internal audit.

• Negotiations and contracts with government agencies and the provision of private companies to products and services related opticians (free advice, determinations of diopters, assembly and a wide range of frames).
• Built lasting relationships with clients through outstanding customer service interactions.
• Tracked weekly sales to develop senior leadership reports for action planning.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Liaised with customers to determine needs and provide recommendations.
• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
• Collected customer and market feedback and reported information to company leadership.
• Maintained friendly and professional customer interactions.

• Making monthly target ( qualitative and quantitative)
• Monitoring the actions of distributor's agents and influencing customer orders
• Supervising the merchandising in International Key Accounts(IKA) according the planograms ensuring the best positioning at shelf, avoid Out Of Stock(OOS) sites
• Promoting the image MULLER.
• Writing sales reports to senior management.
• In 4 months I increased the sales with 20 % both in IKA (International Key Accounts) as well as distributors.
• Maintained positive, productive professional client relationships for continued loyalty and consistent investment.
• Educated customers on incentive and loyalty programs, increasing client retention by 40 %.
• Proactively maximised customer satisfaction by solving issues, knowledgeably responding to queries and providing excellent after-sales support.
• Maintained customer loyalty by offering discounts, promotions and deals to regular customers.
• Increased company awareness by visiting customers, proactively outreaching to leads and cold calling.
• Created innovative and creative sales plans to increase sales and company interest.
• Successfully increased customer interest in products by delivering compelling arguments and sales pitches.

• Making monthly target (qualitative and quantitative)
• Supervising the merchandising in International Key Accounts(IKA) according the planograms ensuring the best positioning at shelf, avoid Out of Stock(OOS) sites
• Promoting the image ''SIM'' .
• Writing reports sales to seniors.
• Selling the dairy "SIM" in neighboring area and collecting the credits from the market sales assigned, merchandising the products.
• Taking orders from IKA Kaufland Romania (RM Valcea , Slatina and Craiova zone) and maintaining good relations with the directors of stores.
• Maintained customer loyalty by offering discounts, promotions and deals to regular customers.
• Collaborated with marketing teams to develop marketing material to aid sales and increase product interest.
• Proactively maximised customer satisfaction by solving issues, knowledgeably responding to queries and providing excellent after-sales support.

• Selling and merchandising the products NIVEA in neighboring area Slatina and north of Craiova.

• Negotiation/renegotiation and contracting food and non-food stores for selling on food meal ticket or gift voucher in Counties Valcea ,Olt, Dolj, Mehedinti and Gorj. (S-W of Romania)

• Liaising with distributor
• Planning sales , developing strategies to sales, marketing activities
• Travel in the country and assisting ship in placing products on the market Rollton
• Merchandising the products. Increasing sale with 45% within 2 months, and during 9 months 120%
• Supervised and managed a team of 8 salespeople, providing support, motivation, and targets
• Identified new strategic opportunities and new markets for future expansion
• Analyzed proposals on changes in pricing and aftersales on new and established products
• Monitored sales team performance and provided effective training to help reach targets.
• Boosted team morale and overall sales volume by creating incentivising sales contests.
• Generated monthly and annual sales reports.
• Planned and executed promotional in store events to increase business and sales revenues.
• Maintained friendly and professional customer interactions.

• Mantaining and developing relations with customers, take orders and receipts money under the policy of the company , merchandasing the product range Nestle.
• Utilised an excellent visual merchandising and window display coordination skills to drive foot trafic
• Set and update weekly work to meet coverage demands by considering factors like expected customer levels , planned promotions and individual employee strenghts
• Educated staff on strategies for handling difficult customers and challenging situations.
• Researched issues to obtain appropriate answers to customer inquiries.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Handled customer complaints with empathy and composure.
• Consistently met my short and long-term targets.
• Interfaced with customers to resolve problems and meet diverse needs.
• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.

• Better merchandising of the products Pan Group in South and S-W of Romania such that my help to be benefic to my sales colleagues to have better sales of these products.
• Coordinated execution of planograms to maintain high visual merchandising standards.
• Gathered and moved materials to facilitate assigned displays

• Establish and mantain relationships with customers
• Taking orders and coordinating the deliveries
• Mantaining at minimum the credit in market places
• Interfaced with customers to resolve problems and meet diverse needs.
• Liaised with customers to determine needs and provide recommendations.

• Better merchandising of the products Pan Group in South and S-W of Romania such that my help to be benefic to my sales colleagues to have better sales of these products.
• Coordinated execution of planograms to maintain high visual merchandising standards.
• Gathered and moved materials to facilitate assigned displays