Anaya Stapleton
Killeen
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Clerk II
STS Government Systems
07.2025 - 11.2025
- Create and submit maintenance and service work orders in accordance with Army regulations and procedures.
- Process incoming work requests, ensuring all necessary data is complete and properly entered into government systems.
- Dispatch work orders to appropriate maintenance teams or technicians based on priority and mission requirements.
- Track and monitor the status of open work orders to ensure timely completion and follow-up.
- Maintain accurate logs, records, and reports in compliance with military standards and audit requirements.
Water Safety Instructor
DFMWR
12.2022 - 07.2025
- Provided individualized instruction tailored to each swimmer's skill level and needs.
- Collaborated with other instructors to develop innovative ways of teaching water safety concepts.
- Adapted lessons based on student feedback to improve their learning experience.
- Diversified teaching methods and instructional materials to meet students’ varying needs and interests.
- Observed students to determine qualifications, limitations, abilities, interests, and other individual characteristics.
Lifeguard
DFMWR
03.2020 - 07.2025
- Developed strong working relationships with other employees and general public.
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger.
- Developed strong interpersonal and problem solving skills through customer service experience.
- Utilized excellent communication, organizational and time management skills while maintaining safety standards.
- Assisted with training sessions for new staff members on proper pool etiquette and safety regulations.
Bartender
J D Pedi Spa
12.2024 - 02.2025
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Operated point-of-sale system accurately for processing payments from customers.
- Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
Restaurant Hostess
Tilted Kilt
06.2024 - 07.2024
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Spoke with patrons to verify satisfaction with food and service and respond to complaints.
- Collaborated with other staff members on any issues or concerns that arose throughout shifts in order to provide quick resolutions for guests.
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.
- Implemented strategies designed to increase sales through suggestive selling techniques when appropriate.
Education
BBA - Business Management, Finance
Texas A&M Central Texas
Killeen, TX12-2027
High School Diploma -
Texas Virtual Academy At Hallsville
Texas05-2022
Skills
- Customer service
- Team leadership
- Complex Problem-solving
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
- Shift scheduling
- Clear communication
- Coaching and mentoring
Certification
- TABC
- ANAB (Food handlers)
- Water Safety Instructor
- Lifeguard
- First Aid/CPR
Timeline
General Clerk II
STS Government Systems
07.2025 - 11.2025
Bartender
J D Pedi Spa
12.2024 - 02.2025
Restaurant Hostess
Tilted Kilt
06.2024 - 07.2024
Water Safety Instructor
DFMWR
12.2022 - 07.2025
Lifeguard
DFMWR
03.2020 - 07.2025
BBA - Business Management, Finance
Texas A&M Central Texas
High School Diploma -
Texas Virtual Academy At Hallsville